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“Great Stay for Family”

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The Gardens Hotel & Residences
Ranked #40 of 340 Hotels in Kuala Lumpur
Bangkok, Thailand
Level Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great Stay for Family”
Reviewed December 10, 2012

Stayed in this hotel back in November with family. We booked two apartments, two rooms each. Very pleased with the apartment layout, comfortable and most details are well thought of. The apartments are spacious, with long balconies, although the view is just looking at the mid valley mall below (and is noisy if the balcony doors are open due to the aircon exhaust fans of the mall below).

The rooms are comfortable, clean, each with a separate bathroom. Our only complaint is that the there was a problem in the tap water system, it was hot all the time! Had to call for repairs several times.

Location wise, as the hotel is literally on top of the Gardens Mall, it is really very convenient. The residences lobby is unassuming, which is fine, but security and staff is there to help.. Staff service was excellent, very helpful. We didn't try out the restaurant as there are a lot of options in the mall.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 12, 2012
Dear Reviewer, Thank you for your comments on Trip Advisor site. We are pleased to know that you enjoyed your recent stay at The Gardens Hotel & Residences. We note your comment regarding the tap water system and would appreciate if you could provide the room number by emailing to infokul@gardenshtlres.com so that we can ensure the follow-up is done. Once again, thank you for sharing your stay experience at The Gardens Hotel & Residences.
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1,122 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2012

The Hotel is modern with well equipped rooms and good facilities. After an overnight flight and thus early arrival we were given a room hours before the check in time. All the staff were friendly and helpful. The breakfast buffet had a good variety. The Hotel is at Mid Valley so lots of shopping and restaurants.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 12, 2012
Dear Reviewer, Thank you for writing in to Trip Advisor site and we are pleased to know that your stay was totally fulfilling. We sincerely appreciate your positive comments regarding your recent stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 8, 2012 via mobile

I recently stayed 30/11 to 7/12 in the Gardens Hotel for business. Check in was very slow. However the rooms are very comfortable and the inclusive breakfast excellent. Didn't have time to visit the spa/gym/pool. Had a problem with Internet. Wired connection in room only worked intermittently and wifi only available in the lobby. Not good for business! Staff overall were friendly and efficient. However check out at 6.45am was impossible due to large queues and such slow service. I gave up and left without formally checking out (apologies but you were just too slow).

Stayed December 2012, traveled on business
Helpful?
Thank Romac41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 12, 2012
Dear Reviewer, Thank you for your sharing recent stay experience at The Gardens Hotel & Residences. Thank you for your kind comments and we note the issues as highlighted. We are working on the WiFi issue which is taking longer than expected to resolve and will work to improve the other situations as mentioned. We sincerely look forward to your return stay with us the next time you visit Kuala Lumpur. Thank you for writing in to Trip Advisor site.
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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 3, 2012

When we checked in, I requested high floor as during my last stay, I was troubled by the loud disco music and my mum got nausea due to pounding disco rhythm. I was given high floor after explaining myself at the reception. I booked a deluxe room for 5 nights.

The next Western lady who checked in after me who also booked a deluxe room was told that there is no more deluxe room available and therefore she was upgraded to an Executive room.

Hang on, when I checked in, I was about to be given a deluxe room at lower floor but got a high floor due to my request. What happen to 'THAT' lower floor room?

Does it mean that Asians can endure loud disco music more but Westerners are more precious and can be exempted from it? Don't you think that Malaysians should be looking after our own people first?or at least treat everyone fairly?

Rather than acting pathetically wanting to suck up on Westerners and not showing the equal respect and customer service to own Malaysians? Aren't yourself a Malaysian?

I live in Australia for over 20 years. I never favor Westerners over anyone. I respect everyone as an individual and treat them equally. I am proud to be of Asian descendent and proud to be a Chinese from Malaysia. That's my root and origin. Unfortunately Malaysians who live in Malaysia look down at themselves and see themselves as inferior compared to Westerners.

This sort of customer service is a shame!!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sydneysidee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 5, 2012
Dear Reviewer, We are somewhat confused by this posting and therefore request that you contact the hotel directly so that we can look into the specific situation relating to the dates of your stay, the time of your check in and your name and room number. Please send this information to commkul@gardenshtlres.com. Thank you in advance for assisting us with this information so that we can look into this matter more thoroughly. In a general sense, room allocations are done on a first come first serve basis with many different scenarios influencing why guests will move from one level or room type to another. Favoritism due to race is not one of those reasons but we will investigate thoroughly to ensure that policy is being followed strictly. Thank you.
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Ipoh, Perak, Malaysia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 2, 2012

Well..its made my day very busy..so much thing to do..
The location connected to huge and famous shopping mall in town. The mall offer variety of food n restaurants from every continents. Its same goes to the branded boutique. The shopping mall was the perfect covered up all the negative note made by the hotel.

Breakfast was superb..and stop serving at 10am which i think it suppose to extended to 1030am. They provide a very comfort room..which made me very hard to wake up and so lazy to leave my bed. And thats was the strong reason to extend the breakfast period.

Im still wondering why they build a very small children swimming pool. Maybe they dont like children and the hotel was design or business traveler only and not for those travel with their family...but on the second thought if they design for business traveler it not suppose to connected to the apartment which also manage by them.

Overall its was a very pleasant stay and definitely going to stay here again..and i recommend this hotel to active and shopperholic traveller out there

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hirwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 5, 2012
Dear Reviewer, Thank you for writing in to Trip Advisor site. We are glad to know that you enjoyed your recent stay here in The Gardens Hotel & Residences Kuala Lumpur.
We are pleased that you thoroughly enjoyed Mid Valley City and all its amenities and facilities offered. Most of the hotel guests are business travellers and on weekends some tend to bring their families over to enjoy a restful weekend before resuming another work week in Kuala Lumpur. As for The Residences, we have guests who are on a long-stay or extended stay due to work projects and therefore need larger accommodation. Once again, thank you for your comments on Trip Advisor and we hope to welcome you back soon.
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Kuching, Malaysia
Level Contributor
593 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed December 2, 2012

Booked the normal deluxe Hotel room only and was very pleased with the room itself. Check in was a breezed as I had made it via thier website. The bedroom and the bathroom was "connected" in a way, when the sliding doors were openned.

The bed is slightly on the hard side, but the pillows were very nice. I stayed at a higher floor and had a wonderful view on the KL skyline.

It is attached to the Garadens and midvalley is just a walk away. Did not take the breakfast at the hotel as there were too many things to eat the shopping centre!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AChee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 5, 2012
Dear Reviewer, Thank you for sharing your recent stay experience in Trip Advisor site. We are pleased to know that your stay in general was totally fulfilling. We look forward to welcoming you back soon the next time you are in Kuala Lumpur.
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Grand Cayman
Level Contributor
203 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed December 1, 2012

Was in KL on business for three days; was concerned that the hotel was too far out (given KL traffic) but it worked out very well. Generally nice, spacious hotel. Gym and pool were excellent. Room large and comfortable. The complimentary breakfast was a little on the light side; I only ate room service other than that (which was excellent). I am sure it is expensive by Malaysian standards but very affordable compared to Singapore or Hong Kong. Will stay there again when I next return.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rhone_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this review, December 2, 2012
Dear Reviewer, Thank you for your visit and stay at The Gardens Hotel & Residences Kuala Lumpur. We appreciate your positive feedback on Trip Advisor and we are delighted that your stay was totally fulfilling. We look forward to your next stay at The Gardens Hotel & Residences. Thank you for writing in to Trip Advisor site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gardens Hotel & Residences

Property: The Gardens Hotel & Residences
Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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