I really like this hotel. The main thing that strikes me is that their excellent and sincere hospitality that you can find across the hotel staff. They are very attentive, helpful and always offer you help, even for small things like offering you to take your family picture without being asked. They are very warm, nice and you can feel sincerity in their greetings, which I barely find in many other hotels, even compare to Five-stars world class chain hotels. This makes me feel accepted and feels like at home.
The hotel has new design and very clean with a comfortable room.
Again, you will see this hotel is prepared with thoughts and concern with family. For example, in their bathroom, they have short-staircase for small kids to reach the washbasin, provides colorful glasses and colorful tooth brushes which attractive for kids, provides face soap in addition to standard body soap and shampoo, etc.
The location is very strategic as it sits across Universal Studio Osaka and across Japan Rail Station and Universal Citywalk, where you can find many good restaurants, convenient store, Starbucks. So it makes your life easy.