We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Old and not that convenient” 4 of 5 stars
Review of The Westin Osaka

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Osaka
Ranked #21 of 272 Hotels / Ryokan in Osaka
Certificate of Excellence
Hong Kong, China
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Old and not that convenient”
4 of 5 stars Reviewed July 9, 2014

Stayed for 4 days. Rooms are ok but a bit old. Quite big and spacious. The only main downside for this hotel is the location which is very far from the main umeda station. You have to rely on their free shuttle bus. Plus point is that the shuttle bus is quite frequent. Every 15 to 30 minutes

  • Stayed July 2014
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, July 17, 2014
Thank you very much for your choosing the Westin Osaka for your last visti to Osaka.

Also, thank you for your valuable comment.

The northern part of Osaka Station is under development and the surrounding are of our hotel expected to be much more convenient in the future.
We would appreciate your kind patience for a while and continued patronage.

Thank youn again for your stay, and we are looking forward to welcoming you back to Osaka and the Westin Osaka again.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

943 reviews from our community

Traveler rating
    339
    416
    137
    31
    20
See reviews for
265
228
97
191
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 8, 2014 via mobile

Stayed here for 1 night before moving to St Regis hotel. It is placed right next to the floating garden building so you could tick that off the list . The hotel is located near central osaka station , the offer a free shuttle service to and from the train station . This is quite convenient given that osaka is a main train line for the JR ( handy if you had one of the many JR passes ). Rooms neat and tidy and like all places in Japan everyone delivered top notch service. Definitely recommend for a stay .

Stayed July 2014
Helpful?
Thank Nguyentimesfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, July 15, 2014
Thank you very much for your choosing the Westin Osaka for your last vist to Osaka.

Also, thank you for your valuable comment.
We are more than happy to hear about your overall satisfaction for our hotel.

We would try to improve our service and facilities consecutively then, your continued patronage would be very much appreciated.

Thank you again and we are looking forward to welcoming you back to Osaka and the Westin Osaka again in the near future.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 1, 2014

I stayed for a business trip. You have to request wifi router at concierge if you want to use wifi in your room. Otherwise you have to go to the lobby for wifi connection. The hotel provide free shuttle bus to Osaka Station every 20 minutes that makes this hotel very convenience for guests. I hope for the next stay, hotel will provide free wifi acces in room without requesting for wifi router.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank MikeAmrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, July 6, 2014
Thank you very much for your choosing the Westin Osaka for your last visit to Osaka.

Also, thank you for your valuable comment.
Regarding to the WiFi service, we are actually working on this matter and would start providing the WiFi service from the middle of July so, you could enjoy it when you would stay next time.

Thank you again for your stay and we are looking forward to welcoming you back to Osaka and the Westin Osaka again.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 25, 2014

I was in Osaka for work trip. For a Starwood hotel, it was quite a shock when I learned that their Internet service in rooms was down during the period when I was staying with them. They did not offer wifi in rooms but there was complimentary wifi at the hotel lobby.

The room was spacious. And the rate was reasonable. It was more affordable than some of the hotels which are closer to Osaka station and these hotels have smaller rooms - closet size. However, it is quite a walk from Westin to the station. It took me a 20 minutes walk to get to the station... and it was a hassle when I had dragged my luggage from hotel to get to station to get the train to the Kansai airport. There were flights of steps so it could be a bit of a haul up the steps.

On a whole, I guess the hotel does not really live up to the brand.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Workantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, June 29, 2014
Thank you very much for your choosing the Westin Osaka for your last visit to Osaka.

Also, thank you for your valuable comment.

We are now working on to equip WiFi in the guest rooms and the service would start from the middle of July.
We would apologize for any inconvenience caused to you during your last stay.

Other than WiFi, we would try to improve our service and facilities consecutively then, your continued patronage to the Westin Osaka would be highly appreciated.

Thank you again for your stay and we are looking forward to welcoming you back to Osaka and the Westin Osaka again.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 15, 2014

I stayed at this property with a friend visiting from Germany. It was at the end of a 3 week stay for him we wanted a night on the town to remember and a great place to relax before his flight the next day. The Westin came through in shining colors. The spacious rooms adorned modern decor, a comfortable king sized bed and a spacious bathroom with the usual amenities and then some. We were on the 28th floor I believe. If you get the room just for the view, its a win-win situation. Check in was smooth, everything worked as expected in a 5 star hotel and the whole experience was memorable right down to the English newspaper. At just under $200 a night, it was a bit steeper than what I am used to, but well worth it for the special situation. Great for a couple wanting to get away for a night or two. You might consider checking their website though I booked through booking.com and got a sweet deal. One of the very cool things about this property... well two things. Airport limo picks up right at the hotel (though with limited service times) and there is a shuttle from the hotel to Umeda station that is FREE. This was very useful for us because my friend took the train to the airport. Awesome at so many levels. Will stay again.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank harmonyeternal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, June 23, 2014
Thank you very much for your choosing the Westin Osaka for your last vist to Osaka.

Also, thank you for your valuable comment.
We are more than happy to hear about your overall satisfaction.

We would try to improve our service and facilities consectively then, your continued patronage would be very much appreciated.

Thank you again and we are looking foward to welcoming you back to Osaka and the
Westin Osaka again.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

Close to Osaka station. Also, free shuttle bus to station is available, every 15 minutes.
Room is wide enough for comfortable stay but free WIFI is only available in lobby.
( Need to improve ) Staff are very friendly and accomodative.

Room Tip: I stayed in 4F and room is wide enough but could not control A/C.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank taisuke o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, June 23, 2014
Thank you very much for your staying at the Westin Osaka.

Also, thank you for your valuable comment.

We are more than happy to hear about your overall satisfaction.
We would try to improve our service and facilities consecutively then, your continued patronage to the Westin Osaka would be highly appreciated.

Thank you again and we are lookng forwad to welcoming you back to the Westin Osaka again.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
81 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 7, 2014

I have always preferred to stay in a hotel nearer to the JR Osaka station in previous trips to Osaka. However, I decided to stay in Westin Osaka this time because I wanted to try it out. To my surprise, contrary to what I thought, it was not too far from the Umeda area as it was linked by an underpass to the main shopping areas. Also, there was a free shuttle bus from the hotel to JR Osaka every 15-20 minutes so you could opt not to walk if you have too much luggage.

From the moment we stepped into the hotel, we were greeted with excellent service. Check-in was swift and the staff who showed us to our room, Mr Yoshimoto, exhibited patience in explaining the room and services available to us. I must compliment Mr Yoshimoto in his exemplary service.

The rooms were huge by Japanese standards. The toilets were equally spacious and definitely something you would find in a standard Japanese hotel. Surprisingly, the rate for the room (I booked via the SPG website) was quite reasonable for such a big room.

We had breakfast in the hotel lobby restaurant and it had a wide selection of food, ranging from Western to Japanese. The concierge was also very obliging in helping us to book a restaurant.

My only complaint is that wifi is only free in the lobby, but not the room. However, this is probably standard in most, if not all, Westin hotels.

Overall, I was very impressed with the hotel, especially the service and the room. I will definitely recommend this hotel and come back again when I visit Osaka in the future.

Room Tip: Get a high floor room facing Osaka JR station. The night view from the room is amazing.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hotspot78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceTeam, Manager at The Westin Osaka, responded to this review, June 23, 2014
Thank you very much for your choosing the Westin Osaka for your last vist to Osaka.

Also, thank you for your valuable comment.
We are more than happy to hear about your overall satisfaction.

We would try to improve our service and facility consecutively then, your continued patronage would be very much appreciated.

Thank you again and we are looking forward to welcoming you back to Osaka and the
Westin Osaka again in the near future.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Osaka hotels
Osaka Station / Umeda
Hotel Hankyu International
Osaka Station / Umeda
Hilton Osaka
Hilton Osaka
#19 of 272 in Osaka
4.0 of 5 stars 1,517 reviews
Show Prices
Show Prices
Show Prices
Bay Area / Bentencho / Yodoyabashi / Hommachi / Tanimachi / Kyobashi
Hyatt Regency Osaka
Hyatt Regency Osaka
#29 of 272 in Osaka
4.0 of 5 stars 837 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Osaka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Osaka

Property: The Westin Osaka
Address: 1-1-20 Oyodonaka, Kita-ku, Osaka 531-0076, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Osaka
#13 Luxury Hotel in Osaka
#16 Family Hotel in Osaka
#27 Business Hotel in Osaka
#29 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Osaka 4*
Number of rooms: 303
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Hotels.com, TripOnline SA, Hotwire, JAPANiCAN, Odigeo, Rakuten, Travelocity, Expedia, Agoda and HotelTravel.com so you can book your The Westin Osaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Osaka Hotel Osaka
Westin Osaka
Osaka Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing