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Reviews (395)
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Reviewed January 11, 2013

This is not a hotel. It is a a self service apartment, a bit like an urban camping site, you need to exchange towels and fetch toilet paper rolls at the reception yourself and hoover your room every now and then if you stay for longer than just a couple of nights. Lots of space for money paid compared to usual hotel, located in a quiet area somewhat between Umeda and Namba. Room has a kitchenette where you can prepare your breakfast.
Our room was newly refurbished and the only thing we missed was more hooks for clothes hangers. Bathroom cubicle was somewhat dated, but served its purpose well enough. Hot water dashboard can be an issue for those who can not read Japanese (it keeps turning to low temperatures after a while), check with reception during opening hours as there are people who speak very good English and should be able to explain how to make it work properly. In terms of comfort for yen paid it is a good value.

  • Stayed: January 2013, traveled as a couple
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2  Thank PINELights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wm-otemae, Front Office Manager at HOTEL MYSTAYS Otemae, responded to this reviewResponded February 16, 2013

Thank you very much for staying with us. We are sorry for the trouble about hot water system. Our explanation was not enough for non-Japanese guests. Thank you very much for your advice. Yes, our hotel is more like self-service apartment, and we offer big discount for guests who would stay with weekly contract or monthly contract. This is one of big differences from the other hotels in Osaka. If you need to have more hangers or so, extras are available at reception. Thank you again for your stay and feedback. Wish we can see you again if you have another chance to come back to Osaka.

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Reviewed January 3, 2013

It's relatively near to the subway and walking distance to Osaka castle. Some cheap and good restaurants nearby, and handful opens till late. A minimart is located just across the road. Washing and dry cleaning is DIY. The machines are located at level 1. Just insert the money and do your own laundry. Rooms are acceptable. No wifi in the room. Internet service is payable at the lobby. Room is spacious. Cooking facilities are also available.

The staffs might knock off early. Hence, if you are checking in late, without informing them, you might not be able to get your room.

  • Stayed: October 2012, traveled with family
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Thank unizkhong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wm-otemae, Front Office Manager at HOTEL MYSTAYS Otemae, responded to this reviewResponded February 16, 2013

Thank you very much for your stay. I'm afraid, but we made you misunderstood about checking in. We have business hour for reception (it was 8am-8pm before now 8am to 10pm), but as long as guests have reservation, definitely we keep rooms for them. Even if they would arrive late without notice our nights stuff will take care of them. And about WIFI, now WIFI router is available, so it's possible to connect Wi-Fi in rooms.
We will try to meet guests’ needs. Thank you very much for your feedback and time.

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Reviewed December 21, 2012

We have stayed in Otemae for 7 nights. The hotel is conveniently located and easily accessible to shopping areas. There many good restaurants and eatery near the hotel with reasonable pricing and quality food. The only setback is the attitude of the front desk staff. Out of 3 staffs, only one is polite and helpful. The lady staff and one more senior staff were rude with bad attitude. Overall stay was good but was disappointed with that two unhelpful staffs.

  • Stayed: December 2012, traveled with family
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Thank Bernlim70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wm-otemae, フロント オフィス マネージャー at HOTEL MYSTAYS Otemae, responded to this reviewResponded March 8, 2013

Thank you very much for your stay. We are glad to know you enjoyed your stay in Osaka. However, I'm really sorry for the bad attitude. It's shame that you felt bad at the end of your stay. I apologize for it. Thank you very much for your time and feedback.

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Reviewed December 17, 2012

Came over from Tokyo and checked into this accommodation in the afternoon. Rooms are generally specious, and adequate for short stay. We are not fussy people so the standard is acceptable to us as we are out most of the time, just wanting to get a good night sleep when back to accommodation. The rooms are generally clean. Train station is nearby but remember to get out by EXIT 4 or else it will be a long walk from other exits. There are fast food outlets nearby this accommodation - such as McDonalds, Bento set take-away shop and Yoshinoya-alike shop (24x7) conveniently located nearby which why we loved this location. The only setback is the difference in service standards. Lack the touch of a typical Japanese sense of warm hospitality. Not sure whether is it because the reception staff are stereotyping all foreigners staying in this lodging? Surprisingly, my friends also sense the same when I raised my observation with them. They noted the reception staff tends to be arrogant towards foreigners. The reception is operational between 8 am and 8 pm and all things require self-service, including disposal of rubbish, wash your own laundry and exchange of towels. I need to leave before 8 am one morning and knocked at the counter at about 0750 hrs, after peeping through the gaps that someone was inside there. This guy came out and reluctantly changed towel for me. I felt so threatened when he said "You better watch out, changing of towel is after 8 am..." sigh.... not sure will the receptionist sings this song "Hotel California" when I check in this accommodation next round?

  • Stayed: December 2012, traveled with friends
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Thank Jaspeaker_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

Stayed here for five nights. Near subway and good food. Walking distance to Osaka Castle. Facilities for cooking. Excellent choice for family stay. Small living room for family time. Able to check in early. Thumbs up for everything.

  • Stayed: November 2012, traveled with family
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2  Thank bht2981cheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wm-otemae, フロント オフィス マネージャー at HOTEL MYSTAYS Otemae, responded to this reviewResponded December 9, 2012

Thank you very much for staying with us. I'm glad to hear that you like our hotel's facilities. As you mentioned, usually check in time is 16pm, however, if the room has cleaned up when you arrive here you can check in straight away. Even the room has not be ready by the time, we can keep your luggage at back of reception, so you can explode Osaka city once you come to us.
If you could have another chance to come back to Osaka, please visit us again.

Thank you again for your stay.

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