We visited Kuala Lumpur in January 2013 and had a drink at the Tropical Guest house and a chat with the really nice manager. When we realised that we had a night to spend there in January 2014 - we emailed the Tropical and booked a room in August 2013. We had numerous communications with the owner confirming our room back in August and September 2013. When we arrived (on the night of Tet!) - there was no listing of our booking and they were full!! The Manager brought us up the road to another guest house which was not a good standard but we did not have a choice as it was all very busy. We were disappointed as we had gone to so much trouble to book in advance. The Manager is a great guy but unfortunately, the owner, even though he informed her of the situation - never even emailed us to apologise for the mistake. Does not take a lot to do this so I was not impressed. Black mark for them unfortunately. We can't really rate it as we did not get to stay there but just a warning.
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- Also Known As:
- Tropical Guesthouse Hotel Kuala Lumpur