We booked this hotel through the IHG website, clearly indicating that we have 3 persons and reserved a room with twin beds and an extra sofa bed. Upon arrival, we were told that we had to pay for the extra bed. The front counter staff insisted that they were not informed of the extra person despite me showing them a printout of my online reservation. I ended up having an argument with the staff and also the manager. It didn't help that I don't speak much Japanese and they don't speak much English. After about half an hour, they relented. We didn't have to pay extra but we were told that it would take 30-60 minutes to convert the sofa bed into a pullout bed.
We stayed on the 3rd floor and even though it was a non-smoking floor, the entire floor reeked of smoke. The carpet was stained and dirty from the lift lobby, along the corridors and to the room. The state of the room was poor and definitely needs an upgrade.
As we had 2 rooms - one with an extra bed and one without - the other room was located on the higher floor and the entire floor was refurbished and the room was excellent. We later found out that the higher floors had the renovated deluxe rooms.
While this hotel was at Glover Hill and convenient, we would definitely not come back again because of our bad experience.
(See my other review on Hilton Fukuoka. It appeared that website booking is not properly reflected in the systems of the hotels in Japan. We had the same issue of being asked to pay for an extra bed but the Hilton staff handled the situation a lot better)
- Official Description (provided by the hotel):
- Located on a mountainside in Nagasaki-Minamiyamate, the southern part of Nagasaki City, ANA Hotel Nagasaki adds to the areas cosmopolitan feel. Providing guests with unwavering first class hospitality and refined services, the hotel is a popular choice amongst travelers to the city. A beautiful view of the harbor and surrounding township greets guests from each of the 217 rooms. Elegantly furnished and comfortably spacious, the guest rooms are a great getaway for the busy traveler to chase away fatigue and refresh them for the day ahead. Savor classic French cuisine in a perfect setting of gentle breezes and fading sunsets at the western restaurant Pavac. Delight in a unique fusion of Chinese and Japanese tastes at the Sino-Japanese Junkei where fresh produce makes for quality fare. Whatever your preference, each restaurant will entice and satisfy your every gastronomical craving. Banquet rooms of varying sizes are available in both Western and Japanese styles to cater to any event from formal gatherings to casual parties. Meals can also be catered for according to purpose and budget. This combined with top class service will ensure a memorable function for both host and guests alike. The ANA Hotel Nagasaki Gloverhill is a 70 minute bus ride from the Nagasaki Airport or a 7 minute drive by car from the JR Nagasaki Station. ... more less
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- Also Known As:
- Ana Hotel Nagasaki