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“Spectacular”

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Royale Chulan Kuala Lumpur
Ranked #22 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Spectacular”
Reviewed October 26, 2012

Me and my wife stayed at the Royale Chalun for 4 nights
Wow what a place! Superb and impressive lobby, our room (standard) was incredible, like a smaller version of a presidential suite from a movie.

Great pool and fitness centre, some days we just didnt want to leave the hotel complex!

We ate almost all our meals at the downstairs restaurant (where the buffet is) but al a carte because the prices were very reasonable and the food always excellent.

The staff particularly in the restaurant were incredibly nice.

I can't fault the place, possibly the best hotel we've ever visited.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theengelbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,512 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (434)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2012 via mobile

We staying at this hotel for 4 days 3 nights(19th-22nd october 2012),and got royale club room(room number-803).during my stayed at this hotel,i never found any negatives comment about this hotel.everything was perfect..the food,the staff(credit to indian man at concierge,both waiter and waitress at royale club lounge,and kelantanese boy at lobby who bring our luggage to room,they really do their job-should got staff of the month),a very clean hotel,well mantainance,and even an underground parking was very easy to use.lastly,thanks to all royale chulan crew because make me so relaxing during my stayed at the hotel.keep up the good work!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanaf23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 22, 2012

We have stayed previously at the Royal Chulan & enjoyed or stay. This time however I noticed the standard has dropped slightly. We booked through Agoda & got a great deal so I'm not sure if that had anything to do with the fact that we could not book anything to our room, no drinks by the pool, breakfast or massages it was very disappointing. I also noticed that the cleanliness of the room & hallways was lacking & in need of a good clean. I am sorry to say we won't be back

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulaBPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester, england
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 21, 2012

Stayed for a couple of nights in August 2012. The hotel what you would expect for a good 4 star in KL. Rooms are large with a large bathroom, cable TV, etc, although the room we were allocated had no real view to speak of. Its a 5 minute walk to downtown KL and all of its shopping malls and activities. The hotel has a decent gym which was free for guests and the pool has a view of the top of the twin towers. Previously in KL I've stayed in The Berjaya Times Square Hotel, and whilst I prefer that to the Royale Chulan (it's got a better pool and is slightly more central) there is nothing to split the rooms and so for the price (around £80 p/n) I'd be happy to stay at the Royale Chulan again.

Room Tip: Be cheeky and ask for an upgrade - you're likely to get one.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pauld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RTP, NC
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed October 20, 2012

I stayed here for 3 nights this trip to KL. it's not really close to the Pavilion but maybe 20 min walk. The hotel is huge rooms are big free breakfast was fantastic. Taxis are easy to get in front.

I had a room overlooking the courtyard which was nice during the day but two nights there was an event . You could hear the speaker and my patio door was closed. I recommend a higher floor or a city view room.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RJB27540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyaleChulanKL, General Manager at Royale Chulan Kuala Lumpur, responded to this review, October 24, 2012
Dear Sir/Madam,

Thank you for all your comments and feedback. The hotel is indeed walking distance to most inner city landmarks and attractions. Thank you for the positive view on our rooms and breakfast. As we are always looking to improve, do let us know if you have any further comments or suggestions.

I am sorry to hear that your stay was disturbed with noise disruption from events downstairs. The courtyard is our signature facility and is in high demand for many events namely weddings and cocktail dinners. We strictly enforce the 11.00pm rule to every event organizer and we are in the process of creating a better sound management system for the lower floor rooms in order to further minimise disruption. We hope to make these changes in time for your next visit.

Once again, thank you for your feedback and comments. We certainly hope to welcome back to Kuala Lumpur again.

Sincerely,
Franz Swoboda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 18, 2012

The rate was very surprising for this 5 star hotel at a quite a good location. Its a short walk to The Pavilion and Parkson and located in a "side" road. You can also walk to KLCC. The nearest train station is the Raja Chulan Monorail station although I would not recommend it if you have luggage to pull along. You can get RM 300++ for a large room, well furnished and luxurious bathroom and shower. The buffet is generous and with a wide variety including a Japanese section. The dessert is rather modest however. The concierge and staff in attendance at the lobby are very helpful and smile all the time. In a previous trip, I used the business meeting room and it is quite cosy and luxurious, boardroom quality.

Room Tip: If you can get the same rate as me, it is really worth it!
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank realfatfreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 18, 2012

I stayed at the royale chulan gotel last nov for five days with my wife on the way to the philippines,we arrived at the hotel before we could check in,and then said come back in 2 hrs we left the luggage in a holding room,the reception staff were very helpful,the concierge was very good as well,when we check in,the deluxe room was excellent,the breakfast was everything you could wish for,the facilites of the hotel were very good as well,i will defintely stay at this hotel again.

Room Tip: get a room at the front of the hotel you get a view of the petronas towers
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyaleChulanKL, General Manager at Royale Chulan Kuala Lumpur, responded to this review, October 24, 2012
Dear Sir/Madam,

Thank you for remembering your visit to our hotel.

I would like to explain that though we make every best effort to check all our guests to their room as speedily as possible, we may have been held back during your check in due to availability or turnover. Having said that, we truly appreciate your gracious understanding to this hiccup and for this we thank you.

Once again thank you for the positive feedback and we certainly hope to welcome you back to The Royale Chulan.

Sincerely,
Franz Swoboda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royale Chulan Kuala Lumpur

Property: Royale Chulan Kuala Lumpur
Address: 5 Jalan Conlay, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#17 Romantic Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#20 Business Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
Official Description (provided by the hotel):
Royale Chulan Kuala Lumpur incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more   less 
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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