Check in at this hotel was very smooth and Alvin was very efficient and quick at checking us in. We stayed in room 2212 (on the 5th Jan- 9th Jan) which faced out onto other rooms. The room was spacious and very clean, I touched the surfaces and there was no dust. King sized bed was extremely comfortable. There is a pillow menu next to the bed, if you want to request soft, medium or hard pillows. It was good to have a big area to place two suitcases and I liked that they had a flat screen tv mounted on the wall opposite the toilet, so one could watch telly while on the "throne". I also liked the living portrait on the wall of fresh orchids in a picture frame, a very clever touch.
Hotel rooms are located only on 3 floors so it is very quiet and one doesn't often meet other guests around the hotel until you get to breakfast. The rest of the building are offices. Unfortunately, the pool doesn't have much of a view as it is surrounded by other buildings. Although there was a building under construction next to this hotel, we never heard any sound.
All the usual complementary toiletries and tea/coffee/water was available in the room. Daily newspaper was also complementary. Breakfast was included although not extensive they did change a few dishes each day so that guests weren't eating the exact same thing each day.
The hotel is very close to Suria KLCC shopping centre & Petronas Twin towers about 10mins walk. If you don't feel like walking, just round the corner from the hotel (less than 2 mins walk) is the MRT Ampang Park station and the next stop from here is KLCC which is underneath the shopping centre and the twin towers. It was very easy and convenient to get the train from Ampang Park station to Pasar Seni (Central Market) and Chinatown. Also, from this line you can get to KL Sentral and change trains and get to Batu Caves which is at the end of the line and only costs $1.00 Malaysian Ringgit.
Across the hotel is the Ampang Park Shopping centre that has Manhattan Fish Market, Pizza hut, KFC and McDonalds. Also in the basement of the hotel are a number of restaurants.
The only two gripes I have about this hotel is that on our second last day, I noticed early on in the morning that they didn't leave us with a bath mat/floor mat, so I went outside to the hallway and saw that housekeeping was still doing other rooms and I requested a bath mat/floor mat. One of them referred me to another guy that was inside the room, he came out and told me that it would be delivered to my room after 5pm. When we returned from sight seeing in the evening there was still no bath mat/floor mat. As I couldn't be bothered to follow this up since they had plenty of time during the day to put a bath mat/floor mat in the room, we used hand towels instead and put them on the floor.
The second gripe is that one morning we arrived at 10:10 am for breakfast. I know this is late (and it was our fault) as breakfast finishes at 10:30 am, however just before 10:30 they already removed all utensils from the buffet, so even though there was food there we could not get them as tongs and serving spoons had all been removed. Despite these minor gripes, I would still recommend this hotel due to its cleanliness, staff efficiency and very good location. If I am ever back in KL, I would definitely stay there again.
- Official Description (provided by the hotel):
- Tranquility made possible, even in the heart of a busy city like Kuala Lumpur. At GTower Hotel, we care fo the smiles you get, to the pillows you lay your head on, to the green technology we use, bringing you the satisfaction and comfort you deserve. Let our serene ambiance and wholesome services take you on a ride, to a new level of hotel-stay experience. ... more less
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