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Hotel New Hankyu Osaka
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Reviews (1,187)
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All reviewsumeda stationkansai airportlimousine buscake shopbreakfast setmajor department storessmall roomexcellent locationwell located hotelbuffet breakfastbusiness triphotel room isbig luggagewalking distancevending machinerestaurants and shopspleasant stay
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279 - 284 of 1,187 reviews
Reviewed February 1, 2013

The only saving grace about this dated, smoke smelling hotel was its location next to Osaka and Umeda stations and right next to Yodebashi shopping tower and New Hankyu department store that has an amazing food court underneath, not to mention the hundreds of little shops and restaurants un the underground walk ways that connect all these stations. Diamuru was also nearby and the Lucua building had great fashion at reasonable prices.
there were winter sales with up to 60% off everywhere.It was truly mind boggling. In our group of10 people we had fussy children, a vegetarian and a coeliac so meal times could,be quite fraught trying to find something for everyone but with what was on offer in the immediate vicinity we managed no worries. Being gluten free myself was a challenge because wheat is in nearly everything, but when I mentioned that I had a kamuhgi arrigie people fell over backwards to help. And when all else failed I found that having plain rice and a stir fry dish of vegetables and meat was the safest option. I didn't seem to react to their soy sauce like I thought I would. The sushi was safe too despite reading somewhere that wheat and barley malt was in the sushi rice vinegar.
Lucky for us we were so busy doing day trips and sight seeing that we didn't have to spend much time in our rooms. Had airport bus right outside hotel door which was a bonus and there is a money changer in the walkway underneath the lobby. We also visited two ski shops nearby that were quite good and had some bargains on sale. One store was called IBC or Ishi and the hotel staff pointed us in the right direction. The second shop was right near Ishiguro in an adjacent building. Both were at street level and could be reached by taking the Whity underground walkway.

  • Stayed: January 2013, traveled with family
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3  Thank Fiona-QF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

Overall, this hotel was comfortable to stay in, conveniently located and highly recommended for those travelling with young kids, as the limousine bus that departs from the Kansai airport stops just at the hotel. So it saves you from the hassle of dragging heavy luggage and taking the over-crowded trains.

1. Location
The hotel is about 50mins away from the Kansai airport by the limousine bus. It's in close proximity to Yodobashi Umeda, Osaka Station, Umeda Station, Daimaru and Mac Donalds. Being in the central area, expect lots of people & crowds.

2. Convenience
Awesome place as it was just a stone's throw away from convenience stores like Asnas, which we frequented like almost daily, to get our breakfasts, mineral water or snacks. And you don't have to travel by subway or train to get to this hotel. The limousine bus takes you straight here.

3. Economical room rates
We stayed a total of 6 nights and paid about 11,000yen per night, which was considered to be very reasonable for accommodation in Japan. we checked out on the 5th day, went to the countryside, leaving our luggage with the hotel concierge. And then checked back into the hotel for a last night. We decided to upgrade to a bigger room, which was only about 2,000yen extra.

4. Service of concierge & reception
Being in Japan where the service standard is known to be impeccable, the hotel service was great and things we requested for like, extra towels or pillows, were attended to promptly. Checking in and checking out was a breeze. Done in like 10mins max. Trust me, I've stayed in hotels where the checking in and out were a disaster.

5. Comfort & space constraint
The hotel was clean and comfortable to stay in, except that the rooms in this hotel were known to be very cramped. I had expected it but was taken aback to see how really cramped it was. We stayed in the twin room, which had 2 beds and with 2 huge luggage bags, we hardly had decent space to walk around. The room ended up pretty cluttered as we had lots of bulky winter jackets draped all over the chairs and beds. Room was very warm but perfect for us, as my kids, 5 and a 7yr old were with us and could stay warm after a chilling day out. On our 2nd check-in, we upgraded to a slightly bigger room and it was just awesome. We should done this right from the start. So much more spacious and comfortable.

6. Wi-fi connection
Hotel provided us with a router where you had to key in the password and internet connection was great. So whenever we were back in the room, we had complete internet access and could stay in touch.

6. Food
Can't comment on this as we did not have breakfast included in our stay.
There was a lovely restaurant just at the hotel lobby and the cakes and pastries looked really tempting though.

Overall, a really pleasant comfortable stay with this hotel. If you are travelling with young kids, go for the slightly bigger room, which has 3 beds and a small coffee table area.

  • Stayed: December 2012, traveled with family
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2  Thank shpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

Chose this hotel due to airport limo bus pickup location at its entrance which is very convenient. The rates are much cheaper while booking thru the official hotel website compared to the online booking portals. Hotel is slighted dated but still neat enough. Got the family room which had 4 single beds, all others are pretty standard for japan eg heated toilets, free toiletries, heating etc. Free wifi is provided in room, where they provide a free LAN mini-router with password.

This hotel is situated on top of the Umeda subway station which is a central point for all other rails as well. To get to the hotel from subway, look for exit 1 or 2 or the airport limo exit. Can't get any better than this location, malls, supermarkets and restaurants are all around. Moneychanger that is in the hankyu station/exchange above Kinokuniya bookshop level, provides best exchange rates to yen and closes at 7pm daily.

  • Stayed: December 2012, traveled with family
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2  Thank Pixel8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

The lacation is excellent, right next to the Osaka station and close walk to shopping buildings and restaurants. Airport bus leaves/arrives right at the entrance of this hotel.
Hotel building is very old but huge, had to check the floor map at the first time, i wonder if they added up more rooms later in the past. The room we booked was at the end of the extended hallway, took at least 3min walk from the lift.
We booked for a Triple room and that was a joke. We guarantee the room was meant for a double room originaly and was poorly added an extra bed in - which left the room almost no space to walk through. Even after romoving a few furnitures there is just enough room to walk along side the wall. No space for opening suitcase nor relaxing at the end of the day. TV was a tiny old one which I wish I could remove it to make some more space. The bath room is the size for one person, I have no idea how this hotel expects 3adults and 1baby to spend many nights in this room. As soon as we walked in this room we rang the frontdesk to upgrade and the answer was the space won't be much different even we pay so much to upgrade, and due to the availability we need to come back to this room a few days later. We regret very much for booking a reasonable room but this is just not what normal people can imagine even for a reasonable price. Very very disappointed. I visited the hotel website later but the Standard triple room picture we found is difinitely not the room we stayed (We booked for a Triple room on Expedia). I wonder they have hidden room type not shown on the website?
Hotel service is good but always busy with too many customers to deal with.

  • Stayed: October 2012, traveled with family
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Thank aya1akl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

Stayed here for 4 nights. Right outside the main JR train station and subway station. Also one of the first stops for the airport shuttle bus service. Hotel staff are warm and efficient. The location is right in the middle of the Kita area which is one of the two central areas of Osaka. We had an awesome view!!
The only down side was that the room size was very small but you would except that for Japan where space is very expensive.

  • Stayed: January 2012, traveled with friends
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Thank pgia4868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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