Had some chinese foods at The Famous Mandarin Oriental Hotel, Lai Po Heen to celebrate in conjunction with Father’s Day. Had their Salted Egg Yolk Shrimp, Egg Plant blended with Meats, Garupa Fish Fillet was Delicious, tasty, their famous noodles and mixed vegetables of lotus roots with big scallops, japanese taufu with peas, and greens vegetable. Foods was greatly served and well prepared.
The only comment was today their service was I would say extremely slow and they were shortage of staff. Usually during weekend they have lots of staff to served us, however today it was different. They need to improve of their staffing especially on the weekend even though the manager came to us to apologies saying their staff took many leaves, however this is a service industry and they should up keep the standard of their prestige hotel and service to their customers.
Even when we pick up the cake from downstairs their staff doesn’t know whether the cake was prebook in advance, whether it has been made or not and her face thus behavioral morale needs to be improve by the management. She should be send for Customer Service Management Course. ☺️
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.