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“Quiet Hotel”

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The Gardens Hotel & Residences
Ranked #39 of 340 Hotels in Kuala Lumpur
Jakarta, Jakarta Raya, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Quiet Hotel”
5 of 5 bubbles Reviewed March 23, 2013

This the first time I'm here, for business trip on few day and the schedule was full of day! Can't explore the hotel area. I got the big room, nice view, clean shower and there are snacks, chocolate and drinks in mini bar not too expensive one. Many choices of menus for breakfast, there are Western food, Chinese food and Malay with nice arrangement and display. Nice hospitality and fast respond. Beside the hotel was Mid Valley Shopping Mall, you may walk and bring the shopping chart until front of hotel, couldn't enter the lobby. The prices still reasonable. The hotel was great location, not to crowded and smoothly traffic. Only 20 minutes to KLCC Twin Towers by taxi that you can arrange via hotel, they suggest using taxi hotel for safety. Hopefully for the next trip I have more times to explore KL.

Room Tip: Feel comfortable in 9 floor.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Triningsih W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences, responded to this review, March 31, 2013
Dear Reviewer, Thanks you for writing in to Trip Advisor site and we are pleased to learn that you had a totally fulfilling stay at The Gardens Hotel & Residences Kuala Lumpur. We are also glad to know that you enjoyed Mid Valley City and we look forward to welcoming you back to The Gardens Hotel & Residences Kuala Lumpur.
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1,122 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
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  • Chinese (Simplified) first
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English first
Hong Kong, China
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 23, 2013

Spacious room, good F&B, well located. Two major shopping malls adjacent to the hotel. The guest room is well facilitated and spacious. The restaurant has provided a good choice of food for buffet meals. The gym is a bit disorganized though, the equipments are spread over the large gym room without rational order. A bit of waste of space. I have not used the outdoor swimming pool or spa. The room price is reasonable. Check in and check out service is speedy. We have four-days workshops there and the meeting room is acceptable. Catering in-between workshop sessions is well set. One thing that I dislike is the concierge who called a taxi for us has asked for a tips from the taxi driver. The taxi driver in turn recover the tips from us. If you enjoy proximity to shopping areas and night snacks, this is a good location to be.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Notcreativeenough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, March 26, 2013
Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences Kuala Lumpur. We truly appreciate your kind comments and we are glad that you enjoyed your stay. Regarding your comment on tipping the taxi driver, please be assured that this practice is certainly not the hotel policy and we would like to have more details on the incident. If you could email us on the details on the time and date of the incident, this will allow us to review the situation through our CCTV coverage. You may email to me, Jaclyn Low at commkul@gardenshtlres.com. Thank you for taking the time to write in to Trip Advisor site and we hope that you will be back soon for another enjoyable stay.
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Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

This is our second stay at The Gardens Hotel. Reservation was easy, done online, found the best price was through their website. We booked the (lowest) deluxe room.

The hotel was very new when we first stayed and still looks ok the second time round despite some obvious wear and tear in the rooms. Rooms are quite clean and reasonably spacious. The shower has a rainshower head and heaps of space. Bed is very comfy. Internet worked fine.

What we like about this hotel is that it's directly connected to the Gardens shopping centre (we bypass this as it's mostly branded goods) through which you can get to Mid valley shopping centre without needing to go outside. There's lots of food options in the shops and a reasonable amount of shopping too. Mid valley isn't in the middle of KL (near KLCC etc) but because we've been to Malaysia many times, this was just a two day stay before we went on the next leg of our journey. If you want to catch a taxi to KL I think it takes about 10-15 minutes without traffic.

We caught a taxi to LCCT airport which was about 40 minutes without major traffic (about 7.30am on a weekday) and cost about 80 ringgit. Watch out if travelling during traffic hours though!

Room Tip: The executive deluxe was lovely when we first stayed. Very spacious and well laid out. We booked the...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank MandaOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, March 24, 2013
Dear Reviewer, Thank you for your past patronage and continuous support. We truly appreciate your business and we are glad to know that your return stay was in general equally satisfying. The hotel guests really enjoy the location of Mid Valley City and the fact that the hotel is connected to two large shopping malls. We thank you for your kind comments and for writing in to Trip Advisor site. We look forward to welcoming you back at The Gardens Hotel & Residences the next time you are in Kuala Lumpur, Malaysia.
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Sao Paulo
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

Great location inside the Gardens Mall which is also connected to Mid Valley Shopping Mall.
Great business hotel but could be good for tourists who are familiar with KL.
Avoid the grid locked traffic in KL centre.
Very convenient for Bangsar, Sentral and PJ
Excellent value for money for a 5* hotel. Around £60 per night for entry room.
Club room upgrade not worth it.
Staff are friendly and efficient (much better than previously). Housekeeping excellent, laundry cheap.
Train station in the Mall means you can be at KLCC twin towers in 20 mins (one change at KL Sentral).
Pre-booked breakfast buffet is £5 pp, walk in rate is £12. Can book at reception the day before or buy full stay in advance. Or they do take away coffee & croissant in lobby bar for £2.
Hundreds of dining options in the mall from food courts to classy restaurants and bars. There is a night club, cinemas, pool hall, bowling alley and karaoke also in the mall.
Internet rates on hotel website are much cheaper than telephone or walk-in rates.
Great gym, pool area OK

Room Tip: They have a pillow menu. Ask for high floor room to avoid traffic noise
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank courtsbuyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, March 18, 2013
Dear Reviewer, Thank you for writing in to Trip Advisor site. We truly appreciate your positive comments and kind feedback about your recent experience at The Gardens Hotel & Residences Kuala Lumpur. We are pleased to learn that you enjoyed the hotel stay and the hotel services & facilities met up to your expectations. In addition, we are glad you had the time to enjoy the shopping malls in Mid Valley City. Once again, thank you for your comments in Trip Advisor and we sincerely look forward to your next stay at The Gardens Hotel & Residences, the next time you travel to Kuala Lumpur.
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Singapore, Singapore
Level Contributor
91 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

Slightly pricier than the other top hotels in KL, I feel it is every cent worth.

Right smack in Mid Valley, it is very accessible to everywhere else and the reception is very prompt to help.

The room is so amazing, I cannot even stop gushing about it.

Huge, fluffy bed and a great view from the room. Special mention to the bathroom which looks very state-of-the-art!

The pool was fantastic. I had a really relaxing time reading the papers and getting a tan after soaking in the pool. Staff were really nice to bring me a towel without my asking as well.

Also, the hotel is actually linked to The Gardens Mall, which has a great selection of international brands, and significantly less crowded than the other malls.

I really love this hotel and will return should I be visiting KL again. Everyone should give this hotel a try!

Stayed April 2012, traveled on business
Helpful?
2 Thank wintryposy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, March 11, 2013
Dear Reviewer, Thank you for sharing your stay experience at The Gardens Hotel & Residences. We truly appreciate your kind compliments regarding the hotel room and facilities which you enjoyed during your recent stay. We are pleased to learn of the hospitality shown by our staff especially during your visit at the pool. It is very reassuring to know that your stay was totally fulfilling. The next time you travel to Kuala Lumpur, we look forward to having you back at the hotel. See you soon, thank you
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Finland
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed March 9, 2013 via mobile

Spend two weeks in the hotel before Chinese New Year 2013.

Gardens Hotel is quite big and nice hotel next to Mid Valley City. It is the most luxurious of the hotels in the mall complex and clearly targeted for business travelers.

Rooms are big and nice with all accommodities one needs when on business trip. Beds sre comfortable, rooms have safety deposit boxes and working WiFi. Room service works 24/7.

Front desk personnel were professional and helpfull as well as staff waving for cab. Unfortunately I had bad experience with bell boys rushing into elevators before guests few occasions. One could presume they would let guests into elevator first or wait for 'em to get into same elevator, especially on quiet hours but no. Gives really unprofessional image. Yes, they need to carry bags to other guests but still ...

Gym was really spacious and had surprisingly good equipment. Few treadmills and witness bikes, nice selection of dumbbells and basic fitness equipment to get all muscles worked out. I basically missed only barbell equipment to do some bench press and squats but that's very rare in the hotels. Unfortunately.

Breakfast very good. Lots of local and international dishes.

I very much liked my stay and since the location is in the close proximity of the office block I need to visit, I will most likely stay in the hotel again. For a vacation I would chose something more close to the center - or even better, skipmthe entire city and choose some sandy beach resort instead :)

Stayed January 2013
Helpful?
1 Thank sten_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, March 11, 2013
Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences and for writing in to Trip Advisor site. Your positive comments are very encouraging us and we are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your feedback on several issues and will endeavour to make good the misdemeanours. We will definitely look into improving to serve guests better. Thank you for your kind feedback and once again, thank you for writing in to Trip Advisor site. We look forward to welcoming you back soon.
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Singapore, Singapore
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 6, 2013

Room was very comfortable and spacious. Wifi connection is stable. Bed is very comfortable. Staff at the desk was pleasant. Hotel is at mid valley. There are 2 big malls just downstairs. A lot of choices for food and shopping. Cinema and KTV are available too at the malls.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, March 8, 2013
Dear Reviewer, Thank you for sharing your recent stay experience at The Gardens Hotel & Residences and for writing in to Trip Advisor site. We are glad to know that the services and facilities provided, totally fulfilled your needs. Your positive comments are very encouraging to us. The next time you travel to Kuala Lumpur, we look forward to welcoming you back at the hotel. See you soon, thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gardens Hotel & Residences

Property: The Gardens Hotel & Residences
Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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