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“Domo Arigato!” 4 of 5 stars
Review of ANA Crowne Plaza Osaka

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ANA Crowne Plaza Osaka
Ranked #32 of 276 Hotels / Ryokan in Osaka
Metro Manila, Philippines
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Domo Arigato!”
4 of 5 stars Reviewed July 22, 2014

We stayed here for 5 nights and we liked it very much. The service was amazing.

TakashimayaThey’re all so polite and helpful. The rooms are clean and the bathrooms are spotless.

It’s just quite expensive. But we expected that because it’s Japan and it’s ANA.

Checking in and out is indeed fast. The staff is all so helpful and attentive.

If you’re into shopping, the location is not perfect but it’s not extremely far from the stations, too.

It’s like couple of blocks away from the train station.

After we checked out, we left our bags and stuff to go to Shinshibashi then we realized we left some stuff at the bathroom so we came back to get them and they looked for them and returned to us.

When we left, the hotel’s shuttle service to the bus station (going to airport) was not available.

What they did was, they got us a taxi and they paid for it! How nice!

Our stay could have been perfect if only there were free bottles of water everyday which is being practiced in other countries. The water (and other drinks) are quite pricey in Japan. But overall, our stay was very good.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Belle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review, July 30, 2014
Dear Belle W,
Thank you very much for staying with us at ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here and the city. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the near future.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,105 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed July 17, 2014

This was the first time I stayed at ANA Crowne Plaza at Osaka. I chose to stay here because of the reputation of Crowne Plaza. The staffs were all very helpful. Check-in process was fast and efficient. The room is big (unusual in Japan) and clean. You don't have to plug in your room key to activate the in-room electricity. The location of the hotel is also superb. It is located on an area called Oebashi. If you are traveling to Osaka with Shinkansen you will get off at Shin-Osaka station. From there take a metro Midosuji Line (Red line) to Yodoyabashi. Take exit number 7. When you reach the street level cross the street to the bridge and walk straight until you meet the second bridge and after the second bridge turn left (you will see the hotel). Lawson (convenient store) is just a mere 3 minutes walk. If you are traveling with big luggage I suggest that instead of taking metro line to Yodoyabashi take a JR from Shin-Osaka to Osaka station (one station away). Exit on Sakurabashi Exit. Cross the street and turn right. From there the hotel provide a free shuttle bus from Osaka station to the hotel. The shuttle runs once every 30 minutes with the departing time to the minute of 15 and 45. The shuttle will take you to the hotel in 15 minutes. The shuttle bus from the hotel to the Osaka station is also runs once every 30 minutes with the departing time to the minute of 00 and 30. Famous area like Shinsaibashi and Dotonburi are also located nearby. You can take the metro from Yodoyabashi station. Take the Midosuji line (red line) to Shinsaibashi station for Shinsaibashi Suji shopping street or Namba station for Dotonburi.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
6 Thank MikieMikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review, July 18, 2014
Dear MikieMikey, thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed your stay and Osaka city. We look forward to welcoming you back to our hotel again in the near future.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed July 16, 2014

Having been there for a few days now I can say that it is good place to stay for different reasons: Service is at the level you can expect in Japan, meaning great, I was even impressed with the quality of english speaking Japanese staff which in my sense is improving more and more over the years. Rooms are perfectly clean, equipement included is fully operational : I stay in a 41 meters, two double beds rooms with a view on the river. The Chinese retsaurant in the hotel is excellent. Buffet breakfast is also excellent. The hotel is situated in the middle of a web of little streets packed with good restaurants going from low to high to costs: I highly recommend Achan (see other review)...Hotel has training room that would need some updating, equipement wise; only two non really working elliptics and two treadmills with a <all japanese> instruction, you have to know this kind of equipement beforehand to make it work properly...also the training room is small...but that would be my only negative comment...The overall experience being great...

Room Tip: Ask for a room overlooking the river. If you want to jog , go besides the river where there is a pro...
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank gillef999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review, July 18, 2014
Dear gillef999, Thank you very much for staying with us. We also appreciate your time to write the comments. Your positive comment will certainly encourage us to continue improving. We are sincerely sorry about your disappointment with the condition of the traning room. We take your valuable feedback seriously and we will review it with the manager concerned for immediate improvement. We sincerely hope business or pleasure will bring you back to Osaka in the near future and look forward to welcoming you again at ANA Crowne Plaza Osaka.
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xiamen, China
Level Contributor
105 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
3 of 5 stars Reviewed July 12, 2014

Only one thing stood out about this hotel. The BEST concierge I have ever met!!!!! Kana Uemura hands down made my short stay in Osaka better then it might have been. I've always had problems navigating Japanese cities, and she mapped out everything for me in an easy to understand way. She even walked with me to the convenience store to help me buy my baseball ticket to see the Hanshin Tigers. The next day she already had directions printed out for me on how to get to the stadium. Her patience, personality and English ability wins her my award for BEST concierge ever!

Too bad the rest of the hotel failed to measure up to her.

1. The worst CP in terms of Platinum status. Upgraded room and free drink. Nothing else. Not even a Thank you.

2. Late night staff's poor English. No one at the front desk at 11pm could answer a question I had about taxis.

3. While the room was clean and spotless, the bed is harder than other Asian CP's and there were NO free movie channels (HBO/Showtime) There was only CNN, ESPN, and 2 other forgettable English Channels.

Location is subjective. It's right next to the "Red Light District". Which in Osaka means dozens and dozens of overpriced bars and Yakatori joints filled with businessmen. No actual restaurants so to speak. Next door was a small sushi bar and convenience store. After 10pm the Madam's came out asking all the men if they wanted a massage. But the area is clean and safe and great for a walk around.

15-20 minutes walk will get you to Osaka station and plenty of malls and restaurants. Just walk out the main door and turn right, then right again, then to the main street right again. You'll also pass an Outback Steakhouse on your left if you need a change of pace.

Now about their shuttle to and from Osaka station. I loved it. Every 30 minutes. HOWVER, if you go to CP's IHG English website it says the best way to get to the CP from Osaka station is by taxi. Elsewhere on the website is says their is a shuttle that serves 1K. That's it! The ONLY way I found out there was a shuttle from Osaka station was a comment left on a TR review by a CP manager that gave the web address for a map from Osaka station to the shuttle. That map is ONLY on the Japanese website.

Finally I had a late flight out and wasn't ready to head to Osaka station to catch my train. All of the lobby's chairs were filled. I went to sit in the lounge and was told I had to leave if I didn't order a drink. REALLY???

Overall I would recommend the management team of this hotel visit the new CP at East Kowloon Hong Kong to see how it's done.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank bpdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review, July 16, 2014
Dear bpdogs, we sincerely apologies for the shortfall in service and language abilities which you have pointed out, we have shared your comments with the department staff and managers concerned for immediate improvement. There are some very good restaurants nearby, a few of which are listed in the Michelin guidebook, we apologise if this was not communicated clearly to you. We will also review our website layout so the link to the map for the shuttle is easier to locate. On a more positive note, it will be our distinct pleasure to share your generous comments about the service provided by Uemura-san, whom we are sure will be most encouraged. We value your comments and hope to be able to welcome you back to hotel again in the near future.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 10, 2014

We stayed here for 3 night. The location is excellent as it is near to most attraction. We have four people and taking a cab to places like Osaka castle, Dotonbori and the best Sushi
restaurant, Endo Sushi. Cab fare average 1200Yen for each trip.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank jostudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review, July 11, 2014
Dear jostudio, thank you very much for staying with us at ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka city. We look forward to welcoming you back to our hotel again in the near future.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed July 7, 2014

We stayed in a triple room in late June. We were very please by the room, it was one of the best during our stay in Japan. The room was incredibly clean and functional. The service was very friendly and hotel employees speak English well. On our last day we needed help booking some tickets on a Japanese website, a lady at the hotel desk was extremely helpful and booked the tickets for us. I don't usually write reviews, but my family was really impressed by the service that it is warranted on this occasion, unfortunately I didn't catch her name. The shuttle bus was useful to get to the Station and the location was close to a good grocery store. I can't comment on the breakfast or spa, however the ~$18.00 did seem a bit steep for entry into the pool/sauna, but I expect this may be standard. The hotel allowed us to have a pleasant stay in Osaka

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JordanH100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review, July 8, 2014
Dear JordanH100, thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bielsko-Biala, Poland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 19, 2014

The hotel is located in a walking distance from Osaka railway station, a number of shopping centers, restaurants etc. Clean, tidy rooms, very helpful and friendly staff (Japanese standard). Can be recommended for a short stay in business trip. One weak point: you will not have any meal after 9 pm - I needed to find a nearby restaurant.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Tadeusz_Sz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review, June 23, 2014
Tadeusz_Sz , Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate you taking time to write feedback. As with most other hotels in Osaka, our F&B outlets last orders for food is at 9:30pm. Room Service is available 24 hours for the convenience of our guests. In addition, The Library Bar on the second level do remain open till midnight or 1 am on weekends, and serves some light snacks.
We appreciate your patronage and sincerely hope business or pleasure will bring you back to Osaka in the near future. We look forward to welcoming you again at ANA Crowne Plaza Osaka.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Osaka

Property: ANA Crowne Plaza Osaka
Address: 1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Osaka
#17 Business Hotel in Osaka
#19 Luxury Hotel in Osaka
#28 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ANA Crowne Plaza Osaka 4*
Number of rooms: 478
Official Description (provided by the hotel):
ANA HOTEL OSAKA made a brand new start as ANA CROWNE PLAZA OSAKA on 1st October 2008.ANA Crowne Plaza Osaka is located in the central of Osaka, known as a city of water, and is overlooking Dojima river. Very convenient for visiting both on business and entertainment purposes. Yodoyabashi is one of the leading streets for office buildings and Kitashinshi is one of the best places for socializing. Our location is indeed a great base for discovering and exploring Kobe, Nara and other Kansai regions.With our utmost confidence, our luxurious and specious guest rooms consist of four categories: Suite rooms on 24th floor, Club rooms on 22nd and 23rd floors, Upper rooms from 19th throughout 21st floors, and Regular rooms from 7th throughout 18th floors. All guest rooms are based on quality bed linen, luxury duvet sets and complimentary high speed internet access. Newly appointed executive Club Floors in summer 2008, all club rooms are accessed with room card keys for upgraded security. Breakfast, afternoon tea, and cocktail time could be spend exclusively at Club Lounge during a stay along with a privilege as business support. ... more   less 
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Also Known As:
Ana Crowne Plaza Osaka Hotel Osaka
Crowne Plaza Osaka
Osaka Crowne Plaza

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