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kisetsu
Singapore

My Two Thumbs Up!

5.0 of 5 bubblesReviewed Jan 27, 2013
This hotel live up to all the excellent reviews given. It really makes us feel like a home away from home. The best place to stay if you are going to visit Universal Studio theme park.

The hotel is situated near Universal City train station and opposite USJ park. Coming out from the train station, the hotel might not be visible if you exit toward Universal City Walk. However, it is only a short walk across the road. Upon exiting the subway, turn left along Starbucks cafe and head toward a cross junction, the hotel reveals it majestic view.

Friendly reception staff and check-in was a breeze. The lobby is full of props that give opportunities for photo-taking. There is also a small convenient store to buy daily necessities. Upon checking the cafe menu, price for their breakfast is also quite reasonable. The ambience in the ground floor already kicks in the mood for a good stay.

We stayed for 4 nights in Jan 2013, winter time. Though it is a non-peak season, the hotel still have quite a numbers of guests. We requested for a high floor non-smoking room and the hotel acceded to our request. We got a 10th floor double-bed room overlooking USJ. We were amazed at the room size because it was really spacious for just a standard double room. The room has a separate bath area, toilet and basin area. The loo surprised us because it is automatic. Every toiletries was thought for and thus I don't even have to use our own. The bed area was wide that a sofa and coffee table can be included in. Bed was comfy and the pillows they gave were a little different from normal pillows. Eventhough we are facing the theme park, the room was really sound-proof from the noise. Wifi available in the room and was fast. Safe box available as well. Housekeeping was meticulous and everyday, we came back to a very clean room.

I really wish I have more reasons to come back to this hotel because we really enjoyed our stay in Universal Port Hotel. The room is unlike any Japan hotel rooms that I stayed before (spacious, sophisticated, modern, interesting etc..) and definitely the best among all the USJ official hotel. This hotel has officially become the best hotel among all my travel stays in Japan. Worth every cent we paid for. Alright, enough of my raves.
Date of stay: January 2013
Room Tip: Option to choose room facing the harbour or USJ. Request in advance.
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed January 19, 2013

Recently had a wonderful stay at the hotel...unfortunately it was only for one night. From the check in...with the beautiful fish tank behind reception...to check out ...you could not fault the service. We went to universal studios and were so lucky the longest wait was 15 minutes for rides....admittedly it is winter... Some rides we actually walked straight onto. The hotel was immaculately clean and all very new and modern. Close to the train station...with excellent connections to Osaka and the airport. Will definitely stay here again

Date of stay: January 2013
Trip type: Traveled with family
2  Thank Annette B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 30, 2012

Hotel with good facility and good location. Very near to Universal Studios Osaka .around 15min to Kaiyukan Aquarium by boat( Captain Line).Free Wifi available inside the room. Breakfast nice but need to q , too many people. Susjest go early.

Date of stay: November 2012
    • Value
    • Location
    • Rooms
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2  Thank Wadeyaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 9, 2012

I stayed there between 6 to 8 Dec 2012 as it was only 3 minutes walk from Universal Studio, Japan. We chose the hotel because of its close proximity to Universal Studio and the good reviews on Tripadvisor.
We reached the hotel at about 12pm and were told that our room would not be ready until 3pm. We then decided to check out Osaka city and returned later in the evening.
When we returned at about 7.30pm that evening, we were given the keys to our room and were told that our luggage have already been sent to the room. We were pleasantly surprised by the size of the room - big by Japanese hotel room standard and impeccably clean!
The toiletries include hairband, hair brush and body towels - all neatly packed. We were also given 2 sachets of bubble bath soap. However, when my friend called housekeeping to ask for another sachet, it didn't come. That was the only complain I have of this hotel.
Check-out of the hotel was fast and the staff was friendly throughout our stay. I would love to stay at this hotel again!

Date of stay: December 2012
  • Trip type: Traveled with friends
    • Value
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    • Sleep Quality
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4  Thank hmanshor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 23, 2012

this hotel is huge compared to few others around the same location. The location is super, just cross a small street to reach USJ, or to the JR station. it's not as close as the other 2 hotels, but i like this hotel better, it's quite new and very clean.The room is really nice and big (25 sq mt the one i stayed in) although i didn't have much time to enjoy the room as i was too busy spending time at USJ and exploring Osaka downtown. i got a room with very nice view, facing the roller coaster ride in USJ.The bathroom is big and its amenities are super!

for a visit to USJ, i think this is the best hotel to stay at
with no doubt, i'll choose this hotel again if i'd go to USJ again

Date of stay: October 2012
  • Trip type: Traveled solo
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8  Thank M311ON
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 17, 2012

Booked the room after comparing with the others in the area with the helpful
Tripadvisor reviews. Afterwards, have slight hesitation as it seems a bit out of the way from the other hotel and with no connecting bridge to The Studios judging from what we have seen on the google map, but don't let it scare you, it will only take you 5 mins to get to The Studios entrance. Just cross the road, up a flight of steps (there is an escalator if you use a stroller).

My kids (including myself) simply love the jellyfish at the lift lobby on the room floor. We spent a long time discussing whether they genuine! Room are clean, spacious with good layout. Services are on par with the hotel star rating. Many food choices in the square/mall complex just a few minutes walk away (there is this upslope path between the station and the hotel next to it, user friendly for stroller user).

I would use this hotel as a base for exploring the Umeda area in Osaka even if I won't do The Studios again. Although train is less frequent (9-13 mins interval), it's relatively straightforward (required one change but with an escalator at Nishikujo) and will take you to JR Osaka station (umeda) in less than 15 mins. Nothing to beat this if you want good value for money and are traveling with young children.

Date of stay: October 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Cwf4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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