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All reviews washing machine rooftop pool kl hotel minutes walking bukit bintang the ground floor pools grab television apartment gym reception facilities lobby mrt shopping
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Reviewed January 8, 2020

We stayed here for three nights during our visit for a family wedding. We liked being able to have two bedrooms and a common space rather than two hotel rooms. The kitchen is minimally equipped, but we managed. (Wish there had been some conveniences like serviettes and a toaster.) The suite was clean and comfortable. The location near the Pavilion Mall was good, but be warned that crossing streets in KL is not for the faint hearted! We had family who were able to drive us and brought us some groceries; I don't know how easily we would have managed to get supplies if we were on our own. There were some communication issues at times, as the staff's English was ok but not fluent, and the check-in process was confusing and a little stressful. But it all worked out and we were happy with our stay.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank ccgkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaiful I, E Commerce Executive at Tribeca Hotel and Serviced Suites, responded to this reviewResponded 3 weeks ago

Warmest Greetings from Tribeca Hotel & Serviced Suite Kuala Lumpur!

Dear ccgkitten,

Thank you for taking your valuable time to post your review on TripAdvisor and for choosing our hotel for your stay.

We are most pleased to know that you had an overall pleasant stay .We have taken note on your comment about
kitchen equipment and overall service quality from our staff .

On your concerns about getting your groceries supply ,The nearest convenience store is within 100 meter from the property and there are several supermarket within 800 meter from the property .

Thank you for your good compliments , comments and supports. It is our goal to make our guests feel welcome and in good hands during their stay with us.

We look forward to welcoming you for your next visit.... Should you need any further assistance or inquiries, please do not hesitate to contact us.

Thank you & With much appreciation.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

I can say this is the first hotel we stayed where all aspects were perfect. The location is ideal for shopping, the major malls are within walking distance and the also the monorail is close by. The hotel has 2 infinity pools and the best one is on the top floor where only adults are allowed. The ground floor has a nice restaurant with an interesting menu offering euro-asian fusion food. The breakfast is served here with a fixed menu and is delicious. All staff in the hotel and restaurant are really friendly and very professional! Our room was on floor 23 with big windows and excellent city overview. There are no long endless hallways to the room but the inside of the building has a triangular balustrade where you can see we floors Dow to the ground floor, really spectacular. The modern room itself was super clean and is designed like a spacious apartment, fitted with a kitchen and a small salon, it feels like you could stay for a longer period without getting bored. We would definitely come again on our next trip to KL, highly recommend also considering the price and quality of the service!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank DonaldW868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaiful I, E Commerce Executive at Tribeca Hotel and Serviced Suites, responded to this reviewResponded 3 weeks ago

Warmest Greetings from Tribeca Hotel & Serviced Suite Kuala Lumpur!

Dear Donald,

Thank you for taking your valuable time to post your review on TripAdvisor and for choosing our hotel for your stay.

We are most pleased to know that you had an overall pleasant stay and you enjoyed our swimming pools .Thank you for your good compliments and supports. It is our goal to make our guests feel welcome and in good hands during their stay with us.

We look forward to welcoming you for your next visit.... Should you need any further assistance or inquiries, please do not hesitate to contact us.

Thank you & With much appreciation.
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2019 via mobile

An amazing modern and well furnished apartment/hotel located in the mist of good hotels and close to Pavilion! A good restaurant on 1st floor with western food and many famous eateries around the area too!
Amenities are great! Infinity rooftop pools with amazing views, well equipped gym, playroom with billiard, TVs , lobby with computers and helpful receptionists & concierge.

Date of stay: July 2019
Trip type: Traveled with family
Thank ToshikoC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaiful I, E Commerce Executive at Tribeca Hotel and Serviced Suites, responded to this reviewResponded November 10, 2019

Warmest Greetings from Tribeca Hotel & Serviced Suite Kuala Lumpur!

Dear ToshikoC2,

Thank you for taking your valuable time to post your review on TripAdvisor and for choosing our hotel for your stay.

We are most pleased to know that you had an overall pleasant stay and also thank you for your good compliments and supports. It is our goal to make our guests feel welcome and in good hands during their stay with us.

We look forward to welcoming you on your next visit.... Should you need any further assistance or inquiries, please do not hesitate to contact us.

Thank you & With much appreciation.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2019

We stayed for three nights in the studio apartment and had a fantastic time.
The view from the room and BOTH swimming pools is fantastic, the gym also had a great view - which we had to ourselves.
Breakfast is great as well, beautiful coffee!! Rooms are spacious and cool, bed was very comfy.
Best thing of all was the staff everyone was so friendly - especially Sazly in the front lobby thanks for all your help!

Date of stay: October 2019
Trip type: Traveled as a couple
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaiful I, E Commerce Executive at Tribeca Hotel and Serviced Suites, responded to this reviewResponded November 10, 2019

Warmest Greetings from Tribeca Hotel & Serviced Suite Kuala Lumpur!

Dear Catherine

Thank you for taking your valuable time to post your review on TripAdvisor and for choosing our hotel for your stay.

We are most pleased to know that you had an overall pleasant stay and you enjoyed our swimming pools and gym. Thank you for your good compliments and supports. It is our goal to make our guests feel welcome and in good hands during their stay with us.

We look forward to welcoming you for your next visit.... Should you need any further assistance or inquiries, please do not hesitate to contact us.

Thank you & With much appreciation.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2019 via mobile

Honestly I have to write something different from all the other customers because we found the room not cleaned and also with some insect in the bed. The staff was very friendly and helpful and they changed the room for us. No more insect but I cannot say that it was perfectly cleaned. The hotel is in a good position. Close by the pavillion mall (5 minutes walking).

Date of stay: September 2019
Trip type: Traveled with family
Thank davidecR5172EP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaiful I, E Commerce Executive at Tribeca Hotel and Serviced Suites, responded to this reviewResponded November 10, 2019

Warmest Greetings from Tribeca Hotel & Serviced Suite Kuala Lumpur!

Dear davidR5172EP,

Thank you for taking your valuable time to post your review on TripAdvisor and for choosing our hotel for your stay.
We are sorry that you had encounter unpleasant stay with us .We assured you this is an isolated case and necessary action had been taken to ensure that this would not happen again . May we ask for your kind cooperation to provide your room number in order for us investigate further and improve our services .

Once again, our sincere apology for any inconveniences caused and we hope that you would give us the opportunity to redeem our self should you visit Kuala Lumpur again .

It is our goal to make our guests feel welcome and in good hands during their stay with us.

Should you need any further assistance or inquiries, please do not hesitate to contact us.

Thank you & With much appreciation.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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