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All reviewsmid valleyst gilesgardens shopping mallmidvalley megamallboulevard hotelthe executive loungebusiness triprain showerbedroom apartmentbig mallconvenient locationhotel guestsbreakfast spreadcomfortable staycity viewf bbusiness hotel
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Reviewed June 24, 2013

I stayed at the Gardens Residences for the third time last week and don't regret returning. The rooms are pricier than those at the Gardens Hotel but they're worth it. My husband and I got the one bedroom deluxe suite which came with a kitchenette, living room, balcony with two chairs, a very spacious bedroom and a bathroo with the shower/bath area and toilet separated. The room was cleaned very well daily and amenities were replenished. The bed was very comfortable and we had a good sleep every night. What I loved about the room was its spaciousness - there was plenty of room to relax after a day of shopping at the adjacent MidValley Megamall and the kitchenette was perfect for preparing snacks and breakfast. The kitchenette was fully equipped with a fridge, stove, oven, microwave oven, toaster, cutlery, cooking utensils, dishwashing liquid and sponge, coffee and tea, plates and even microwave-friendly containers.

The only hiccup during our stay was the long wait for our room to be ready. We had requested for our room to be on the same floor as my sister's and we guessed that was probably why we had to wait nearly 1.5 hours after the normal check-in time of 2pm. Perhaps the management could explore the option of having more reception staff on duty during peak hours as our calls to the front desk to ask about our room went unanswered. We finally had to go down to the reception ourselves to get our room keys. The reception staff was however very friendly and apologised for the wait.

This place is highly recommended for its proximity to a major shopping mall, closeness to the city centre and comfort of its rooms.

  • Stayed: June 2013, traveled with family
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Thank Melisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this reviewResponded July 1, 2013

Dear reviewer, Thank you for writing in to Trip Advisor site and thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. It is our pleasure to have served you well and we truly appreciate your kind support. We are mighty glad that your recent stay was again a totally fulfilling one. Our regrets that on this occasion room tidying and check-in did take a little longer than usual due to high occupancy and again our apologies for the inconvenience. We look forward to seeing you again soon at The Gardens Hotel & Residences-St Giles Luxury Hotel. Thank you for your feedback in Trip Advisor site.

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Reviewed June 24, 2013

Stayed here for the second time, and longer. Things seemed a lot better than the first time . The room was nice. The housekeeping staff with whom i had the chance to chat with was friendly and dedicated. My breakfast experience took me down the memory lane to my college days. The management might want to look into it the kitchen decor and upscale it a little bit. It looked much like a college cafeteria. The food variety did not impress me much but it was alright. Not bad at all, this one has yogurt with several flavors but i have seen better kitchen with more food selection. The checkout was smooth. Wifi signal strong throughout the building (thumbs up!). Room is big enough. So convenient you can shop downstairs at the gardens or midvalley. Food and entertainment is aplenty. Fast laundry service. Very convenient.

  • Stayed: June 2013, traveled on business
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Thank Localtourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this reviewResponded July 1, 2013

Dear reviewer, Thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. We are delighted to learn that you had a totally fulfilling experience at the Hotel. Thank you for your kind support and we note your comments about The Spread. We look forward to welcoming you back the next time you are in the vibrant city of Kuala Lumpur. See you soon, thank you for sharing your stay experience in Trip Advisor site.

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Reviewed June 23, 2013 via mobile

The hotel has 5* but I would rate it as 4*. The condition of rooms, lobby etc is good but it is lacking of taste. Just quite normal.
Free Internet works quite well.
Beds & bed-wear of good quality.

Despite our booking and re-confirmation by telephone there was no baby bed available upon arrival (late). We build a cot using the towels and furniture and let our baby sleep on the floor. Very inconvenient of course but mistakes can happen. The least we would expect would be an excuse but ... Nothing no word was mentioned. I feel that guests should not be unreasonable as mistakes can happen. But for me 5* should also stand for the level if service and guest attention to correct mistakes in a decent way.

We would not stay again as we believe that there is more value for money in KL. but if you are staying don't worry, it is a good and decent hotel.

  • Stayed: June 2013
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Thank jvschaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this reviewResponded July 1, 2013

Dear Reviewer, Thank you for writing in to Trip Advisor site. We are happy with the positive feedback regarding your stay experience. However, we note your other comments and will take corrective actions to ensure improvements are made where we are lacking. We truly appreciate your comments and thank you, once again for your recent stay and for sharing on Trip Advisor site.

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Reviewed June 23, 2013

Stayed in The Gardens residence 2 bed room apartment for one night. My wife, 3 kids and myself. Check in was fast and easy, front counter staff is friendly. The room is big, there is a fully equipped kitchen (although we do not need to cook) living area is big, both room comes with attached bath with master room's have a bathtub with a great view.

Location is great, connected to garden mall and mid valley mall. Shopping and food is readily available. Enjoy beer without the need to drive.

The down side is to find the hotel, you can sure see the mid valley mall but getting to the hotel require to drive a big round (if you are on the right road)

Overall a very good stay.

  • Stayed: June 2013, traveled with family
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1  Thank Triumphst3fraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this reviewResponded July 1, 2013

Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. We are pleased to learn that your stay was totally fulfilling and we appreciate your kind comments about your recent stay experience. Thank you for writing in to Trip Advisor site and we look forward to welcoming you back at The Gardens Hotel & Residences-St Giles Luxury Hotel.

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Reviewed June 19, 2013

Its the second time i stay in a hotel that is outside the busy KLCC Bukit Bintang area, the 1st time was in One Utama and now this one is in mid-valley. Similar to One utama it is situated next to a mall, and this one has 2 malls, you can practcally find anything from branded stuff to mass clothings to restaurants and food kiosks, very convenient. you dont have to brave the traffic to go to KLCC area cause there isnt any need to.
If you are willing to pay a bit more, i got the exec premier room which is bigger with a pretty nice view (though the sky can be grey sometimes), bathroom is great with rain shower and its big. The only thing that was a little disappointing was the TV channels, it had HBO and Fox movies great, but did not have TLC and channels with dramas and comedies.
The best part is the use of the exec lounge which was great as i had my breakfast there, afternoon tea and snack, and then simple dinner plus wine there as well, saved me quite a bit of hassle.

  • Stayed: June 2013, traveled on business
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Thank wee han c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this reviewResponded June 20, 2013

Dear reviewer, Thank you for your feedback on Trip Advisor site and thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. We are glad that your stay was totally fulfilling. We note your comment regarding the choice of TV channels and there are plans to improve it. We truly appreciate your kind comments based on your experience at the Executive Lounge. Thank you for your review and we look forward to welcoming you back at The Gardens Hotel & Residences-St Giles Luxury Hotel in the near future.

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