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“Very Nice Hotel, Centrally Located in Osaka!”
Review of Hilton Osaka

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Hilton Osaka
Ranked #19 of 339 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed March 14, 2013

I recently stayed four nights at the Hilton Osaka for business. The hotel is very close to Osaka Station for ease of day-trips in and out of Osaka and near several large shopping centers and great restaurants. Rooms were large and comfortable with decent amenities. As a Gold Hilton HHonors member, I was upgraded to the Executive Floor, which was very pleasant. The executive lounge had a nice selection of drinks and snacks throughout the day.

I had the buffet breakfast daily which had a good variety of Western and Japanese cuisine. I ate at the Japanese restaurant one evening, which had great tempura. They also have a Chinese restaurant on-site, which I would have tried, however, it serves shark fin soup, which I find very offensive. I was surprised that a Hilton hotel would serve a so-called "delicacy" that has had such an adverse effect on the marine ecosystem.

  • Stayed: March 2013, traveled on business
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Thank I1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded March 18, 2013

Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station,
with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Your comments relating to shark fin soup is valuable and taken up for future reference.
I thank you anew and we look forward to welcoming you back on your future travels to Osaka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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930 - 936 of 2,073 reviews

Reviewed March 10, 2013

- Good location with easy access to the underground and shopping centres, restaurants
- Staff are generally friendly and helpful, except for the front desk staff which I think have room for improvement. I will come back to this later
- The room is not big but I heard that for Japanese hotel standards, this was really decent enough

OK, now the not so good part. We arrived earlier than the hotel check in time, about 2.5 hours. When we approached the front desk, a guy just simply turned us away by telling us that we were too early. He didn't even bother offering to keep our big luggages for us! That is an unusual experience from all my years of travellings.

Realising the guy was a bit helpfulness, I came back a bit later trying to check in with a lady and this time, straight away she put us in a room no problem despite the fact it was still nearly two hours too early...Thumbs down to the previous check in staff.

  • Stayed: April 2012, traveled as a couple
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Thank QQ-LITTLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded March 11, 2013

Thank you for sharing your experience at Hilton Osaka.
I am disappointed to hear of your experience regarding your check in experience and offer my apologies.
We will use this feedback wisely to improve and hope that you will provide us with another opportunity to welcome you, when your travels bring you anew to Hilton Osaka.

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Reviewed March 8, 2013

The services are good as normal hilton. They have a good day/night view, with good hilton plaza department stores and other shops around. Modern rooms with crabtree & evelyn stuffs just like USA hiltons.

However, they broke one of my luggage and sometimes doesn't know much about local travel information that might waste your time. Suggested that investigate yourself and go to information desk for each individual things you need. For example, ask bus information center if it's bus related, and ask JR information center if it is JR related. They don't know much about each others just like this Hilton

Overall, good stay with comfortable beds, good breakfast, and nice services. Just need to improve detailed things a little bit.

  • Stayed: March 2013, traveled as a couple
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1  Thank PhotoTrekkerWalomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this reviewResponded March 11, 2013

Thank you for having availed your time to provide your constructive feedback .
I am happy to learn that you enjoyed your recent stay and enjoyed the comfortable bed and our breakfast.
Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. Your comment on our knowledge of concierge team has been noted and ongoing training is being conducted.
We value your feedback, which will assist us improving the need of our guests.
Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not made in vain.

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Reviewed March 1, 2013

Really great experience. I had a room on 14th floor. The view is great. The room was quite big. Room very big, and I've slept very well. Room service really on a very high level. The only small thing missing was toilet paper

  • Stayed: February 2013, traveled on business
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Thank Just_a_guy_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded March 4, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic city views.
Our Sky lounge Windows on the World offers a price competitive lunch buffet, Happy hour at sunset -50% from 5:30 PM till 19:00 PM and extended multi course menu choices, all looking out over west Osaka, Kobe and beyond.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.

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Reviewed February 25, 2013

This hotel is in a great location for shops and the train station, good service and restuarant within the hotel.

Spa also very good, really nothing extra to add, staff really went out of their way to help

  • Stayed: February 2013, traveled on business
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Thank Pheephox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this reviewResponded March 4, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic city views.
Our Sky lounge Windows on the World offers a price competitive lunch buffet, Happy hour at sunset -50% from 5:30 PM till 19:00 PM and extended multi course menu choices, all looking out over west Osaka, Kobe and beyond.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Great Stay in Hilton Osaka. Friendly and helpful staff. Great location. Highly recommended.
Room was cosy, staff very attentive. Gym was well equipped, pool was a bit small but adequate.

overall a great experience.

  • Stayed: February 2013, traveled on business
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1  Thank tancollin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this reviewResponded February 25, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Really friendly and helpful staff and as noted in other reports the location is super central. Too bad then that the rooms are so dated (although clean) and must be from a 1970's fit out. Charging, and it was not so cheap either, also for in-room wi fi is completely out of line with international standards and should be stopped.

  • Stayed: January 2013, traveled on business
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3  Thank kemback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this reviewResponded February 4, 2013

Thank you for having availed your time to provide your constructive feedback .
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
Your comments relating to the rooms and Internet use are valuable and allowing us to further improve our services and guest experiences.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Osaka

Address: 1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Osaka
#7 Spa Hotel in Osaka
#13 Family Hotel in Osaka
#14 Luxury Hotel in Osaka
#19 Romantic Hotel in Osaka
Price Range: $206 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Osaka 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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Also Known As:
Hilton Osaka Hotel Osaka
Hilton International Osaka
Osaka Hilton International

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