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“Wonderful Hotel”

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Swissotel Nankai Osaka
Ranked #9 of 307 Hotels / Ryokan in Osaka
Certificate of Excellence
Zamboanga City, Zamboanga, Philippines
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Hotel”
Reviewed January 28, 2014

The hotel in a great location- close to transportation,shopping and restaurant. It is super convenience and easy access from Kansai airport.The staff is so very helpful and friendly. Especially in the Executive Club Lounge ( Mr Iwasaki & Miss Nakao). Everyone so accomodating and provided the highest level of service. Worth to stay! Definitely I will come back and recommend to a relative & friends to stay in this hotel!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Cecilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, January 29, 2014
Dear Guest, thank you very much for making Swissôtel Nankai Osaka your home away from home during your stay in Japan and for your nice review. We are very happy to read, that you had a pleasant stay and especially enjoyed the helpful and friendly service of our colleagues. Comments like yours will make us strive for even better service with Passion for Perfection. Thank you very much for recommending Swissôtel Nankai Osaka to your relative and friends and hopefully it will not take too long until you can visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,183 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Makati, Philippines
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 25, 2014

How can you beat getting off the JR Express from Kansai Airport and upon exit from the train gate, you head to an escalator headed to your hotel lobby? The hotel staff are so friendly, helpful and warm. There is no language barrier which allow you to ask the staff for directions or best restaurants to try. The room we got was very spacious and impeccably clean. The hotel is centrally located that almost all the things I wanted to do in Osaka was just walking distance away. Kyoto was just 4 train stops away from Namba station (below the hotel) to the main JR fast train station. Upon checkout and heading back to the airport, a Turkish lady from the hotel who we asked directions from even accompanied us to buy train tickets all the way to our train car. She made sure we are seated to our seats before she left. This is what you call personal service. She definitely made a mark on how you call "service". I will only stay in this hotel the next time we visit Osaka!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WICKSTER88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 26, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and posting your kind review on Trip Advisor. We are glad to hear that you found our team members friendly, helpful and warm. Your praise of the service is very much appreciated and makes me proud of the hard work they put in to serve guests with "our Passion for Perfection." In addition, we are pleased to learn that the room you stayed was satisfactory as well. Thank you very much once again for your feedback and we are hoping to welcome you back in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 25, 2014

My husband and I really loved this elegant hotel located in Namba - our favorite area in Osaka. We also loved the free coffee inside the room. The room is cleaned very well on a daily basis and replenished with all the basic toiletries and slippers. The staff are very courteous and helpful. They are always willing to provide assistance whenever I asked for directions to the places I wish to visit. I would like to recommend this for couples and families. Access between the airport and hotel is made easy by the Nankai railway. We would definitely book this hotel again when we visit Osaka in the future. It is definitely worth the price you pay.

Room Tip: Request for a higher floor and non-smoking room.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shanelovesryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 26, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing our hotel as your venue of accommodation and posting such a fantastic review on Trip Advisor. We are very happy to read that both our services and the room were able to meet your expectation and that you had a satisfactory stay with us. Guests' comfort is very important to us and we will continuously strive for providing excellent services and products. Thank you very much once again for your positive feedback and we are sincerely looking forward to welcoming you back for another exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level 5 Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 21, 2014

Excelent location, rooms and all their components was perfect. It`s not an cheep Hotel but the Price is absolutely well deserve and fair.
Maybe the atention of the concierges about how to get some place or an orientation guide would be better. The rest was absolutely great.

Room Tip: Don`t use Explendia for the booking,,,they charge you a room night cost as a fee of service! I need...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juanmarortizbermeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 21, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing to stay at our hotel and posting a review on Trip Advisor. We are glad to read that you found our room and equipments perfect and that they were up to your expectation. In addition, we appreciate your highlight regarding our services. We will certainly reinstruct our concierge team so their guidance will be better and helpful to each one of our valuable guests.
Thank you very much once again for your feedback and we sincerely look forward to serving you in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level 6 Contributor
78 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed January 19, 2014

This is a standard business 4/5 star hotel in the busy and well connected Namba area. It's nicest feature is the elegant hush and silence to be found in most places despite its location atop one of the busiest train stations in the world. As with most Swissotels it provides solid and unobtrosive service. English levels in the hotel are very high and they can help you with just about anything. I find the Namba area a bit sterile and I'm not that interested in Dotombori so location is simply functional for me. This hotel is priced accordingly so you need to book well ahead and shop around for deals. It's a nice splurge if you can get it at a reasonable rate.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShanghaiJululu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 20, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for making our hotel your home away from home and posting your review on Trip Advisor. We are glad to learn that the services we provided and our convenient location were able to meet your expectation and needs. As guests' satisfaction is very important to us, we are glad to know that our efforts for service were positively recognized in your review. Once again, thank you very much for your feedback and we are hoping to welcome you back soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
Reviewed January 19, 2014

The stay was good. The hotel is very accessible to both the airport and public lines. It is also walking distance to Takashimaya, Namba City/Parks etc. They have a few selection of pillows for different functions (marshmallow is worth trying). However, the ventilation within the room seemed to be very weak. Though the air-condition is switched on to the maximum, we cannot feel any wind while lying on the bed, thus we were unable to sleep well during the night. Initially, we thought this should be the case since it was winter, but it became a little unbearable so we had to ask them to do a check (but fruitless). Eventually, they offered to open the window to a minimum opening (not exceeding 45degrees), else the alarm will be activated. It only helped a bit, though we still could not sleep till late. Overall, I will still recommend this hotel because of its location.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Leo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 20, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing our hotel as your venue of accommodation. We are pleased to read our convenient location was able to make your stay enjoyable and that our pillow selections were up to your expectation.
On the other hand, we sincerely regret that you were not able to have a sound sleep due to the ventilation system. Since we have received a lot of positive feedbacks regarding our guest room condition, we are surprised to hear that it was not during your stay. We hope this did not spoil your stay too much and please rest assured that we will continuously make efforts to enhance guests' satisfaction through better services and products. Thank you very much for your highlights and we sincerely look forward to your return in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kauai, Hawaii
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 17, 2014 via mobile

We stayed at the Swissotel in November for our honeymoon. When we arrived, after checking in by English speaking staff, we were escorted by an English speaking staff member to our rooms. The room itself was fairly small, but was enough for us and, most importantly, my 6' 2" husband fit in the shower comfortably.

The hotel is right above Namba Station, which is the most convenient location possible. There are also shops below the hotel, as well as convenience stores and restaurants. Just across the street is Namba Parks, an amazingly designed shopping mall, and Dotonbori and Shinsaibashi are a mere 10-15 minute walk away.

Overall, a great location and great customer service. I plan on staying here again this year!

Stayed November 2013, traveled as a couple
Helpful?
Thank ZenpunK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 19, 2014
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for sharing your kind comment with us and we are delighted that you have chosen our hotel as your honeymoon destination. A honeymoon is meant to be an unforgettable journey and therefore we are very happy to read that you found our services satisfactory during your special stay with us. Your praise of the service is greatly appreciated and we are very much looking forward to welcoming you back for another exceptional stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Osaka
#4 Business Hotel in Osaka
#4 Family Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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