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“The ONLY luxury hotel in OSAKA!!!”

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The Ritz-Carlton, Osaka
Ranked #5 of 307 Hotels / Ryokan in Osaka
Certificate of Excellence
Kyoto, Japan
Level 6 Contributor
162 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
“The ONLY luxury hotel in OSAKA!!!”
Reviewed July 12, 2009

I am NOT a fan of OSAKA and haved lived in KOBE for about 12 years now so I am a little jaded in that respect. This is the ONLY hotel where I let my family and friends stay if they feel the extreme need to actually spend any time in Osaka during their Japan vacations. I stayed here this year with friends who insisted on making it more convenient for me to meet them daily so I would not have to travel from Kobe every morning and I was as impressed as I have been in the past. "The Bar" has a great night time atmosphere even though it allows people to chain-smoke and pass-out on their tables which is fun to watch, actually. A previous reviewer commented on the "pearl-wearing" types of snooty guests and that is just a show that often happens in Japan in places like this. They show their true colors after an evening of binge drinking and ending your nights in "The Bar" will show you a whole new side of the snooty guests. Breakfast is NEVER good in Japan. I don't care what anyone says. I've tried it in super-expensive hotels in Tokyo and Kyoto and they always fall way, way short of anything we are used to in the States so don't expect much and then maybe you will be pleased when you find that it is only so-so instead of inedible. I eat breakfast food as much as possible when I am in the USA 3 times a year because there is nothing decent in Japan. Don't even get me started on the bacon here. Another reviewer said that there was only one restaurant at the Ritz!? There are a few places to eat and the ones that I have tried have all been great, minus breakfast. The SUSHI bar was AWESOME!!! It was expensive but they are true sushi chefs in there and will make you ANYTHING you desire. BUY them some sake as a gesture of appreciation and the other guests around you will be impressed as well as the staff. I have eaten sushi at the Ritz only twice and both times were probably my best sushi experiences I have had in Japan. Maybe that makes me sound "snooty" but I really enjoyed the fish there. The lobby cafe has great tea service in the afternoons with sandwiches and cakes. The French restaurant was also good. I can't think of a better place to stay in Osaka. The only other place would be the Hilton but the rooms aren't as nice and the restaurants are not as good there. The restaurants across from the Hilton in the HERBIS Shopping center down the street from the Ritz are very good but pricey if you are going for good Japanese food. The Ritz is your best hotel choice if you don't mind paying more for better service...

  • Stayed March 2009, traveled with friends
    • Value
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Helpful?
3 Thank kobekeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Japan
Level 6 Contributor
131 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed June 21, 2009

Paid 27,000yen ($300) for a double upgrade to Jr. Suite. via ikyu.com

Unfortunately this suite backs up to the elevator, and the high occupancy meant it was coming and going every minute or two, even at 11pm. We didn't notice it at first, but with the lights out it became annoying, and in the end they allowed us to sleep in a quieter second room. The staff did not seem surprised by my complaint at the noise.

The room was a big 60sqm, but on the 27th floor with only a boring view of another building the same height, so not that special. Amenities were very nice, and twice daily maid service brought more. Nice pajamas, robes, towels etc...

Aside from the elevator noise, the hotel has that hushed feeling with the heavy doors, paneling and carpets.

The TV was huge, but the channel selection was weak-only 2 in English, though there are online movies at 2,000yen a piece. DVD player made me wish I had brought DVDs.

The hotel itself is quite small, as it takes up the part of the bottom floor of a large building. However this is not a big drawback, as it feels intimate and the furnishings give one a European Grand Home feeling.

Gym is very modern, with trainers on staff. Pool 20m with 3 lanes. Plus outdoor hot tub.

A good 10 minute walk to the JR train station-not so easy if you have more than one carry-on with wheels.

All in all a nice stay with great service, however the noise of the premium room was a disappointment.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JpnMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tokyo
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 8, 2009

i stayed few months ago in this hotel, i would say overall it is a good hotel, but as the previous reviews i would say it really depends what you are looking for, if for expensive branded shopping, ok go ahead but for leisure i would not recommend it. staff very good, overall a very good hotel for the price you pay....

  • Stayed December 2008, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank gaidjin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 20, 2009

just came back from a 3 night stay at the ritz osaka. had booked cheapest room via amex plat card travel services. arrived by taxi from itami (about 50 us dollars) was surprised to be greeted by name and then wisked up to the club floor 34th. We had been upgraded for FREE! wonderful view of the city and surprisingly large room (about 450 sq feet which is huge for japan, easly fit 2 adults and crib for infant). bathrrom had sep shower and tub and enclosed toilet, which even had heated seat and bidet feature! we really enjoyed the fitness center and indoor pool (the prior reviewer may not have looked around or bothered to ask where the pool is ). also, there are 6 restaurants (not 1 like the prior reviewer stated). since we had free bfasts for 2 at splendido (italian) we were able to compare the food selection to the free spread in the club level and it was pretty much the same, you can even get eggs to order in the club). there are 5 services a day and each were pretty substantial, easily worth paying for club level if you have a family since the bfast at splendido is 35 per person. concierge was great for setting up dinner reservations/suggestions as well as anything else i could think of. the location is also very great. the hotel is connected to a large mall which connects to the underground city, i spent 2 days just wandering and it is huge. you can get to most parts of the biz/entertainment center underground and never worry about the weather.

  • Stayed April 2009, traveled with family
    • Value
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Helpful?
4 Thank eleemd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billerica, MA
Level 4 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 16, 2009

This is a small hotel, and it tries to be the best in Osaka. Unfortunately, I can't say that I enjoyed my stay.

That was no fault of the staff, however. They were absolutely there whenever needed, and they did their work well. The problem for me was the setting -- paintings of still life on the walls, frilly furniture, and a clientele that seemed mostly to be people of a certain age who flaunted their pearls.

I did not like the location of the hotel. It was not especially close to public transportation, and the nearby shops were the ultra-fancy, ultra-expensive shops that you would find in any city (Bvlgari, Armani, and a Ferrari dealership on the ground floor of the hotel).

Because the hotel is small, the facilities were limited -- no pool, only 1 restaurant, etc.

  • Stayed April 2009, traveled solo
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank rizzuto1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 6 Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed April 15, 2009

We stayed at this hotel from the 10th to the 14th April 2009. Overall we were happy with the hotel, the bed was superior and the concierge outstanding in their restaurant recommendations.

The one thing that we found very disappointing though, was the service at the breakfast buffet, along with the quality of the food and the choices available. For the price you paid for the buffet, it really was dismal. We ended up eating elsewhere each day for breakfast after the first day there. The service was very slow too. We waited 15 mins for a lousy jug of skim milk to arrive at the table and the plates were slowly building up, with no one removing them until asked. We felt this was very poor. The room service food was equally disappointing and grossly overpriced. We didn't bother to try any of the other restaurants within the hotel after the breakfast experience.

However on a positive note, the staff were friendly, and the room was comfortable but we were surprised to see no complimentary water bottles (easily fixed with a call to house keeping)

Overall it was an enjoyable stay and we are happy we chose the Ritz Carlton Osaka

  • Stayed April 2009, traveled as a couple
    • Value
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    • Rooms
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Helpful?
Thank TravelBug79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
71 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed April 9, 2009

Just stay at the R-C Osaka for 4 nights with my family--we stayed at the club level room for the duration of our trip. The rooms were definitely pricey--but the service was truly outstanding--the manger from the club lounge greeted us when we first step into the lounge; the quality of food served in the lounge throughout our stay was excellent as well.
The rooms are one of the largest ones in the Osaka area, and a lot biggetr than the standard hotel rooms one would get in Japan. Large TV, albeit not LCD nor Plasma, lacked sufficient english channels--only BBC World and CNN available. But despite that the room is very comfortable and the bathroom is rather large as well.
The hotel itself has a grand european decoration, and this is something that I liked as well.
Overall, one of my best stays in Japan and will definitely return to this Hotel, but do book early and hope to find cheap rates--it is not a budget hotel but you get what you paid for!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zwgc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Osaka

Property: The Ritz-Carlton, Osaka
Address: 2-5-25 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Osaka
#3 Spa Hotel in Osaka
#5 Romantic Hotel in Osaka
#5 Family Hotel in Osaka
#5 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Osaka 5*
Number of rooms: 292
Official Description (provided by the hotel):
Explore Japanese culture, history and modern delights at one of the premier Osaka hotels. Just a short drive from the historic cities of Kyoto and Nara, The Ritz-Carlton, Osaka is located in the prestigious business and shopping district of Nishi-Umeda , where guests can indulge in boutique shopping, sophisticated dining and the ancient sights of the city. Featuring the look and feel of 18th century English nobleman's Georgian home, this distinctive Osaka hotel features a 450-piece art and antique collection, a fitness center, elegant event space and one of the largest guest rooms in Japan. •292 Guest rooms including 18 Executive Suites, 64 Ritz-Carlton Club rooms and suites, two Japanese Suites and two Ritz-Carlton Suites •La Baie - Light, creative, contemporary and traditional French delicacies •More than 26,490 square feet (2,461 square meters) of meeting and conference space ... more   less 
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Also Known As:
Ritz-Carlton Osaka Hotel Osaka
Osaka Ritz Carlton
Ritz Osaka

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