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“Services are great in Swissotel”

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Swissotel Nankai Osaka
Ranked #9 of 307 Hotels / Ryokan in Osaka
Certificate of Excellence
Taiwan
1 review
“Services are great in Swissotel”
Reviewed July 25, 2014

They have good quality on service people, everyone spoke fluent English and with good cares. The location is awesome as well, from here you can take any train within walking distance. When you are travel with families. This one you should consider!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Dylan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, July 27, 2014
Dear Guest,

Thank you very much for staying at Swissôtel Nankai Osaka and for having taken the time to leave your impressions on Trip Advisor. We are thrilled that you enjoyed the service provided by our Team Members and were able to take advantage of our hotel location, directly on top of the Namba Train and Subway Station which makes it the perfect home base to visit all various fantastic places around Osaka. We are looking forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,134 reviews from our community

Traveler rating
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    1,043
    208
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Hongkong
1 review
Reviewed July 24, 2014

Spacious guest room in Osaka.
Easy access to all kind of shops for different age group in the family.
Guest service is excellent particularly the assistant from Concierge when we're heading to train station towards KIX airport.
Concierge did all possible to help my family to plan a local farm activity which I'm really impressed.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Cc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, July 27, 2014
Dear Guest,

Thank you very much for these positive words following your recent stay with us! Our concierge team constantly strives to achieve a high level of quality and we are thrilled to learn how much you enjoyed the service. Your enthusiasm will be undoubtedly a great motivator for the entire team. We are looking forward to welcoming you back soon to Swissôtel Nankai Osaka for another pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 24, 2014 via mobile

I stayed on 16,july, for two nights, this is the second times I been there, staffs were kindly and smart, I was almost late of train to airport, the staff so helpful and smart, he helped me to bring are baggages, bought a ticket, let me settle down n got in the train easily.really thank him a lot,will come again.=)

Stayed July 2014
Helpful?
Thank Chan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, July 25, 2014
Dear Guest,

Thank you very much for your feedback provided about your recent stay with Swissôtel Nankai. Creating a pleasurable experience for each and every one of our guests is our steadfast commitment and we are glad to see that we exceeded your expectations. We will certainly keep up our good work and will not fail to convey your comments to the entire Guest Service Team. We look forward to the pleasure of welcoming you back with us again.
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Taipei
1 review
Reviewed July 24, 2014

This is the best and the only choise for a smart traveller in Osaka.
Rapid Express is just down under the Swissotel ,and which is directly drive to the Osaka airport.
Subways are nearby and the Shinbashi shopping area is just located on the next street .
Most important thing is the lovely people who work for this hotel bring us a joyful atmosphere,great help , and so many lovely smiles .

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Chang Kuei S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, July 25, 2014
Dear Guest,

Thank you once again for taking your valuable time to share your feedback on Trip Advisor. Your positive review is a great encouragement to all our team members that work hard everyday to ensure our guests receive the best hotel experience when staying with us. We take great pride in providing warm, sincere and engaging service to ensure our guests feel valued. Please rest assured that we will not rest on our laurels and will continue striving for improvements. We are looking forward to serving you again for another pleasant experience in Swissôtel Nankai Osaka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
Reviewed July 23, 2014

An outstanding quality hotel in the region. Exceptionally good service and spacious comfortable room. Convenient location, next to my favourite Tagashimaya Department Store, easy access to tourist spots.



  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank A Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, July 24, 2014
Dear Guest, Warmest greetings from Swissôtel Nankai! Thank you very much for choosing to stay at our hotel and writing a valuable review. We are pleased to learn that you had a very pleasant staying experience and that we have exceeded your expectations in various areas. For us, guests' comfort at our hotel is very important. Therefore we will continuously strive for further enhancement in guests' satisfaction. Your positive highlights are greatly appreciated and we sincerely look forward to serving you again, here in Osaka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macao
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 22, 2014

This hotel has excellent location, you can travel from here to anywhere you want, arround this hotel , many restaurants , shopping mall and can go directly to 戎橋筋, 心齋橋, 黑門巿場。 Very great for family travel to Osaka.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank descheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, July 23, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and writing such a positive review on Trip Advisor.
We are pleased to learn that our service as well as hotel location were suitable for your stay and that you enjoyed your time in Osaka.
Please be assured that we will continuously make our best efforts for further guests' satisfaction.
Your kind feedback is greatly appreciated and indeed we look forward to welcoming you back in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 20, 2014

Hotel is very well presented with helpful and polite staff. Best bit is the location - above Nankai Namba station with great shops and top-end department store below. Just around the corner from Dotombori (best place in Osaka for foodies) and Shinseibashi (best for shopping). The quality of the hotel decor and facilities is great.
Nankai Namba is an excellent location if you are going to Koyasan - we caught a train from here to Koyasan for an overnight stay. We left excess luggage at the hotel and picked up the next day on our way back before heading off to Kyoto. It was very nice of the hotel to keep our luggage an extra night after we checked out.

  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank RajivTRam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, July 21, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing to stay at our hotel and writing such a positive feedback on Trip Advisor.
Along with our hotel location, we are pleased to read that our hotel facilities and décor were able to meet your preference and needs.
Also we are glad to know that our service to keep your luggage after checkout was able to keep your travel convenient.
Since guests' comfort is very important to us, we will keep striving for further enhancement in both service and products.
Once again, thank you very much for your review and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Osaka
#4 Family Hotel in Osaka
#4 Romantic Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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