We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,258)
Filter reviews
1,258 results
Traveler rating
374
595
179
52
58
Traveler type
Time of year
LanguageAll languages
More languages
374
595
179
52
58
Show reviews that mention
All reviewsmid valleyst gilesgardens shopping mallmidvalley megamallboulevard hotelthe executive loungebusiness triprain showerbedroom apartmentflat ratebig mallconvenient locationhotel guestsbreakfast spreadcomfortable hoteldecent sizecomfortable stay
Filter
Updating list...
944 - 949 of 1,258 reviews
Reviewed April 5, 2012

I stayed here for three nights this past week in a corner, executive room on the 27th floor. The room itself was spacious, and spotlessly clean.

The hotel itself is in a great position (being above the Mid Valley Mall which has excellent options for dining) and close to my office at the Menara TM, but some of the appointments in the common areas are showing signs of age e.g hallway carpeting on my floor.

The executive lounge on the 29th floor gave panoramic views of KL city and offered a good degree of service for breakfast and evening drinks. The food on offer at the time of evening drinks was to say, at best average and unappetising.

Room pricing was very competitive in comparison to where I normally stay (Hilton KL) so there are a number of things to recommend The Gardens. Especially price and convenience.

I however prefer the Hilton and will continue to stay there.

Room Tip: Executive Floor.
  • Stayed: April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank baliliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded April 13, 2012

Dear Reviewer, Thank you for taking the time to comment on Trip Advisor site and we appreciate your constructive feedback. We will look into your comments and use them to further improve our services and facilities. If there is a chance for us to welcome you back, we look forward to the opportunity of serving you better. Once again, thank you for writing in to Trip Advisor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2012

the hotel is strategically located although not exactly in the city center.but it's joint with 2 big malls and 2 office towers.food,supermarket,clothes,shoes,even massage place is within walking distance.
not exactly new so the carpet at corridor starts to be a bit dull.but the amenities and free wifi offset that.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank scorpiotale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded April 13, 2012

Dear Reviewer, Thank you for writing in to Trip Advisor and we are pleased that you enjoyed your recent experience at The Gardens Hotel & Residences. Your comment is noted and we look forward to having you stay with us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2012

I stayed one night in the 2 bedrooms apartment and it was fantastic. Nice view at the swimming pool. Here are some photos. http://vilylim.blogspot.com/2012/03/gardens-residences-kl-review.html
But I requested bottled water but get no response until I checked out. But thats alright.
Will definitely return to the hotel if I m travelling with the family .

  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vily96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded April 5, 2012

Dear Reviewer, Thank you for writing in to Trip Advsior site. We are glad that you had a delightful overall stay. We note your feedback regarding the bottled water and we regret the incident. We look forward to welcoming you back at The Gardens Hotel & Residences the next time you are in Kuala Lumpur.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2012

I stayed 21 days this time in the Residence.
Likes (very much):
- Location (few steps to cinema, mall and restaurants paradise).
- Service: I forgot one time one invoice, and they immediately replied to my emails and resolved the matter. One time I had forgotten some clothes in the hotel, and they were also very prompt in replying.
- Even the small deluxe apartment is large enough, with a balcony, kitchen well equipped, fan on the ceiling, good bathroom.
- Price: book on their website, I got about MYR 460 per room tax and service included.
- Self-service laundry machine.
- Discount on parking (flat MYR 5 fee).
- Warm swimming pool, excellent gymn.
- Good and free Wifi.
Dislikes (a bit):
- TV channels are very limited. OK, you get the BBC and CNN and ESPN, but no other English channel. I think that as Residences are for long stay, the hotel should provide Astro Discovery package (Discovery, NatGeo, History...). Of course, be a Westerner, I also have compassion for Asians who visit our countries and must live with only one Chinese channel in our hotels (if they are lucky).
- MidValley is quite congested, so getting out of the parking is a challenge as well as finding back a parking slot if you come back during daytime..

Room Tip: Room away from noisy discotheque.
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JeanLouisV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded March 23, 2012

Dear Reviewer,
Thank you for your sharing your recent experience at The Gardens Hotel & Residences and we are pleased to learn that you had an enjoyable stay. We are glad that the Hotel associates provided you with prompt service and did not fail to exceed your expectations. We note your comment regarding the television channels and will look into the matter. Admittedly Mid Valley City is a preferred destination for both locals and foreigners and this unfortunately makes the carpark quite popular /busy than one would like. The noise level from the clubs are very much under control now but thank you for mentioning it. The Hotel will continue to monitor the situation. Thank you for writing in to Trip Advisor site and we hope to see you soon when your travels bring you to the vibrant city of Kuala Lumpur.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2012

The hotel is well kept and the rooms are reasonably sized (could fit an extra bed in their deluxe room) and comfortable. The best thing about this hotel is the in-room, complimentary hi-speed WiFi. It was also conveniently located and had a direct link to the next-door shopping mall, The Gardens and Mid Valley MegaMall. The service was good and responsive.
Tip: The hotel does not have its own parking and shares with the mall so if you're driving, park at Zone B (the entrance may not be so easy to find as they have many car park entrances and zones).

Room Tip: Go for the higher floors to get a good view of the city skyline
  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lhhowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Communications Manager at The Gardens Hotel & Residences, responded to this reviewResponded March 13, 2012

Dear Reviewer
Thank you for writing in to Trip Advisor and we are pleased to know that your stay at The Gardens Hotel & Residences was totally fulfilling. We sincerely appreciate your kind comments and we look forward to welcoming you and your guests the next time you visit Kuala Lumpur.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews