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“HRC is a little tired looking!”
3 of 5 bubbles Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #51 of 4,050 Restaurants in Kuala Lumpur
Price range: $15 - $20
Cuisines: Malaysian, South American, Bar, Pub
More restaurant details
Restaurant details
Good for: Large groups, Families with children, Special occasions, Bar scene, Kids
Dining options: Drinks, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: No difference from any other Hard Rock Cafe's around the world, Hard Rock Cafe Kuala Lumpur is here to bring and serve delicious wholesome American food, desserts as well as specialty cocktails. Over the years, the menu has remained largely the same but is always improving. Some of Hard Rock Cafe Kuala Lumpur's signature dishes include Hard Rock Nachos, HRC's Famous Fajitas, Jumbo Combo and its famous Legendary Burgers with all kinds of relishes. Topping the menu is its outrageous desserts including HRC Hot Fudge Brownie, Mud Pie, HRC's Signature Ice Cream and thick superlicious blended shakes. In addition to the traditional Hard Rock Cafe menu, there is also a selection of local flavors.
London, United Kingdom
Level Contributor
230 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 110 helpful votes
“HRC is a little tired looking!”
3 of 5 bubbles Reviewed July 26, 2013

The HRC used to be great but its all looking a little tired now. Food was not as good as well. Band was OK but little too noisy for business chat.

Visited July 2013
Helpful?
Thank KEVIN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norghani, Manager at Hard Rock Cafe, responded to this review, July 29, 2013
Dear SentosaDubai_UAE,

Thank you for taking the time to review your experience at Hard Rock Café Kuala Lumpur.
We are so sorry that you felt the food was not up to par with our usual standard.
We appreciate your comments. Thanks again.

LOVE ALL SERVE ALL

Nor Esah Abd Ghani
Marketing Manager
Hard Rock Café Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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960 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Czech first
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  • Any
English first
Malaysia
Level Contributor
15 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Made it to Hard Rock Cafe”
3 of 5 bubbles Reviewed July 20, 2013

Went to celebrate our victory during our recent office Sports Carnival with colleagues. Since we had not been to Hard Rock Café, we went with much anticipation. However, I found the highly hyped place to be surprisingly average.

The food of course, was definitely not disappointing - of great quality, great taste and served in large portions. We had Nachos for starters and this in itself is already very filling. I took the SOP burger and it was so sumptuous and the meat was very tender; the lemonade was so refreshing and had not taste such good lemonade since I could remember. And for dessert, the Mud Pie. It was rather sweet but nevertheless, lovely. As for the price, definitely very expensive!

Will I go to HRC KL again? Maybe....

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ibanqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norghani, Manager at Hard Rock Cafe, responded to this review, July 22, 2013
Dear Ibanqueen,

We appreciate and thank you for taking the time to comment your dining experience with us. Thank you for the positive food comment and will definitely relate to the Chef and thank you for your patronage.

LOVE ALL SERVE ALL

Nor Esah Abd Ghani
Marketing Manager
Hard Rock Café Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level Contributor
70 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Poor service, poor food”
1 of 5 bubbles Reviewed July 12, 2013

Went here for a good night out and was really disappointed. I sent my food back twice as it was stone cold, I sent my drink back twice as the coke was flat! The manager could not care less about his customers, as he chose not to get involved. The decent waiter Joe should have the job as manager as his customer care was second to none! Great guy! The toilets had locals selling toys etc in there, so didn't expect a market there! The restaurant was full of children's parties until about 10pm, and they were very annoying with the noise, running around, and balloons in your face! We booked a table but were put amongst the kids parties! Come on, couples on a night out don't want that!

I've been to HR all over the world, and vote the service and food the worst I've come across!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Traveller_J0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norghani, Manager at Hard Rock Cafe, responded to this review, July 16, 2013
Dear Traveller_J0,

We appreciate and thank you for taking the time to comment your dining experience with us. We apologize if you did not receive our usual awesome experience. As we strive to ensure all our fans are delighted and receive a memorable experience, your comments will turn into our next training topic to instill urgency and promptness. We have rectify the soft drink issue and brief the managers.

We apologized again for any inconvenience caused and sincerely look forward to your continuous support in Hard Rock Café Kuala Lumpur, despite the above incident.

LOVE ALL, SERVE ALL

Nor Esah Abd Ghani
Marketing Manager
Hard Rock Cafe Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
48 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“In all average”
3 of 5 bubbles Reviewed July 8, 2013

Aveage food, expensive drinks (10 USD for a pint of beer), live band average on my visit. Old crowd, not impressed

Visited May 2013
Helpful?
Thank maxgerma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norghani, Manager at Hard Rock Cafe, responded to this review, July 11, 2013
Dear Maxgerma,

Thank you for taking the time to review your dining experience with us.
The beer price is in the price range of hotels & cafes within the city center.
We are sorry that the band performance did not meet your expectation.
We appreciate your comments. Thanks again.

LOVE ALL SERVE ALL

Nor Esah Abd Ghani
Marketing Manager
Hard Rock Café Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
784 reviews
425 restaurant reviews
common_n_restaurant_reviews_1bd8 223 helpful votes
“Much needed Burger and Shake”
4 of 5 bubbles Reviewed July 6, 2013

After eating Asian food every day for a couple of weeks my wife and I were desperate for something else.
As we were staying at the attached Concorde Hotel we decided to give it a go.
We had eaten at the Hard Rock in a couple of cities worldwide and were impressed with the atmosphere and service.
The food and drink ended up being of good quality and taste, although expensive compared to local food.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norghani, Manager at Hard Rock Cafe, responded to this review, July 8, 2013
Dear James B,

Thank you very much for the positive comments.
We work hard to offer good food and friendly service, and we hope to see you again soon.

LOVE ALL SERVE ALL

Nor Esah Abd Ghani
Marketing Manager
Hard Rock Café Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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