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“Luxurious rooms and friendly staff”

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The Gardens Hotel & Residences
Ranked #38 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Winnipeg, MB
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Luxurious rooms and friendly staff”
Reviewed July 27, 2013

While in Kuala Lumpur on a business trip I stayed at The Gardens. I found the rooms to be beautiful, with nice linens, full assortment of pillows available upon request, as well as being very well kept. The hotel was very clean in general and felt warm and inviting. Front desk staff were very helpful and spoke great English.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cstruc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, July 28, 2013
Dear reviewer, Thank you for writing in to Trip Advisor site and for sharing your recent stay experience. We are pleased that your stay was totally fulfilling and we look forward to your next stay at The Gardens Hotel & Residences-St Giles Luxury Hotel.
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1,146 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 26, 2013 via mobile

I have stayed at his hotel over 3 years, very little has changed. It needs to be freshened up, and refurbished.
The staff are ok, it is what you would probably expect from a suburban hotel.
The food is average, the breakfast is below average.
It is handy to my office, otherwise I would stay elsewhere.

Stayed July 2013, traveled on business
Helpful?
Thank eduonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, July 28, 2013
Dear reviewer, Thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. We sincerely appreciate your feedback and thank you for writing in to Trip Advisor site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2013

As a regular guest since 2011 I can see the quality declining. Especially the breakfast food variety and quality is disappointing particular when you stay more than one night. Rooms are still ok, but need refurbishment as well.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gid_eurre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, July 28, 2013
Dear Reviewer, Thank you for your generous support and kind patronage at The Gardens Hotel & Residences-St Giles Luxury Hotel. We truly appreciate your comments and take them seriously. Thank you for writing in to Trip Advisor site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 16, 2013

We stayed at this hotel and had a terrible experience. I had bought some food and left it on the desk. At 12.30 am i heard a rustling noise. I turned on the light and to my utter shock and horror, saw a rat scampering across the desk. It hid behind the desk. I called the duty manager who came up to the room about 10 minutes later with four housekeeping staff. They turned the room upside down looking for the rat, armed only with a small box and some plastic bags. Not a flashlight or rat trap in sight. After fifteen to twenty minutes of watching them, i had to ask for another room. It did not occur to them to offer me a new room immediately. When we checked out the next morning i expected the management to have already reviewed the happenings of the previous night and to offer me some form of apology and compensation. As the room had been prepaid i was charged for the room service that i had ordered to replace what the Rat had nibbled during the night. I asked to see the manager and they sent the chief concierge to deal with me. After some haggling, he only offered to cancel the room service charge but not the room charge. I was furious but did not want to get into an argument. I requested that the room charge be waived. The concierge promised to contact me after he had spoken to his management. As of today i have been offered a RM100 food and beverage voucher. My room charge was RM409. I am utterly appalled. First of all by the fact that there are rats in this so called luxury hotel. Secondly, the hotel should not be charging me at all for such a terrible experience. They have my phone number but no one has bothered to call to apologize. I only received an impersonal email with barely any form of remorse or regret over the incident. My advice - stay far away from this place.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank adhansstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, August 1, 2013
Dear Reviewer, As mentioned in our earlier response to you, regretfully, this was a highly unusual situation. A full time pest exterminator company is employed to carry out effective and periodical eradication of unwanted pests in all areas and to date this has been a successful operation. We were somewhat startled that a rodent had been able to reach such a high level in the hotel and the offer of an alternative room, the waiving of the Room Service charge and provision of additional F&B voucher as a service recovery was done out of goodwill and in good faith and was not intended to offend you in any way. Also as mentioned in our reply to you, recovery of situations such as this is always difficult and as you have indicated that you felt this was not sufficient, we have additionally credited your accommodation charge. Needless to say, the eradication of the pest in question has been taken care of. Please accept our sincere apologies for the unhappiness caused and you may be assured that we have taken care of the pest situation and all is now as is it should be. Thank you for writing in to Trip Advisor site.
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Sydney
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 15, 2013

I have stayed at this hotel About 6 times since 2010. It offers excellent value, but it is starting to fray at the edges.

On my last visit the key coding machine did not work and check in took an age.

Wifi is a variable feast and really poor in the conference rooms on L28 & 29.

Wear is starting to take its toll on this place. Carpets are wearing noticeably in the bedrooms and conference rooms. The bathrooms need a thorough clean to get rid of the mould in the showers areas. And the minibars are empty. When I arrive late I want a drink - in my room, not in the bar.

Food in the Main coffee shop is good and varied, but that served in the conference rooms is bizarre. Croissants with tuna? Certainly different!

Room Tip: Of course the higher the floor the better for views and quietness Anything above 10 is good
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CondorSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, July 17, 2013
Dear Reviewer, Thank you for your past patronage and continued support as well as your recent stay in The Gardens Hotel & Residences-St Giles Luxury Hotel. We are grateful for your comments and take your feedback seriously. We regret that your experience with the WiFi facility in the meeting rooms on levels 28&29 did not meet up to expectations but at this point it is hard for us to determine the cause of it. However we will monitor as best we can base on guests' feedback. The next time you return to Kuala Lumpur, please try out the Executive Rooms in The Gardens Hotel & Residences-St Giles Luxury Hotel. I am sure you will enjoy your stay even more as guests in Executive Rooms enjoy a host of benefits and a favourite benefit enjoyed by of our guests is the complimentary Welcome Drinks (soft drinks) in the room mini bar fridge. Should you need any assistance with the booking, you may email to resvnghr@st-giles-hotels.com. We look forward to your next stay with us, thank you for your comments on Trip Advisor. See you soon.
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Dhaka City, Bangladesh
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

Friendly & helpful staffs. Right beside the Mega mall. Got the corner room with a nice view of the city. My daughter and wife enjoyed it very much.
Only downside is to get hold of anyone is quiet challenging after 11 am.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFAnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, July 17, 2013
Dear Reviewer, Thank you for writing in to Trip Advisor site and for sharing your recent stay experience. We truly appreciate your constructive feedback and look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 14, 2013

Pros:
- Next to Mid-Valley shopping mall and Gardens mall, biggest shopping complex in KL. Tons of shops and restaurants, you will be entertained especially if your focus is on shopping and dining. And if you are tired, just go up to your room and have a nap, and continue your shopping later when refreshed!
- Great location near city centre, can travel by train to KL Central station where you can change to LRT or monorail, or taxi is readily available (just make sure driver is willing to use meter)
- Nice comfortable room, with separate bath and shower. Comfy bed, with good sound insulation. On higher floors, you can get great views of KL city centre
- Good courteous service from staff. Breakfast spread is reasonable (although not 5-star quality due to its limited selection), although you can get better breakfast options from variety of restaurants in mall

Cons:
- Very hard to get taxi during weekends or malls closing time. Be prepared for long queue, unless you are willing to pay extra for hotel taxi.
- Massive traffic jam around hotel and mall area during peak hours and weekends. Some taxi drivers will even refuse fare during these periods.
- Mall is very crowded on weekends, with most restaurants full during meal times, so either eat outside meal times (like 5 pm for dinner or 11.30 am for lunch) or be prepared to queue.

Conclusion:
Nice comfortable hotel, especially if your purpose is shopping and dining, due to its convenient location next to mid-valley mall complex. You will appreciate its convenience, when you are tired from hours of shopping, and all you need to do is to go up to your room and take a nice shower and nap.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gotenchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, July 17, 2013
Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences -St Giles Luxury Hotel. Glad to know that you enjoyed your hotel stay and appreciate the convenience of the seamless and easy access to Mid Valley MegaMall and The Gardens Mall. We note your comments regarding taxi services and we will do what we can to ease the situation and assist hotel guests in the best possible way. Thank you for commenting on Trip Advisor site and we look forward to welcoming you back at The Gardens Hotel & Residences-St Giles Luxury Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gardens Hotel & Residences

Property: The Gardens Hotel & Residences
Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gardens Hotel & Residences 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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