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“nice hospitality”

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Sheraton Miyako Hotel Osaka
Ranked #42 of 342 Hotels / Ryokan in Osaka
Reviewed June 18, 2013

the hotel is very old, but the facility still running well. all the staff have a very great hospitality level, even they cant speak english very well.
the hotel itself located just beside the MRT station

room quite big for Japan standard

  • Stayed: June 2013, traveled on business
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Thank kakek_ganas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded July 10, 2013

We thank you very much for your recent stay and taking your time to post your review.
Thank you for writing about the blessed location of our hotel. It is one of the valued points of staying our hotel.
It is true that building gets old by years, but we will continue refurbishment of each facility and try our best on our service to be always attentive and exceed our customer's expectation beyond language barrier.
We look forward to welcoming you back to Sheraton Miyako Hotel Osaka for your next Osaka vacation.

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410 - 416 of 1,420 reviews

Reviewed June 15, 2013

This is our 3rd visit over a 5 years period & we continued to find Sheraton Miyako Osaka located at Uehommachi train & subway truly a convenient place to stay in enjoying 0saka, easy connections to shopping, sightseeing & host of eateries. The station underneath the Hotel gives you direct access to Nara & Kyoto - 2 must-see UNESCO heritage listed places. If you pushed for time and have to choose, I will recommend Nara over Kyoto as the latter is harder to move around with major sights spread war the city which takes more time & cost. Nara apparently the oldest city in Japan is all within walking distance to see in a day. You will be fascinated by the rich heritage & the deers around the park-just watch out not to snack near them as they want a part of your nibbles!

This hotel is one direct stop from Kansai International airport at¥1500 per person or ¥'2700 with a 14 days return ticket-the bus literally stops at the main entrance of Sheraton. Whilst the building is old, it is well maintained & clean and the staff are genuinely attentive, friendly & helpful with most speaking passable English. Rooms have refurbished recently so there is a new feel of an old shell.

I have no hesitation returning to Sheraton nor recommend anyone to use it, beware the weekend there is often busier-hence higher rates.

  • Stayed: June 2013
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1  Thank RoamingHorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded June 18, 2013

Thank you very much for choosing Sheraton Miyako Hotel Osaka again and staying with us every time.
It is a real pleasure to hear from you and learn about your experience with us, and receiving such a high praise from you about our service, rooms, and location.
As you know, our hotel is located next to Train Station, and has very easy access to many places such as Namba, central Osaka, Nara, and Kyoto.
It is also very convenient coming from Kansai International airport by taking a limousine bus.
Our concierge team is always here for you to assist with hotel facilities and sightseeing information.
We hope you will have chance to visit Osaka and welcoming you back to our hotel again very near future.

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Reviewed May 31, 2013 via mobile

There is direct bus frOm airport and it is just upstairs of one rail station. But, you have to walk a long way to the train platform. Near the hotel there is a department store which you can shopping there. Take 30mins to Umeda by rail, 20 minutes to shinsaibashi. I stayed in double room with comfortable and large bed. The room is clean and room size is fine. The front desk staff provide efficient service.

  • Stayed: May 2013
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Thank Lkyuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded June 16, 2013

Thank you very much for staying at Sheraton Miyako Hotel and your feedback.
We are very pleased that your stay with us was enjoyable.
We will ensure that your kind words will be passed along to the front desk clerks.
We look forward to welcoming you back in the near future.

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Reviewed May 30, 2013

We travel as a couple, since it was cheaper to stay at twin room. We decided to book twin room with 2 single beds. The beds are old i can see some stain on the bed base, and not as i expected, the bed is to hard to sleep, i dont have comfortable rest, woke up every hour, and in the morning if i want to got up from bed, its hurting. then i swap to other bed next night with my partner a bit better, than my partner feel the pain till now. All the room have the same style and kind of bed, so no point change a room, we stayed 6 nights at Osaka, since its cheaper to stay here than other hotel.

The bathroom is very outdated, our Toilet the electronic button does not function sometime the auto spray and bidet work, some time its not working, so no point calling the service, its just back function without you knowing it. also the toilet seat has no heated seat.

During our stay this hotel has a lot of tourist visitor groups. every night i went back around 7 - 9pm always i saw 2-3 tourist big buses, the big group stayed at this hotel, So the problem is we have to queue up couple of minutes to get ourself to elevator. Good things there are 4 elevator and quite quick.
One of the group are Toyota Malaysia, Chinese Tour, and Singapore Airline Flight Crew, and some other group.

The swimming pool is not free you have to pay for this facility, this is the first time hotel charge guess for use facility as far as i know. cost around $35, better pay for massage services.

The location is not in central, the main area is 2 station away which Namba, cost about $10 taxi ride. there are 2 subway station next to hotel, but JR train station is about 12 minutes walk which is Tsuruhashi station.

Bus to Kansai airport leaving hotel every 30 minutes cost 1500 yen per person. good stuff, better than catching train or taxi. took about one hour trip.

  • Stayed: May 2013, traveled as a couple
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1  Thank RnWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded June 16, 2013

Thank you very much for taking your time to share your stay experience with us.
It is truly unfortunate, and we are sincerely regretful that our guest room facilities could not provide you a comfortable night, especially the bed.
We wish we could have provided alternative room and service for you to get rid of your discomfort.

We are sorry for that our health club service is not provided with free of charge.
The health club was established originally for the club member and we offer discounted rates to the stay guests.
Even with the charge we hope our guests could enjoy their refreshing moments at the pool and gym.

Thank you very much for referring to the good access from / to the airport.
As you mentioned in your comment, by welcoming various guests and groups from all over the world we will continue our improvements on our service and live up to the guests’ expectations.

Again thank you very much for sharing your experience and for your valuable comment.
We sincerely hope that we have the opportunity to welcome you back!

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Reviewed May 24, 2013 via mobile

The hotel is quite spacious though is a bit dated but really well maintained. Very comfortable bed and clean room. Just beside metro line station , 2 stops from Namba station which is the gateway to famous Dotonburi area and shinsaibashi shopping area .
Shall try the okonomiyaki and toriyaki in Osaka.

  • Stayed: May 2013
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Thank SgnExp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded May 28, 2013

Thank you very much for choosing Sheraton Miyako Hotel Osaka and staying with us.
It is a real pleasure to receiving such a high praise from you about our service, and rooms.
Our hotel is located next to Train Station, and has very easy access to Namba to enjoy famous
Dotonbori are as you mentioned, and we hope you really enjoyed food, and shopping there.
We sincerely hope to have another opportunity to welcome you back.

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Reviewed May 19, 2013 via mobile

Good location. 5 mins walk to subway. Breakfast offer variety and wide range of choices. Free Internet in room and lobby. Anything we need more? Staffs smile yes they do offer it too.... rooms are wider than you may expected for the rooms in japanese hotel. Hotel is a bit old but make some renovation I assumed...

  • Stayed: May 2013
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Thank HeinThant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded May 28, 2013

Thank you very much for staying with us at Sheraton Miyako Hotel Osaka.
We are very happy you enjoyed your stay and appreciate your feedback about our rooms, and breakfast.
It is a pleasure to hear from you and learn about your experience with us.
We hope you will have chance to visit Osaka and come back to our hotel again very near future.

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Reviewed May 11, 2013 via mobile

Large, clean and friendly service from staff.

Looks very luxurious on the outside although a shame that the rooms are a bit dated..

Service was great and staff were very helpful.

Having a bus take you from the airport to the door for 1500yen was fantastic after a long flight.

Overall a great hotel to stay when arriving in Osaka. Clean and tidy with all the extras you would like even a larger room than normal.

  • Stayed: May 2013
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Thank Grugly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded May 12, 2013

Thank you very much for staying with us at Sheraton Miyako Hotel Osaka.
It is a real pleasure to receiving such a high praise from you about our service, and staff.
Airport limousine bus from KIX will stop in front of our Hotel entrance, and it is one of big advantage to stay here for many guests coming by plane.
Thank you very much for taking the time to share your opinion with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miyako Hotel Osaka

Address: 6-1-55 Uehonmachi, Tennoji-ku, Osaka 543-0001, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Osaka
Price Range: $88 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Miyako Hotel Osaka 3.5*
Number of rooms: 579
Reservation Options:
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Also Known As:
Sheraton Osaka
Osaka Sheraton

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