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The Ritz-Carlton, Osaka
Ranked #5 of 342 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed July 22, 2014

Well worth the visit, good location, helpful staff, nice hotel to rest after hectic day before going out in the evening.

Staff were very kind to book us a restaurant and suggest another on the next night.

thanks Ritz Carlton.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank LIAMPADDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded August 5, 2014

Dear LIAMPADDY,

Your feedback is very much appreciated. I have shared your kind words with our Concierge Ladies who assisted you.

Sincerely,
Remus Palimaru
Executive Assistant Manager, Rooms Division

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477 - 483 of 1,886 reviews

Reviewed July 21, 2014 via mobile

Stayed here after coming from Tokyo where I stayed at the peninsula Ginza.

Check in was ok. Staff were polite as most Japanese people would.

The room were good not spacious but very clean and modern.

The view of Osaka from my room was amazing though. I mean really amazing. Think New York .. Mandarin oriental comes into my mind.

Overall I'd recommend this hotel.

Stayed: August 2013
1  Thank Dean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded August 5, 2014

Dear Dean G,

I am delighted to hear you enjoyed the breath taking views at our hotel as well as your future recommendations. We hope to see you back soon,

Remus Palimaru
Executive Assistant Manager, Rooms Division

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Reviewed July 13, 2014

Ok , it's a Ritz Carlton so you pay for and expect five star treatment . But as we all know that is not always the case .However the Ritz in Osaka goes the extra mile to make sure you know you're in a five star hotel and get what you paid for . The numerous staff are at your beck and call to make sure your stay lacks nothing in the way of service . They go beyond the norm to help in all matters .The breakfast is first class and although the Italian restaurant and lounge offer good fare you are spoilt by the amount of restaurants within a short walk outside . The rooms are plenty big and comfy . The lobby is always dominated by great fresh flower displays . Stay here once and I'm sure you will be back if you return to Osaka .

  • Stayed: June 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank 863johnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded August 5, 2014

Dear John N,

Your feedback means a lot to us. I have shared it with our Ladies and Gentlemen, and we look very much forward to welcoming you back again in the near future.

Sincerely,
Remus Palimaru
Executive Assistant Manager,
Rooms Division

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

Brought my 10-year-old son on a business trip. First time in Osaka and I needed help to balance my work goals with the safety and entertainment of my son. The concierge staff at the Ritz-Carlton Osaka stepped in and did such a great job that I cannot praise them enough. Three different professionals combined to plan a great tour guide, capable day care and made us feel like we were the only guests staying at the hotel. The room was comfortable and quiet (slow-closing doors prevent slamming and the sound-proofing is very effective). Every question we had for the concierge staff was answered with respect and beyond our expectations. They recommended the right shopping area for us; best restaurants and even got tickets to a concert. They helped us with the subway and train to Kyoto and they were always asking what else they can do to help. Even for a Ritz-Carlton, the service at this hotel stands out.

  • Stayed: June 2014, traveled on business
    • Value
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2  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded July 1, 2014

Dear David L,

I believe we briefly greeted each other, as I saw you at our Concierge desk with your son. I am so pleased to read this wonderful feedback, which I immediately shared with our talented Concierge team.
As we continously see our international guest percentage on the rise, we understand the importance of our team's ability to deliver beyond simple expectations. Your comment means a lot to us. Thank you very much.

We look forward to welcoming you back soon,
Remus

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Reviewed June 26, 2014

This was our first visit to the Ritz Carlton Osaka. Well connected to both the rail and subway lines, which are about a 10-15 walk away. Beautiful, classic decor coupled with excellent customer service! The staff are genuinely helpful and super friendly. This is truly the famed Ritz Carlton experience! One could not ask for more.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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    • Service
Thank JLoh22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded July 1, 2014

Dear JLoh22,

Thank you very much for your kind review of our hotel. We have shared this with our Ladies and Gentlemen.
We hope to see you back soon,

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Reviewed June 17, 2014

My wife and I celebrated my 60th birthday at the Ritz Carlton Osaka. What a great choice!! From the moment we arrived, we were made to feel special. Special desserts, a small gift, and everyone in the entire hotel seemed to wish me happy birthday!! This Ritz-Carlton is a very special place and is tied with Kuala Lumpur as my favorite! The staff is almost all Japanese, but their English is darn near perfect. If there is any drawback at all, it was that the t.v. only had Japanese channels. I was told however, that this will soon change. It didn't really matter to us though, as we spent our time in the club (AWESOME STAFF!!) or out in Osaka. Five stars for this hotel!!

Room Tip: A suite at this hotel is less than a room at other Ritz-Carltons' and is definetly worth the ex...
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheBusboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded July 1, 2014

Dear TheBusboy,

Thank you for your kind and thorough feedback of your recent stay at The Ritz-Carlton, Osaka. We have shared this with our Ladies and Gentlemen. The TV channels selection will be addressed in an upcoming technology upgrade of the hotel. Youf feedback is valuable to us.

We look forward to welcoming you back to Osaka anytime!

Sincerely,

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Reviewed June 15, 2014 via mobile

We stayed in the Ritz-Carlton Osaka for 5 nights from the 20th May 2014. Our room was a Skyview Superior and was on Level 35, one from the top floor. We had a fantastic view across to Osaka Station and the Umeda Sky Building. The view at night was wonderful. Room was very large with a great bathroom (twin vanities) and separate toilet. Big TV and free Wi-Fi and a very comfortable king-size bed. Location is very good, 5-10 minutes walk to Osaka Train Station. Osaka Train Station is not where the Shinkansen (bullet train) arrives – we came from Hiroshima. We were a bit lost when we got off at SHIN-Osaka Station and couldn’t find the hotel. My map app showed it was a taxi trip away. It’s not feasible to walk from Shin-Osaka Station to The Ritz-Carlton. Behind the hotel are restaurants galore. For those homesick for a big thick juicy steak (which we were after 3 weeks in Japan), there is an Outback Steakhouse just around the corner. Hotel is very swish with very well dressed clientele and is popular with well-off Osakians for high-tea. The staff were always friendly and helpful and all spoke excellent English. Overall it is a lovely hotel in a great location.

Stayed: May 2014, traveled as a couple
Thank slyboy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remus P, Manager at The Ritz-Carlton, Osaka, responded to this reviewResponded July 1, 2014

Dear slyboy54,

Your thorough review means a lot to us. We are delighted to hear the positive feedback, and look very much forward to welcoming you back soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Osaka

Address: 2-5-25 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Osaka
#3 Spa Hotel in Osaka
#5 Luxury Hotel in Osaka
#5 Family Hotel in Osaka
#5 Romantic Hotel in Osaka
Price Range: $285 - $892 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Osaka 5*
Number of rooms: 291
Official Description (provided by the hotel):
Pass through the Gateway of Western Japan and marvel at ancient traditions that punctuate the ultra-modern landscape around The Ritz-Carlton, Osaka. Standing out in a vibrant city, our elegant 5-star hotel in Osaka, Japan presents a premier downtown setting situated in the heart of the prestigious Nishi-Umeda business and shopping district, close to the treasured cultural heart. A wide range of amenities and services contribute to a memorable experience, including: •291 guest rooms including 18 Executive Suites, 63 Club rooms, 2 Japanese Suites and 2 Ritz-Carlton Suites •The Club Level, featuring additional bespoke services and locally-inspired amenities in the Club Lounge •More than 26,490 square feet (2,461 square meters) of meeting and conference space •Six fine dining restaurants & bar •Luxury Spa & Fitness •Personalized Weddings ... more   less 
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Also Known As:
Ritz-Carlton Osaka Hotel Osaka
Osaka Ritz Carlton
Ritz Osaka

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