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“great location”
Review of Hotel Nikko Osaka

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Hotel Nikko Osaka
Ranked #20 of 339 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed January 26, 2014

traditional (and a bit old) hotel. big and dim lobby.
small, clean and tidy room. free wifi available in room.
very nice breakfast. lots of varieties. filled my stomach before shopping.
easy to find as it's just the opposite of daimaru.
direct access from subway station.
super close to 'american village'.
popular among locals (seems they r invited to ceremonies or weddings.) waited for 20 mins for check-in.

  • Stayed: January 2014, traveled as a couple
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Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan M, General Manager at Hotel Nikko Osaka, responded to this reviewResponded February 9, 2014

Dear Anne H.

Thank you for your recent stay in our hotel We sincerely appreciate it.

Also. Thank you for the positive comments on our excellent location. I will certainly pass on your good comments to our Executive Chef regarding our breakfast buffet as well.

Thank you again and we look forward to welcoming you back on your next trip to Osaka.

Sincerely.
Jan Marshall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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345 - 351 of 1,979 reviews

Reviewed January 26, 2014

It's my first time to visit Osaka and was glad to have stayed in Hotel Nikko. The location is very convenient as it sits atop a mall connected to the subway and train. Around the area are a lot of shopping malls including luxury brands, as well as places to eat.

The check in and check out processes were very fast and efficient. Their staff was nice and courteous as well.

Our room was well lit and had beds that were very comfortable. We also had a view of the nearby buildings as seen from the ceiling to floor glass window. The room had free wifi, so sharing pictures wasn't a problem at all. Our bath room had a hi-tech toilet cubicle with options to warm the seat or use a variety of water pressure for the bidet. The complimentary shampoo and body wash were very fragrant with the scent of green tea.

Room Tip: Get higher rooms to have a quieter environment.
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  • Stayed: November 2013, traveled with friends
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Thank giganticgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

I have been here on business minimum 15 times. Finally, I changed to another hotel because I really got fed up here.

Big hotel, many rooms. The rooms are mostly extremely small. You are not able to even open your suitcase in full in a standard room. Micro-small bath room containers made by plasti all around.

The rooms are very expensive. If you arrive dead tired in the morning at the hotel- you must even pay an Early-Checkin fee. That can be 30 % or mire of your room rate.

Breakfast is good but the breakfast room is also by far too small. Long waitin lines in the morning.
I will never get into the bar at night. The drinks are incredibly expensive, they even charge you a table charge. An ordinary beer can easily cost you 20 Dollars.
Food in the restauarnt also very expensive.
Internet is free - for PC with LAN cable. You can also get a room WIFI. But you must install all by yourself. Very complicated and old-fashioned.

The only good is the location. The hotel is on a high-street and the shopping area and entertainment area (Namba) is very close.

Room Tip: I think they only have standard rooms.
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  • Stayed: October 2013, traveled on business
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2  Thank balimini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

Great hotel in Osaka. Clean and nice/big room. Comfortable bed. Nice staff. Close to a subway station, which makes it easy to get around Osaka. Dotonbori is less than 10 minutes away on foot. Would visit again.

Stayed: April 2013, traveled solo
Thank AlexanderJR1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

Stayed in a twin room on their L floor for 5 nights in December 2013.

The location was excellent. We arrived by Midosuji Line subway after the Nankai Airport Line. The hotel is connected directly to the Exit 8 of the Shinsaibashi subway station on the Midosuji line, saves us from having to go up to the streets to reach it. It is also within 2 minutes walk from the Shinsaibashisuji shopping district, which works great for us, possibly the best located hotel for shoppers.

The room was spacious by Japanese standard. We were able to lay down our 3 pieces of full size luggage on the floor and still able to move around in the room without issue. The room is quite modern and clean.

The hotel is right on the Midosuji Boulevard, so if you are sensitive to traffic noise, you may wish to enquire about possibility of a room not facing to main road. However personally I had no issue with the noise at all when sleeping.

With the restaurant, we only had buffer breakfast there. The food was decent and met expectations. We did not try the other restaurants there to comment.

The staff service is okay, but not great due to the following disappointment.

We tend to do lots of shopping whilst travelling, and expect the hotel we stay in to assist with posting the parcel. The staff assisting us at the reception insisted on me sending the parcel (large carton box) via EMS, which would have been very costly, and said postal parcel is not available. Whilst looking at the EMS rate table and discussing the cost of EMS , I noticed that there was information about postal parcels, yet the staff still denied its availability again when asked.

Furthermore, the parcel would have been delivered back home too soon via EMS as we still had weeks of travelling ahead of us. The solution offered was they would get a 3rd party to hold the parcel for us for a few weeks and they would then take it to the post office to ship via EMS so that it would arrive after we return home. I found it odd and upon further enquiry, the staff made it clear that it is a 3rd party service and not associated with the hotel, which made me quite uncomfortable as I wouldn't even know what to do if the parcel does not eventually arrive as expected.

Thankfully another senior staff overheard our conversations, and intervened. He spoke to the staff assisting me who then advised me that post parcel was indeed available!

Then I found that shipping a parcel at Nikko is a complicated multi-step process (not sure if unique to regular postal parcel only or EMS as well). I hand over the packaged carton on a given day, I then have to re-approach the reception in the afternoon of the next business day to find out the charge and pay for it, and the parcel would then be sent the following business day. We stayed there during a Japanese long weekend, hence the process took 3 days to complete. Fortunately our stay was just long enough to be able to do it, otherwise we would have been forced to carry all the shopped goods with us to the next stop.

Contrasting this saga to the experience I expected and received at another hotel later in the trip - I get the packaged carton to the reception, they can work with any postal method I choose, weigh it on the spot, and advise me the charge right there. I pay for it and entrust them to post it out the next business day, It did not take more than 10 minutes for me to complete the process.

Given the calibre of Nikko and Nikko Osaka's location right at the main shopping district in Osaka, I was really surprised that the service is so unfriendly for shoppers and I hope that they may consider revising their process/training, or I would have to find another hotel for our next visit that offers better service for foreign shoppers.

Room Tip: L floor is well fit-out. Consider enquiring about a room not facing the main road if noise is reall...
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  • Stayed: December 2013, traveled with family
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1  Thank Hseldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan M, General Manager at Hotel Nikko Osaka, responded to this reviewResponded January 14, 2014

Dear Hseldon,

Thank you for your positive comments regarding our excellent location and our guest rooms.
We certainly appreciate it.

Regarding your comments on the parcel delivery I will review our policies right away and see how we can better serve our guests in this regard. Thank you for brining it to my attention.

Thank you again and we look forward to welcoming you back to Hotel Nikko Osaka in the future.

Sincerely yours,

Jan W. Marshall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

Generally we like Nikko hotels, and will go out of our way to stay there if we can. This one however was a disappointment. The location is great, and the lobby puts on a good show, but once you get to the rooms, it's a different story. We expected they would be small (this is Japan), but did not expect the 80s decor (zebra print pillows? really?), scuffed walls and scratched and chipped bathroom fixtures. To their credit, the desk staff let us cancel the remainder of our reservation, but wow, what a disappointment.

  • Stayed: January 2014, traveled as a couple
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1  Thank 38Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HNO_CS, マネージャー at Hotel Nikko Osaka, responded to this reviewResponded January 6, 2014

Dear Guest

Thank you for recently choosing to stay at Hotel Nikko Osaka.
Also I appriciate for your positive comments regarding our location.

In regards to our facilities we will take your comments into consideration as we are constantly in the process of upgrading.

We have finished changing some of our carpet in our rooms and hallways and are updating some of our furniture where needed on an on-going basis.

I do hope we have a chance to welcome you back the next time you are in Osaka.

Sincerely yours,

Emi Yumoto
Quality Manager
Hotel Nikko Osaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

Friends in Japan booked a five-day stay in Osaka for me recently. They chose Hotel Nikko because of its location and they should know, they live there! It is located on the main road through the city centre so there are plenty of taxis available. Three minutes walk to a parallel street is the famous Shinsaibashi covered shopping arcade and the Shinsaibachi subway station. The hotel is fabulous. The rooms are small but well designed. The bathroom offered a heated toilet seat, bath, shower and large bottles of showering products and hair dryer. The bed was very comfortable. Additional features are TV, hot water machine, bar fridge, desk and chair, easy chair and table. The view from the 24th floor was stunning. Breakfast is a choice of full smorgasbord or a Japanese meal in a separate restaurant. I chose the smorgasbord breakfast. It catered for everyone and one can sit near the windows watching the world go by on the busy main street. Staff are very polite. There are vending machines on every floor selling beer, water, fruit juice. The hotel does not stock the bar fridge so even bottled water has to be purchased from the vending machines. The only hot beverage supplied in the room is tea.The only draw-back for me was the lack of an iron and ironing board in the room although there is a laundry service available which I did not use. There were some noisy young adults in the adjacent room but a call to reception soon stopped their after-midnight noise. If all hotels in major cities were of the standard of the Hotel Nikko, I would be a happy traveller.

Room Tip: If you need an iron, I suggest you bring your own.
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  • Stayed: December 2013, traveled solo
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1  Thank OZtraveller222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko Osaka

Address: 1-3-3 Nishishinsaibashi, Chuo-ku, Osaka 542-0086, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #20 of 339 Hotels / Ryokan in Osaka
Price Range: $147 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Nikko Osaka 4*
Number of rooms: 635
Official Description (provided by the hotel):
The Hotel Nikko Osaka faces the main avenue, Midosuji and is directly connected to Subway Shinsaibashi Station. The hotel stands as the landmark of Osaka's central area, Minami, where you will find popular places such as Dotonbori, shopping districts, brand-name shops,Amerika mura,Donkihote, Universal Studios Japan (R) etc. The location is also convenient for access to Kyoto,Kobe and Nara. At Hotel Nikko Osaka you will find restaurants and lounges that allow you to enjoy the changing colors of gingko trees lining Midosuji Avenue throughout the different seasons. ... more   less 
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