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“Clean hotel spacious deluxe room”

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The Gardens Hotel & Residences
Ranked #39 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed October 29, 2012 via mobile

Nice hotel located at gardens mall very near Robinson. Clean spacious room with pillow menu including bolster option !

I stayed at level 16 but heard loud music late night which is pretty disruptive. Also every time a room door closes it is very noisy. WiFi is for one device each time and you need to login to hotel browser.

However buffet breakfast is not worth , at most try one day. Lotsa food options at the mall! Little penang cafe has best Assam laksa amongst all. KL CHARSIEW is full of fats hence not to my liking. There is a hakka restaurant that sells dimsum from myr3-6 per serving for morning and high tea.

Mid valley is a nice shopping area with Robinson ,isetan ,metrojaya,aeon,Carrefour,jusco.

KTM is at mid valley mall side within walking distance. However changing to LRT at KL SENTRAL is a long walk outdoors along the street. A cab ride to bukit bintang by meter without jam costs myr12.

  • Stayed: October 2012
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Thank pteo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 11, 2012

Dear Reviewer, Thank you for taking your time to write in to Trip Advisor site and thank you for your kind comments regarding your recent stay at The Gardens Hotel & Residences. We are pleased to know that you had the time to soak up all the thrills and fun found in Mid Valley City. We look forward to welcoming you back at The Gardens Hotel & Residences the next time you are in Kuala Lumpur for another session of retail therapy. Thank you for your comments on Trip Advisor site.

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Reviewed October 28, 2012

I stayed nearly two weeks in this hotel and I have say it was really comfortable. The staff were attentive and courteous and above all effective. The hotel is superbly located and allowed me really easy access to central KL using taxis and the local transport system. The room was spacious and had all the amenities, the bed was prefect – providing a really good nights sleep. I would only suggest they put shaving mirrors in the bathrooms.

A Duty Manager was on call at all times and when needed was responsive and actioned things with out delay and always feedback on progress.

The gym was massive (size of a football pitch!!!) but, it was constantly too hot and the gym staff were indifferent to requests to turn the AC up – one responded “Well I am cold”. The outdoor pool was very very pleasant and never ever too busy.

The executive lounge was such a pleasant place to be in, to work in and to enjoy the range of services on offer. Staff there were professional and clearly knew their job, they kind of knew when to intrude and when to keep their distance – not an easy skill.

Mr Rizal Rosly is the Chief Concierge and is a member of Le Clefs d’Or Society and this was clearly evident whenever he was on the desk. As is the case with a good a concierge he knew the City like the back of his hand and was able to guide, steer and suggest (never to tell, just to suggest!!).

So all in all, I would recommend the Gardens Hotel to those who are looking for quality and competence in staff.

Room Tip: Ask for a corner room high up
  • Stayed: October 2012, traveled on business
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Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 4, 2012

Dear Reviewer, Thank you for your comments on Trip Advisor and we are also delighted to have received your comments earlier and have responded accordingly. Nevertheless, we note every comment made and we appreciate your stay review. Your good comments and compliments have been passed on to the associates as mentioned and we hope that in your next visit to Kuala Lumpur, you will choose to stay at The Gardens Hotel & Residences again. Thank you for writing in to Trip Advisor site.

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Reviewed October 27, 2012

The reception is quite prompt in service and we were given a room within 15min. Prompt but not exactly friendly. But we appreciate the promptness more than friendliness.

The room are designed simply but is good size, looks better than the pictures. It has a huge comfortable bed and a armchair by the window which offers some good views, and a huge tv with good selections of channels but there aren't much Chinese channels.

Bathroom wise, it is quite luxury with a big basin area, a separate bathtub from the shower area and the toiletries are well provided. Rooms are well clean and maintained.

The garden has direct access to a couple of malls which is very continent! Especially the mid-valley mall is so huge with the 4 wings, it will take at least 2 whole days to explore. definitely great for shopaholics and you will be spoiled by the vast selection of food!

  • Stayed: September 2012, traveled with family
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1  Thank MissSilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 4, 2012

Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. We are pleased to know that your stay here was totally fulfilling and are delighted that you enjoyed the hotel and its facilities. Good to know that you also had the time to explore the two major shopping malls in Mid Valley City ; Mega Mall Mid Valley and The Gardens Mall. We look forward to welcoming you back at The Gardens Hotel & Residences, Mid Valley the next time your travels bring you to the vibrant city of Kuala Lumpur.

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Reviewed October 26, 2012

Staying here for the second time, i have to say i liked it because of various reasons. One - the prize is reasonable for a four star hotel. It is clean and modern. The room is big and bright, modern decoration style. The toilet and shower area is big, with separate toilet cubicle and shower room.

The location is great as it is connected to the Mid Valley Mega Mall so if you like shopping around for bargain deals, that is a perfect place to stay. lots of restuarants of various kind from fast food, food courts , medium to high end classy restuarants.

The gym is ok, with enough equipment for those gym rats and large swimming pool with nice sun deck and pool bar.

The internet connection is great , with cable line in the room and wifi as well.

Only thing i am not impressed is the breakfast food at the hotel restuarant as there are not much healthy choices, too much fried /oily chinese & malay foods. Although there are lots of things to choose from but would be nice to have some healthy foods too.

So i would like to recommend this hotel for anyone who is looking for great location, nice hotel with reasonable prizes.

Room Tip: rooms with higher floor give you great views.
  • Stayed: October 2012, traveled on business
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1  Thank Sombatbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 4, 2012

Dear Reviewer, Thank you for your taking the time to write in to Trip Advisor site. We are pleased to know you returned for another stay and you had a totally fulfilling stay at The Gardens Hotel & Residences. We are delighted to learn that you enjoyed the hotel facilities, amenities and location in Mid Valley City. Thank you for your comments on the breakfast spread which we will take into serious consideration. We appreciate you recommending our hotel to travellers intending to stay in Kuala Lumpur. Once again, thank you for your kind comments and we hope to see you again soon.

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Reviewed October 25, 2012

I stayed at the Gardens for a week in October 2012. I have no complaints. My colleague did regret not having read reviews of this hotel and not learning to ask for a room that faces the pool and disco. He was bothered by the music late into the night. (The disco is between the hotel and the residences tower, one level above the outdoor pool.) Rooms higher than the 15th floor are better. Corner rooms are larger and have nice panoramic view windows. Some aspects of the hotel are getting tired. The carpeting needs to be replaced and the upholstery removed from the walls on the meeting room floors. The hotel is showing its age, but is very nice with all the amenities I needed. The pool is big enough to swim laps in and there was never a crowd in the health club. My room was clean and attractive and the bathroom was very nice: It had a separate room for the toilet and for the bath/shower. For those who care alot about the bath facilities, the room was excellent. It had a rain shower head on the cieling, a hand shower on the wall and a separate bathtub.
There are many dining alternatives nearbye since the hotel adjoins two huge malls. If you want to shop, the hotel is very convenient. If you want to see the city and experience the nightlife, you are in Mid Valley city, a 14 minute cab drive from any area you can walk around and find some nightlife.

Room Tip: Rooms higher up and not overlooking the pool are better. Corner rooms are bigger.
  • Stayed: October 2012, traveled on business
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1  Thank Grayling7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 4, 2012

Dear Reviewer, Thank you for writing in to Trip Advisor site and we appreciate the review of you recent stay at The Gardens Hotel & Residences. We regret that your colleague's sleep was disrupted by music from the club and the Hotel is doing all possible to address this issue. We note your comments regarding the carpet and upholstery on meeting room floors and will look into improving it. We are glad that you had a totally fulfilling stay with and we look forward to welcoming you back at The Gardens Hotel & Residences the next time you are in Kuala Lumpur. Once again, thank you for your comments on Trip Advisor site.

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Reviewed October 25, 2012

Hotel pretty ok, rooms, bath & bed are nice. Has quite a nice size pool to do laps, gym ok but a bit basic.

Not recommended if you drive and intend to go in/out of the car park. Hard to find car park, vallet parking is expensive at RM15 per entry. Hotel should provide free car park to all hotel guest. Getting to and getting out of Mid valley can me madness especially during peak hour. Can take 30min just to get around the mid valley area - not a fault of the hotel, but this needs to improve. It's ok to stay here without a car and just hang around mid valley.

Wifi signal does not cover all parts of the hotel, can't receive at some sections.

There is a side door which links directly in to Midvalley - very convenient.

  • Stayed: August 2012, traveled with family
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1  Thank fido88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 4, 2012

Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. We are pleased that your stay here was delightful. We are aware and as concerned as you are about the car park and traffic situation and currently some plans are in place to improve those concerns. As for Wifi signals, appreciate if you could let us know the "weak" areas so that we may look into the issue. We are glad to know that you enjoyed the convenience of retail therapy at our doorstep and we hope to see you soon. Thank you for writing in to Trip Advisor site.

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Reviewed October 23, 2012

i had been on official visit to KL .Last time i had stayed at Hilton Petaling Jaya which i have reviewed and it was not good .This time i was put in the Garden Hotel .The check in was smooth . The hotel is spic and span , very new and big advantage it is a non smoking hotel . Room is very good , new furniture , clean linen and excellent room service . they have a large vegetarian option and the portions are very generous .I defintely liked thei alu gobi,daal ,rice and popadums .Morning newspaper on time .Buffet break fast was a good spread .Very efficient staff .The swimming pool is awesome and i had a very relaxing swim on the last day before checking out.The big advantage of the hotel is the location ,The mid valley mall is just beside and has a large shopping mall and also so many eating options .It is a happening place at evening and so convenient to do shopping for the family .

Room Tip: the rooms either face the pool or the other side the Petronas Tower can be seen which is like jewel...
  • Stayed: October 2012, traveled on business
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1  Thank Ravichandran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded November 4, 2012

Dear Reviewer, Thank you for sharing your recent stay experience on Trip Advisor site. We are delighted that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your kind compliments and positive comments. It was our pleasure to have served you and we hope that you will be back soon. Once again, thank you for taking the time to write in to Trip Advisor site.

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Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range: $97 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gardens Hotel & Residences 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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