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“Lovely little gem”

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Anggun Boutique Hotel
Ranked #5 of 358 Kuala Lumpur B&B and Inns
Certificate of Excellence
Reviewed August 17, 2013

We had a 4 night stay at the Anggun in a room with a balcony facing the road.
Check in was quick and easy with a nice cold drink and cold face towel which was refreshing.
The room was nice and the towels made into swans was special. The bed was comfy and the pillows nice and big.
The street was fairly noisy all night long but this didn't affect our sleep, in fact we found it quite interesting when sitting on the balcony.
The location was convenient with only a short walk to Jalan Alor, Sungei Wang, Lot10, BB Plaza and Changkat Bukit Bintang.
The hotel offered a laundry service, but shirts and shorts etc were RM9 per piece, so we took laundry to one of the many laundrys on Jalan Alor where it was RM5 per kilo. Highly recommend this as we were able to collect in 4 hours.
We didn't have the included breakfast or eat at the restaurant upstairs so can't comment on the food.
It is perhaps a bit over priced, but it depends whether you want to stay in a big chain hotel, or somewhere a bit smaller and different.
We would definitely stay again.

  • Stayed: August 2013, traveled as a couple
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Thank loopy_lou_6530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 16, 2013

The hotel in itself is very nice and very well situated, especially if you like movida. The room was nice and clean enough and the breakfast not bad. However, as other guests have complained, the room is often very noisy and it is not easy to sleep. Generally speaking, in my opinion the price, compared to the general level of the hotel and the services deliverd, is too high (I paid 700 Ringgit per night). Finally, don't book through the hotel the visit to Batu Caves!!!! It was very disappointing for me to discover that I had only 45 minutes to visit Batu Caves, because for the remainaing hour, they took me to a mall and to the Royal Selangor factory, what it was not advertised before and I was forced to do. To be accurate, the hotel does not organize the tour, as they just book the bus on the guest's behalf; however, this tour is advertised in the hotel reception and it is hard to think that the hotel has no idea of how the tour is managed.

Room Tip: As indicated in the hotel website, when you book, underline that you are sensitive to the noise ans...
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  • Stayed: August 2013, traveled solo
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1  Thank fedetede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anggun_Boutique, Manager at Anggun Boutique Hotel, responded to this reviewResponded August 17, 2013

Dear Guest,

Thank you for your kind review. We understand that you had pre-booked our “Stay 1 Night Free 1 Night Package” at RM700 for 2 nights (RM350/night) from 10th to 14th August 2013, for the Anggun Suite room with balcony. We have taken note of the noise issue which as we are right in the centre of KL, the noise levels are present at different times of the day. We will be more than happy to accommodate you to one of our Suite Rooms facing the courtyard if you are a light sleeper.

We will relay the message to our transporter tour operator for the Batu Caves and Countryside Tour but this tour is one of the most popular tours of KL which brings guests to several places in one tour. A brief summary of the tour as follows:

The countryside of Kuala Lumpur abounds with cottage industries and nature reserves. A trip to the outskirts along the ‘Ambassador Row’. Our stop at the Royal Selangor Pewter will feature the largest and most modern pewter factory in the world with an international reputation for its high quality and craftsmanship. You will be shown the different processes, such as casting, filling, polishing. Soldering, hammering and engraving during this factory tour. Next we stop at Batik Factory -see how Batik is designed and printed. Then, observe how local batik is made at one of the cottage industries.

Our last stop will be at the limestone hills of Batu Caves, famous site of the annual Thaipusam festivities (in January/February) when over 1.5 million devotees congregate to the site. It comprises of three caverns and several smaller caves. It is the shrine of Lord Murugah, a Hindu deity - a flight of 272 steps lead up to the temple cave. Another cave, called the museum cave, is filled with images of deities and murals depicting scenes from the Hindu Scriptures. While climbing up, beware of the cheeky monkeys that line the way.

We look forward to welcoming you again to Anggun in the near future with more good-value packages and we’ll be sure to arrange a quiet room for you if you are staying again in Anggun.

Warm regards
Sharon Gan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

If you want to stay somewhere in the centre of KL with lots of noise and bustle, then this is the place for you. It's like staying in the middle of soho but multiplied in volume. The hotel is small, looks good without being posh, we had a suite at the front of the hotel. The room looked beautiful, large, lovely shower room, but was very dark - most of all it was very noisy - as a city that never sleeps the noise was all night, even over the noise of the AC. Breakfast was served upstairs on the terrace , that was ok. Our other room with the kids in was on a lower floor, and like many of the rooms, inward facing which was a bit odd. Staff ok. But the highlight was the location - a street food market round the corner, and many bars as well as massage parlours! Lots of food cooking on street corners and general chaos in the roads , felt like the KL i was expecting

Room Tip: Front room for light, big rooms and beautiful windows, inside rooms for no natural light but a bit q...
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  • Stayed: August 2013, traveled with family
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Thank roxysam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013 via mobile

Stayed at the Anggun Boutique hotel in KL for 2 nights though separated by a night elsewhere as part of a tour. We had read reasonable reports of this boutique hotel, preferring something with some charm and character than a typical 'you could be anywhere' city hotel. Nobody to help us through the doors with our suitcases on arrival, no warm welcome (as others had mentioned) no hot towel or cooling drink. Took our own luggage up to the room.
The (deluxe we believe) room was pleasant, a bit quirky with a range of furniture, though would suit our needs. Facing the street, no great view but offered some interest.
Having toured KL we ate on Jelan Alor - definitely worth the experience - huge numbers of street side food sellers. Ate there twice and would recommend to anyone who wants to experience what was typically Chinese or Thai food.
Returning to Anggun our card keys for the room failed. Reception re-enabled another card - failed again, as did the next replacements. The receptionist eventually brought her master set of cards up - which also failed. She called maintenance (not in the hotel) and after an hour of waiting managed to get in our room - not what you want have been travelling since 5am. No great apology or concern which was disappointing. We then discovered the failing of our street facing room - the blind on the window adjacent to the bed wouldn't shut so we got the constant light from the street through the night. The windows being only single glazed allowed us the pleasure of listening to the restaurant below and people talking all through the night. One of our worst nights trying to sleep in a hotel, ever ! This was room 303 !
Breakfast was simple but adequate.
On leaving the hotel we requested an alternative room for our next visit and did get a windowless, yet much quieter room, 305. Yes the card key also failed again but only once. Same lack of welcome and assistance with our luggage. Staff were pleasant though not particularly helpful.
Incredibly disappointed with our experience at the Anggun.

  • Stayed: August 2013
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Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

This is NOT a boutique hotel, this is more like an upmarket backpackers.
Many others have mentioned the noise - it is not street noise, it is noise from other guests, but more often the noise that woke us up was the music being blared out of the kitchen as they prepared for that days breakfast AT FIVE AM. The food that they offer is revolting, and there is no selection either, you get to choose from about 5 set menus, while the back of the menu lists a bunch of lovely options that you are NOT ALLOWED TO EAT OR DRINK if you are a guest there?!?! They claim to be a retailer of tickets to the hop on hop off bus, but when we asked to buy the 48hr ticket the woman at the desk tried to tell me that they don't offer that kind of ticket - just purchase your tickets on the bus.
We arranged a tour to Batu Caves through the hotel, checking with them 3 times that the reservation was made because we never actually saw them do anything. Surprise surprise, the tour bus never showed up! Do you think that the people at the desk did anything useful to help while we were waiting, like call the company and find out what was happening?, OF COURSE NOT! They just pretended that we weren't there. Which was standard practice apparently, because every time we wanted to speak to someone behind the desk we were greeted with scowls and rudeness.
After 4 nights I was looking forward to getting out of there, but the company that was picking us up was 30 minutes late, so we spent those 30 minutes being propositioned by the pimp guiding customers into the brothel that is located next door.
There are plenty of alternatives, especially around Bukit Bintang, I cannot recommend strongly enough that you stay ANYWHERE BUT HERE.

  • Stayed: July 2013, traveled as a couple
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Thank Zobe_Wan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anggun_Boutique, Manager at Anggun Boutique Hotel, responded to this reviewResponded August 8, 2013

Dear Guest,

We appreciate genuine feedback but we are not able to address reviews which seem to be with much discrepancy in the information provided. We would like to summarise as below.

- Kitchen open at 5 am with loud music (our restaurant is open only from 6.30 am as breakfast time is 7.30 am since we serve made-to-order freshly cooked breakfast, not buffet style)
- Staff are rude and guests not allowed to eat or drink (kindly advise the staff name who behaved this way)
- 48 hours ticket (there is no 48 hours ticket. The ticket is for 24 hours only)
- As for the tour, we are booking with an external provider on behalf of guests as a service. The transport provider we choose to work with must be reliable though at times we are not able
to control for service discrepancies as it is out of our control. We do however work with credible suppliers only.

We appreciate reviews which are genuine and for us to be able to address by improving on the services that we offer or we appreciate that any dissatisfaction could be highlighted
to us during your stay so that we can address the situation immediately if applicable. We are not claiming to be 100% perfect at all times but we do try to provide all our guests with the best at all times.

We would also like to clear the air about our lovely neighbours. Not one of them operates a brothel as you claimed – the neighbour on our left is Red Palm Guesthouse and on our right is our lovely neighbour whose last profession before retiring was as Executive Secretary of Shell Corporation in KL.

We look forward to genuine reviews and not emotionally-charged ones which portray inaccurate information to other users. The function of Tripadvisor is to provide constructive feedback to assist travellers in making decisions on where to stay. If you need any further clarification, please do not hesitate to contact me at sharon@anggunkl.com.

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Reviewed August 2, 2013

I have stayed in this hotel twice along with my wife. Very consistent experience. Very clean rooms. Free Internet with good speed. Big LCD TV in the room connected with computer.
They have a roof top retaurant with excellent view. Breakfast menu is limited but of good quality. People are also very friendly.
Location wise very good. This is in Bukit Bintang area. Very close to BB Plaza. Not so far from twin tower, Time Square, Pavilion, and other big malls.
I would love to go back to this nice little hotel!!

Room Tip: No specific tips. Both the rooms where we stayed were very consistent.
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  • Stayed: December 2012, traveled with family
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Thank Yeasir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

We stayed one night before departing to Tioman Islands. This was an excellent choice; very nice and comfortable room. The hotel is an oasis in the middle of the chaos of KL. The staff was great and friendly.

The hotel is situated 3 min walk from the restaurant street in Butik Binang, some 15 minute walk of the Petrona Towers, walking distance from the Central Market and China Town.

Negative points were: there's WiFi, but the coverage was not so good on the 3rd floor. The shower was not so exciting (the pressure of the water was poor).

  • Stayed: July 2013, traveled as a couple
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Thank Maria_Nyakern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Anggun Boutique Hotel

Address: 9 Tingkat Tong Shin | Bukit Bintang, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 358 B&Bs / Inns in Kuala Lumpur
Price Range: $49 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Anggun Boutique Hotel 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
An oasis of style and calm, this is one of KL's most characterful traditional boutique hotel located in Bukit Bintang, within 10 minutes walk to train station, 1 minute walk to shopping malls, 1 minute walk to Jalan Alor hawker food street and restaurants, 15 minutes walk to Petronas Twin Towers, KL Convention Centre, Chinatown and 10 minutes drive to KL Golf & Country Club. Rates include free WIFI in room and whole hotel. Featured in CNNGo as one of the best 4-star boutique hotels in KL! Converted from two 1920's shophouses, most of the rooms look out onto a peaceful inner courtyard. The decor is incredibly tasteful, without sacrificing comfort levels for the sake of style. All the guest rooms have beautiful, handcrafted queen size teak beds, wooden furniture and wooden flooring. And the decor is traditional Malaccan with a contemporary twist. It has a lovely atmosphere. Why: Location, location, location. Authentic and delicious Malaysian food is minutes away; the city's best night life, within staggering distance. The shopaholic within will be duly fulfilled by city's highest concentration of malls. The Anggun's unique look and feel is a definite departure from big-chain homogeneity, perfect for the urbanite leisure or business traveler looking for an authentic and modern way to spend their time in Kuala Lumpur. ... more   less 
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