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“Good service and comfortable to stay”

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Kintetsu Universal City
Ranked #50 of 316 Hotels / Ryokan in Osaka
Skipton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good service and comfortable to stay”
Reviewed January 9, 2013

My friend and I very enjoyed our stay here. All hotel staffs were so friendly, helpful. The service was high standard and you can find everything you need there. Our room was spacious, clean and has an amazing view. The location was great. The last thing was perfect was the reasonable room rate. Good choice in Osaka!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Nagoya, Japan
Level 6 Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed January 6, 2013

We booked this hotel because of its proximity to USJ. It is the closest to the park. We drove, so parking was necessary but not cheap at 2,000yen/day.
Our room came with a 10% discount card which was useful in the park. We also had the breakfast, which was a buffet. It was actually very good because of the large variety of Japanese and Western selection. We filled up!
The hotel was busy because we stayed on a Saturday night. The check-in staff were all very good, and they delivered our luggage to our room. The speed of check-in was good.
I'm not sure if they have wi-fi because my own phone is Japanese. If you need wi-fi, please check with the hotel.
The room was a decent size, fitting four beds. The bathroom was clean, but typically small by Western standards. The room was a little tired looking, but clean. My only complaint was that the beds were more to Japanese taste; extremely firm! It was one step up from sleeping on the carpeted floor. The pillow was very small, again more to Japanese custom, so if you need a larger pillow, you should request a second pillow or bring your own. I didn't have a good night sleep because I found the bed to be too firm. If you need a softer bed, there is another hotel next to this one (called Kaihan), so it may be worth contacting them about their beds.
It was a good stay, but because of the firm bed, we'll try the other hotel next time. Otherwise, I'd stay here again.

Room Tip: Very firm beds, so if you want a soft bed, don't stay here.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank steven_nagoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 15, 2011

Booked a corner room on higher floor and got a good view of the Universal Studios amusement park which is literally a 2min walk away so location and view was good. Room itself was dated and tired looking and stank of cigarettes. Hotel staff promptly came armed with an air freshener which didn't make much difference. Ok for 1-2 night stay purely for visiting the amusement park next door but don't bother paying a premium for it

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nowonmai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nagoya, Japan
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 5, 2011

Very very satisfied with this hotel, especially since I got a really good deal for a package of one night plus the Universal Studio Japan 1-day pass. It's very close to both Universal City station and Universal Studio Japan.

The room is totally clean. Lots of space, sofa, table, etc. I can see Universal Studio Japan from the window of my room (I could even see dots of Woody Woodpecker and Winny taking photos behind the entrance gate).

The bathroom is also wide. There's the Woody Woodpecker handsoap.

I also received several small amenities relating to Universal Studio, such as a small plastic bag of Woody Woodpecker. Free cute stuff is always a good thing.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
Thank muuuuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
2 reviews
Reviewed October 30, 2009

Stayed with our 4 & 6 year olds. Found hotel easily as the train is painted with Spiderman all over it! English speaking travellers can identify it easily. Dining room has a dinasour skeleton in it, lift lobby has jelly fish. Inspiring! Room bigger than expected for Japan, comfortable for 4. Beds small for big caucasians, we had 2 double beds for the 4 of us and adults felt quite squashed. Easy access back into Osaka and to Pokemon Centre...Breakfast was great value, staff very used to children due to Universal Studios over the road.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacquelineAnneHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 14, 2008

Hotel is conveniently located opposite Osaka Universal Studio and accessible to shopping mall and food centre.

Room is of reasonable size, neat and clean. I was assigned the 16th floor and my room includes a bathtub. The bathroom does have a number of amenties eg toothbrush, toothpaste, washing hair soap, body shampoo, plastic combs, plastic shaver, bathroom slippers.

The outside view from the hotel is not that fantastic but I can see Osaka Universal Studio. I only find the waiting time for the lift to come down or up is quite slow but no idea why ;) Overall is great. Easy access to visit the Osaka Universal Studio and there is a JR station on the left hand side of the Kintetsu Universal hotel (within walking distance). The night time is packed with peope near to the shopping mall.

I had my breakfast at the hotel Japanese restaurant food (buffet style). The food spread is good and especially the Spring Half-boiled egg - Tamago (egg in Japanese) is very fresh and nice.

If you love to collect Hard Rock Cafe items, its just 2 shops away from the hotel lobby. A convenient stall which sells drinks, titbits, stationeries and more. The shopping mall is located on the left hand side of the main hotel lobby. There are many restaurants and clothing shop too. Diagonally to the hotel is also another shop that sell clothing.

Hope this helps..
Ling
dew168

  • Liked — Conveniently located near to JR station and also near to Osaka Universal Studio
  • Disliked — Nothing in particular
  • Stayed April 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank dew168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed June 23, 2007

Hotel Kintetsu Universal City is the closest hotel to Universal Studios Japan (USJ). The hotel was 5 minutes walk from the Universal City JR train station, right in the midst of the Universal City "downtown area" and well connected on 3 floors to the Universal City mall. We booked a family room, which came with 2 queen beds and had a great view over USJ, which is another 5 mins stroll away from the hotel.

The hotel is clean and well furnished. Both the hotel restaurants had staff who spoke English competently. Food is a bit pricey, but of good quality.

We especially liked the hotel amenities -- small yukata robes for our toddlers (absolutely cute, or 'kawaii' as they say in Japanese), with small toothbrushes too.

You can buy USJ tickets in the hotel lobby, which saves you the queues at the gate.

  • Liked — Location -- closest to Universal Studios Japan!
  • Disliked — Limited number of non-smoking rooms. Thankfully the smoking room we stayed in did not reek of tobacco.
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank cchanmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kintetsu Universal City

Property: Kintetsu Universal City
Address: 6-2-68 Shimaya Konohana-Ku, Osaka 554-0024, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
Ranked #50 of 316 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kintetsu Universal City 3.5*
Number of rooms: 456
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Also Known As:
Kintetsu Universal City Osaka
Kintetsu Universal City Hotel Osaka

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