I spent one night here in May 2013.
This is a big, grand, and rather imposing hotel that boasts a palatial lobby, a huge skylight atrium, and touches of exotic Malaysian décor here and there (with a bit of a Euro accent, I think). However, I felt it was a bit ponderous and not too memorable --- -the overall product didn’t match the spectacle, I might say.
I found the room a bit dark --- even with all lights on (there were nine light ‘points’, but somehow they were not enough) and the window shades open, whether daytime or nighttime (the window only covers less than half of the wall, contributing to the less-than-bright atmosphere).
The bed was indeed sprawling and imposing (like the hotel), but the mattress was one of the firmest I’ve tried ---- acceptable enough if you like firm beds --- but the pillows were very nice and comfy.
A great touch: the hotel provides you with a handy set of office supplies (stapler, clips, scissors, etc.) in an elegant leather box, perfect for the office road warrior!
The bathroom was unusually large, making the room seem a bit small in proportion (no, it didn’t feel like a 40 sq m room at all), with separate tub and shower areas and a separate enclosed toilet area with its own glass doors. I also liked the fact that the clothes closet opens on two sides, facing both the room and the bathroom --- but that could be a “peekaboo” problem if you share the room with someone else.
The room and the hotel seemed new and relatively fresh, but I detected some maintenance slips --- the glass door for the toilet area made loud bangs every time I closed it (this required maintenance men to come up and fix the door, which took just a minute or so); there was an unsightly hole and abandoned repair work in the hallway outside.
The internet was fast and worry-free, but TV channel selection was limited. The business center was efficient but quite expensive, unfortunately.
The buffet breakfast selection was very extensive ---- a truly 5 star spread with various western, Asian (Malaysian, Chinese, Japanese, etc) choices. However, the layout was scattered and confusing, it’s not hard to miss certain food corners if you don’t do a walkaround inspection before making your selections.
The hotel seems a bit isolated in a self-contained compound, though it’s in the heart of central KL and not too far from shopping areas and other Golden Triangle attractions.
Overall ---- yes, it’s grand, but I wasn’t too impressed and the hotel lacks a bit of the personal touch.
- Official Description (provided by the hotel):
- The Royale Chulan incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Priceline, TripOnline SA and HotelQuickly so you can book your The Royale Chulan Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur