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RentNow Apartments Kuala Lumpur
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Reviews (18)
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12 - 17 of 18 reviews
Reviewed October 15, 2011

We stayed at this property.It was clean and well serviced as a
far as the cleaning went but the bathroom tap fell off so we were unable to use one shower and all had to use the ensuite which had hot water SOMETIMES.
We asked for an extension of checkout to 4pm and were told this was OK.When we returned from shopping to finish packing we found all of our belongings removed....we panicked as this also meant our passports were gone.As we were leaving the apartment to find out what was going on another group of people were entering our apartment.Our belongings were thrown in plastic bin bags all mixed up (items belonging to 3 people)even the food was thrown in.Personal items were missing.Chow Kit is not a safe area we were cautioned by locals to watch our bags on numerous occasions.

  • Stayed: October 2011, traveled with friends
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3  Thank mumthetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServicedApartmentsKL, Owner at RentNow Apartments Kuala Lumpur, responded to this reviewResponded November 4, 2011

It is quite sad to read this review after the effort we have made to fulfill all your requests. You Booked for 5 days and requested a late checkout at 4PM on the 5th day. However, after you moved in you told us that the flight has changed and you would need to leave a day earlier. We agreed and accepted this without charge because we coincidentally received another booking that did fit into the slot. However, we told you that it would than not be possible to checkout late and that you would need to checkout at 12noon. After some discussion we agreed to 2 pm checkout and you acknowledged this 2pm checkout. We informed you that you can leave your luggage in the office until you go if you like. The new customers for the apartment arrived at 2:30PM and still no sight of you. We waited till 3:30 which is 1.5 hours after the agreed time and then decided to send the cleaning ladies into the room to take the luggage to the reception for safe keeping. This decision was not done lightly but we had a group of 7 people with children waiting in the reception already 1.5 hours for their room and they were not happy about this. Therefore, we carefully placed the few lose items found in the apartment in bags and brought it together with your already packed bags to the office for safe keeping. We did not have any other option because we told the customer that 2pm would be the maximum for checkout. Most of your luggage was already packed and we only put in a bag some slippers and some shirts, a closed drink and chocolate that we found in the fridge. No personal items were missing and you had no issues with the passports. Your passports were packed by you in your bag and you took the out still in our office, I do not understand your comment that you could not find your passports. We even asked that you check that all is there and you said yes all is OK. We had explained the situation and you seemed to understand the situation and I am greatly saddened that you give us this harsh review that put all our efforts to offer the highest quality apartment accommodation and service in a bad light. We feel that this is an unfortunate and unjust action from you; we did go out of our way to make your stay at RentNow Serviced apartments a pleasant one.
I do not understand why you mention ChowKit is an unsafe area. First at all our building and reception is always manned and there is triple security with our Nepalese Gurkha guards and CCTV to get into the building. The ChowKit area itself is also a safe area and we never had any violent crime in the area, of course like in all Asian country we warn the guests to hold on to their handbags because of pickpockets that are found in all areas of the city as well as in most large cities in the world. You told us how you enjoyed all the wholesalers and vendors we pointed you for getting great deals and you did not report any problems with any locals.
We did go out of the way to assist this traveler and all their belongings were safely kept in the reception without anything missing. We are deeply saddened by this unjust response which is why we had to set things right with this Management Response.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2011

We stayed in this apartment for 5 days in May this year. We were 9 people including 4 kids and we rented a 4 bed room apartment which was very comfortable for us. Initially we were given an apartment in the 2nd floor, but the bathroom in the master bedroom was non-functional. After 2 days, we were changed to another apartment in the 26th floor and the view was fabulous. Apartment is located in a nice location and also has a 24 hour mini-mart. Wi-Fi is available in the apartment and TV with a lot of channels including Indian channels is also a plus. Service is prompt and the staffs are friendly.

Only drawback is the quality of plumbing. This need to be improved.

Room Tip: Ask for an apartment in a higher floor
  • Stayed: May 2011, traveled with family
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5  Thank AnandCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServicedApartmentsKL, Owner at RentNow Apartments Kuala Lumpur, responded to this reviewResponded June 13, 2013

Thank you very much for taking the time to write a review for us in trip advisor. We are happy to see you enjoyed your visit. We do hope to see you again sometime soon in our great city.

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Reviewed February 6, 2011

We ( 11 of us including children ), decided to stay here as many of the apartments in KL were fully booked as it was the CNY holiday season.

Positives : The location was awesome, it was near to the city centre, just a few mins drive yet away from the hustle and bustle of the city. Rooms and living room were spacious and the kids enjoyed the roomy area which they could play in. The pool is great for families to have fun together as is ideal for water games etc. The supermarket located in the building itself is 24 hours opened and sells mostly everything which you may need in your apartment. ( We had a hearty breakfast by cooking our own food ). The place was adequately cleaned when we checked in. We were able to check in early and check out late. The rates of the apartment is indeed affordable as compared to other vacation apartments in kl within the same standard range. The apartment has basically all the necessary facilities like the gym, parking area, sauna and children's playground which makes it ideal for families.

Negatives : Basic shower gels / shampoo were not provided. The floor had a slightly greasy feel to it, perhaps due to a particular floor cleaner which they used. The aircon in the living room was not strong and we felt warm at times. The door from the kitchen could not be locked from the inside and we worried when it was night especially as anyone could just enter the apartment. No dishwasher and sponge were provided for the basic cleaning of utensils. There were not enough towels/rags provided in the kitchen for us to do basic cleaning after using the kitchen. The toilets had no proper hooks to enable us to hang our clothes and towels properly. We were also very disappointed with the free wifi service provided as the connection was really weak and we were not able to connect to it and this was pretty much upsetting as my husband had planned to do some work during our stay there.

  • Stayed: January 2011, traveled with family
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2  Thank Suliani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServicedApartmentsKL, Owner at RentNow Apartments Kuala Lumpur, responded to this reviewResponded April 27, 2011

We are a new serviced apartment hotel and we very much appreciate constructive criticism; it helps us improve our facilities and services:
We have now installed gel dispensers in all Bathrooms and Showers for Basic shower gels / shampoo as well as toothpaste, tooth brush and soap. The cleaning staff received several more training sessions to ensure all supplies are restocked daily. We have changed the chemical that is used to clean the floor to a Pine based floor cleaner to ensure the best cleanliness and give a fresh sent.
All doors have now been installed with dead bold door locks that cannot be opened from the outside guaranteeing that no one can enter the apartment if guests want total privacy.
We ensured that Kitchens are always stocked with dish wash liquid, dish cloths and sponges.
Our Maintenance team has set up a regular schedule that every air condition has to be serviced every three months. We do also have a 24 hour Maintenance team for any emergency breakdown of Air conditioners or to adjust any unit if the air is not cooled optimally.
We have upgraded most apartments with Free High speed internet. If internet is important to you, please mention it to our reception at booking, and we will make sure you get an apartment with High speed internet. Also we offer in our lobby 5 computers for free to access to a 20Mbit internet line in case the guest does not have a Notebook.

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Reviewed April 30, 2010

My husband and I and 2 children stayed at Bistari for 6 nights. The apartments were very spacious, the king-sized bed was the best bed I've ever slept in apart from my own and the apartment was serviced every day, with fresh towels and linen provided. The pool was fantastic and there was also a gym, tennis and squash courts which we didn't make use of. The location was good, with 2 train stations very close by, a shopping mall across the road and the Chow Kit markets just up the road a bit. Always got a great nights sleep as it was very quiet at night, and there were no nearby mosques with early morning prayers. There was free internet access if you had your own laptop, or use their computers for RM3 per hour.

  • Stayed: April 2010, traveled with family
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3  Thank bennoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServicedApartmentsKL, Owner at RentNow Apartments Kuala Lumpur, responded to this reviewResponded June 13, 2013

Thank you very much for taking the time to write a review for us in trip advisor. We are happy to see you enjoyed your visit.
We are happy that you have enjoyed the shopping around our location. There are some very interesting shops, make sure you asks the manager on your next visit and he can point out some interesting shops in the ChowKit area.
We do hope to see you again sometime soon in our great city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2014 via mobile
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Stayed: August 2014, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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