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“Swissoted Nankai was a blast!”

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Swissotel Nankai Osaka
Ranked #9 of 315 Hotels / Ryokan in Osaka
Certificate of Excellence
Pqe
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Swissoted Nankai was a blast!”
Reviewed May 15, 2014

This was our very family first trip to Japan and we were very anxious because we did not know anything about the country (other than what we see on TV) and the culture. Our flight will bring us into the country past 8 in the evening and we were worried that we'd get lost. We knew we had to take the train to any hotel as Taxis in Japan are touted to be among the most expensive in the world. So we had to be safe and choose a hotel very close to the subway. There were many to choose from but you will still need to walk some distance to get there. With young kids in tow it was not an option to entertain the posibility of getting lost late at night. Luckily, I found Swissotel. It was just one ride from the airport to namba station and you just needed to climb two escalators and voila! We were already at the lobby were we were greeted by friendly staff. Our check in time took less than 10 minutes only. The hotel was exquisite and its proximity to the major shopping areas like shin saibashi and nihombashi (anime stuff for the kiss) was a plus factor. Dining areas are all over the place. In our next trip to Osaka we will definitely go back here to this hotel. While walking around the district we did see other hotels but if you are new to Japan this is the best place to stay in.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Ariel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 18, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and posting your kind review on Trip Advisor.
We are glad to read that our hotel location and the service upon your arrival were convenient and pleasant to start enjoying your stay in Osaka.
As guests comfort is very important to us, we will certainly keep on making our best efforts for further enhancement in our services and products.
Thank you very much once again for your positive feedback and we are very much looking forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,213 reviews from our community

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Traveler tips help you choose the right room.   Room tips (260)
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Auldana
1 review
Reviewed May 15, 2014

The hotel is in a great location and close to all amenities. The views from my room was spectacular and breath taking. My room was of a high quality standard. The staff were extremely helpful. Would highly recommend this hotel.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Philomena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 15, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing to stay at our hotel and writing an excellent review on Trip Advisor.
We are very happy to read that you had a good impression on both our room and services. As guests' satisfaction is always our top priority, we will continuously make our best efforts to provide our guests with excellent staying experience.
We greatly appreciate your kind feedback and sincerely look forward to serving you again in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
Reviewed May 14, 2014

As a western group of hotel in Asia, Swissotel Nankai Osaka perform a good quality of service and excellent location in the City. I had been stayed in this hotel for several times and I will recommend to others of this hotel when they visit Osaka.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Wilson Wai Biu T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 14, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and writing a positive review on Trip Advisor.
We are thrilled to learn that you enjoyed your stay with us and that you think our hotel provides a good quality of service. We will certainly keep making our best efforts for guests' satisfaction in both products and service areas. Thank you very much once again for your kind feedback. We are looking forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 6 Contributor
64 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed May 13, 2014

Stayed for 4 nights here in a Japanese suite during cherry blossom season. It is much easier to get a hotel room in Osaka during this time of year than in Kyoto. The hotel is located on top of Nankai station which is not the most convenient station but not terrible. It is also within walking distance of Dotonbori and Shinsaibashi... plenty of options for kuiadore. The Japanese room was an interesting experience but the novelty does wear off after sleeping on a thin futon for a night and having no couch to sit on. The room did have a good view of Tsūtenkaku tower. Toiletries, bottled water and Nespresso coffee pods were plentiful and even excessive. They just kept replenishing the toiletries even when we didn't need anymore and by the end of the stay we probably had like 8 bottles of shampoo. WiFi was fast and free but the TV was pretty small. While they had an extensive pillow menu, the housekeepers don't remember your choice and each night they kept replacing our preferred pillows with the rather uncomfortable buckwheat pillow that's standard in the Japanese suite. Club lounge access and breakfast was also included with the Japanese suite and it was quite good. The concierge was very efficient at making restaurant reservations for us. I think that the keycard readers for the rooms need to be repaired or replaced because it always took multiple swipes before we could enter the room. Overall a nice stay in Osaka.

Room Tip: The Japanese suite is fun to try for 1 night but sleeping on a futon for more than that gets uncomfo...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zoltrix56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 15, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing to stay at our hotel and writing a review on Trip Advisor.
We have taken note of your concerns regarding your staying experience and would like to apologize for any inconvenience caused regarding your pillow choice as well as the card key.
Please feel assured that your highlights have been shared with the appropriate members for our future reference to properly make an improvement.
On the other hand, we are pleased to read that you had a good impression on our concierge team members and the breakfast at the Club Lounge.
Since guests' satisfaction is very important to us, we will continuously make efforts for guests' comfort.
We are very much looking forward to welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 5 Contributor
84 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed May 13, 2014

Right above the train station, this hotel is perfectly located in the heart of Osaka. Can access the hotel from the airport train without going outside.

Room was large and comfortable - great bed, good WIFI, the bathroom was okay.

Can't comment on the hotel restaurants - they hotel is so close to Osaka's amazing food and restaurants outside the hotel that we never used the hotel; facilities.

Top notch base to discover Osaka.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillM1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 14, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and writing a positive review on Trip Advisor.
We are glad to learn that the room you stayed was comfortable and hopefully you had a relaxing and pleasant stay at our hotel.
Along with our hotel location, we will continuously make sure to provide our guests with satisfactory staying experience.
Thank you very much for your kind feedback once again. We are very much looking forward to welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Rizal, Philippines
Level 5 Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed May 13, 2014

Swissotel Nankai Osaka has the best location you can definitely save on taxi expenses as it is just a minute away to access train & subway since you just take an escalator to go to the hotel. The rooms are always clean and the toiletries in the bathroom are complete up to the last minutest detail like hairbrush, bath sponge, dental floss and even built-in filtered water in the sink for brushing your teeth(things you don't see in other 5-star hotels). The toilet seat has a high tech bidet system and a warm seat at your disposal. The staff are always helpful, polite & courteous as well. They are also so sensitive to customer requests and family-friendly. What more can you ask for? I will definitely stay in this hotel again! Thumbs up for Swissotel Nankai Osaka!!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mimi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 14, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing to stay at our hotel and writing an excellent review on Trip Advisor.
We are very happy to read that we were able to provide you with "Definitely Thumbs up" staying experience during your stay at our hotel.
Your compliments toward our team members as well as the room are so meaningful that we would like to only make further efforts for guests' satisfaction.
Once again, we would like to greatly appreciate your kind feedback and we are indeed looking forward to serving you again for another exceptional stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kowloon
1 review
Reviewed May 12, 2014

The Advantage Twin Room is spacious. The in-room Wi-Fi connection is smooth. The location is very convenience and also provides luggages pick-up services from train platform. The hotel staff are able to reply emails efficiently and follow-up booking requests sincerely. The concierge staff is very helpful.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank So Mui C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, May 14, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and writing a great review on Trip Advisor.
We are very happy to read that you had a great impression on our services and that our team members were able to assist you efficiently.
As guests' satisfaction is very important to us, we will continuously make our best efforts for enhancement in guests comfort and staying experiences.
Your kind feedback is very much appreciated and we are sincerely looking forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Osaka
#4 Family Hotel in Osaka
#4 Romantic Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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