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“Good value for money” 4 of 5 bubbles
Review of The Gardens Hotel & Residences

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The Gardens Hotel & Residences
Ranked #40 of 340 Hotels in Kuala Lumpur
Melbourne, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed April 27, 2014

First up, this is a 4 star hotel so it has many of the luxury trimmings but it isn't perfect. That is pretty much reflected in the room rate. The staff, however, are always attentive. I've stayed here on 3 occasions over the past 2 years and I have no major complaints. The hotel is directly connected to the mall, which makes for easy shopping and there are plenty of food options. The buffet breakfast selection is huge but quality of food is only so-so. There is a gym and day spa options for those who have time for the indulgence. As a business traveler, this is one of my favourite fly-in-fly-out hotels.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, May 8, 2014
Dear reviewer, Thank you for sharing your recent stay experience at The Gardens Hotel & Residences. We truly appreciate your comments and we are glad to know that we are one of your preferred hotels. We note your feedback and will endeavour to improve in areas as mentioned. Thank you for writing in to Trip Advisor and we hope to see you again, soon.
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1,103 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Hong Kong, China
Level Contributor
103 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 bubbles Reviewed April 26, 2014 via mobile

First time at this hotel and am terribly disappointed.

For starters this is not a luxury hotel. 4 stars at best.

However, when it comes to cleanliness it is sorely lacking.

Upon check in I discovered that the bathroom was not clean - hairs all over the floor. I complained and they sent someone to clean up the room again. Great, hairs gone, but still left with moldy grout, chipped tiles and stained walls. Linens are worn thin and breakfast is plain awful.

Considering this place is within one of the country's best malls and I believe run by the same people, it's a bit shocking that standards have not been kept up.

Would not stay here again.



Stayed April 2014, traveled on business
Helpful?
Thank SheldyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, May 5, 2014
Dear reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. We are dissapointed to learn of your stay experience and we regret that it was not up to expectations. We would appreciate if you could email us some details such as guest name, room number and stay dates so that we may check on the defects as mentioned. We hope to hear from you soon, kindly email to commghr@stgiles-hotels.com. Once again, our sincere apologies and thank you for writing in to Trip Advisor site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 22, 2014

Upon recommendation from relative, not being to KL before, I love that this hotel is right on top to Mega Mall and Garden Mall. For a short couple of days stay, it was wonderful. The Executive Deluxe room was beautiful set up, love the bathroom! Breakfast at the executive lounge makes me fill spoiled, though we were not business executives! We just wondered down for long stroll round the two malls whenever we felt like it and did not leave the site for two days.

Room Tip: Definitely the Executive Deluxe room with breakfast.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KimCK888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, April 28, 2014
Dear reviewer, Thank you for your feedback on Trip Advisor. We are truly pleased to know that you enjoyed your recent stay at the Hotel. it is good to know that you thoroughly enjoyed the guestroom, especially the bathroom and the Executive floor benefits and facilities. The Gardens Mall and Megamall at Mid Valley City do provide everything you need and we are not surprised that you did not leave Mid Valley City during your stay ! We are really glad your stay was totalling fulfilling and we look forward to welcoming you back soon the next time your travels bring you to Kuala Lumpur.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 22, 2014

We went there for a shoot, so working a lot. Stayed in an executive deluxe room. Great hotel -location next to shops,restaurants and entertainment. Room large and great amenities.
The executive lounge was a nice treat as well with space to work and drinks and cookies all day :-)
Will choose this hotel again when need to be working in KL again.

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Multimul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, April 28, 2014
Dear reviewer, Thank you for your recent stay at The Gardens Hotel & Residences and we are delighted to know that your stay experience was totally fulfilling. We are also glad to to know that you enjoyed the Executive Lounge and its facilities. We look forward to welcoming you back soon the next time you are in Kuala Lumpur. Thank you for writing in to Trip Advisor site.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

Stayed in a 2 bedroom apartment. Housekeeping and concierge staff polite and freindly. Reception staff Zila and Tracy were courteous and patient.
Rooms were clean and comfortable. TV was unfortunately blur and unclear, choices of TV programs were very limited.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank awesometeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, April 22, 2014
Dear reviewer, Thank you for writing in to Trip Advisor site. We truly appreciate your kind comments and we are glad you enjoyed your recent hotel stay. Thank you for highlighting about the television as well as choice of programmes and we would appreciate if you could email to commghr@stgiles-hotels.com, the room number you stayed. That would enable us check and rectify the necessary. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

Stayed in an one-bedroom apartment at the Residence tower which is extremely comfortable.

The location is very convenient as all the amenities such as shopping are all within walking distance. However, getting into the car park and getting a car park lot is a nightmare even on weekday around 1500 hrs.

Room Tip: The one-bedroom apartment is very spacious and comfortable.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kowboochua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, April 22, 2014
Dear reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. We are pleased to learn that your hotel stay was totally fulfilling. Regarding carpark, the Hotel shares the same carpark as the shopping malls and we advise guests to park in Premier Zone/U Zone when staying at The Gardens Residences. Thank you for writing in to Trip Advisor site.
See you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, California
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

Great hotel -location next to shops,restaurants and entertainment.
Room large and great amenities.
Staff friendly and accommodating.
Would stay here again when in the area,,

Buffet breakfast has many choices and 5th floor outdoor pool awesome.

Rob W.

Danville, Ca.

Room Tip: High floor a must
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rcwinter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, April 16, 2014
Dear reviewer, Thank you for sharing your recent hotel stay experience on Trip Advisor site. We sincerely appreciate your kind comments and are truly pleased that your stay in general was totally fulfilling. Good to know that you enjoyed the shopping malls located in Mid Valley City. Thank you for the compliments on the breakfast and infinity pool. We look forward to welcoming you back at The Gardens Hotel & Residences the next time you are in Kuala Lumpur.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gardens Hotel & Residences

Property: The Gardens Hotel & Residences
Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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