The hotel is lovely and we really enjoyed our stay. The location is good, a short walk takes you to Pavillion or to the walkway to KLCC. Check in could have been speedier, the staff member who served us was slow and we had to request two room keys instead of automatically getting two When we got to our room, it was fabulous! A beautiful deluxe room, and we could just see the Petronas towers from our window! However, there was a hole in the bathroom wall where the plug for the hairdryer was inserted into the wall. It looked unsightly. We also noticed that one of the lamps had some electrical tape wrapped around the cord, suggesting some fraying had happened. We're not fussy so we left feedback in the feedback form for them to fix it. We got a great deal and were delighted with the room overall. However, we then noticed a larger problem. When the door closed, it didn't shut and lock properly! This meant our room was open to anyone who wanted to walk in unless the door was pulled closed. We realised this after housekeeping had been on the first day. Previously, we'd made sure that the door was closed properly ourselves. Once we notified the housekeeping staff this was logged and it was fixed. Unfortunately the same thing happened the next morning, so we asked the reception to help us make sure it was fixed this time. And it was! Reception were helpful and did ask if we'd been offered to switch rooms when we reported it initially, and was surprised when we said we had not been. As we only had one night left we didn't want to move rooms. Overall great value, and we had an absolute ball there, but maybe not quite 5* standard. The deal we got was buy 2 nights get 1 free so it was well worth it for us.
- Official Description (provided by the hotel):
- Royale Chulan Kuala Lumpur incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more less
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- Also Known As:
- The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur