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“What they say is true...”

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Swissotel Nankai Osaka
Ranked #9 of 307 Hotels / Ryokan in Osaka
Certificate of Excellence
Quezon City, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“What they say is true...”
Reviewed January 4, 2014

What many are saying regarding their positive experiences with this hotel are true. The rooms are quite large per japanese hotel standard. They gave us choices of pillow that suits our personal needs ranging from soft to moderate hardness that makes us sleep like babies.
Location is really the best deal in town with train stations and malls just adjacent to the hotel.
Hands down will choose this hotel again on our next visit to osaka.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denz888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 5, 2014
Dear Guest,
Thank you very much for making our hotel your home away from home and writing a feedback on Trip Advisor. We are happy to read that you had a positive staying experience at our hotel and that our pillow selections helped you to have a sound sleep. Guests' comfort is very important to us and we will continuously strive for providing excellent services and products. Thank you very much once again for your kind comment and we are looking forward to serving you again in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,183 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (258)
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English first
Manila, Philippines
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 3, 2014

Stayed here for four nights. Located right above Namba train station in Osaka, making it most convenient to access from Kansai Airport. Didn't use any of the hotel's facilities as it's very central, with so many restaurants and shops located within walking distance. A small part of the hotel's entrance on the ground level is currently being renovated

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NeedSleep2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 5, 2014
Dear Guest,
Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing our hotel as your venue of accommodation and posting a kind review on Trip Advisor. We are glad to learn that our location enabled you to enjoy convenience in many ways during your stay. We greatly appreciate your positive feedback and sincerely look forward to your return for another pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 3, 2014 via mobile

This is my last night staying in Swissotel Nankai Osaka before jetting back home tomorrow.The reason why I'm so eager to write this review is that this hotel and their staff deserves much credit for making our family's stay a splendid one. I'm travelling with mum,siblings and my gf so in a way it is a family vacation. The main prob in japan hotels is that normally rooms are small and it's hard to accommodate a family. I booked two rooms-1 for my gf myself and another triple room for the rest of the 3 family members. As it is currently new year holiday peak period.I had to make separate day bookings on various hotel sites. Mine was ok but the triple rm was quite a challenge to book on 31/12/13. The family was housed on a different level on 31st Dec but subsequently the hotel staff got them on the same floor from the 2nd nite onwards.The hotel staff members that managed the information counter spoke great English.They provided us with maps,written notes on the different train lined to get to our destination and are always smiling and courteous.The view from my room was also fantastic.For the past few mornings I am greeted by the first rays of the morning sun.At night I get a free lights display from Namba Parks Mall. The rooms are clean and spacious even after viewing the family's triple room(1 bed is a couch bed) I'm still impressed. Then need I mention location, it's set atop Nankai line of namba station,direct train from airport no exposure of dragging luggage on open rds. Cross 1 traffic light and it's onwards to food haven of dotonbori & shinshaibashi. It's mainly rows and rows of restaurants and mini bars with some convenience stores and pharmaceutical stores along the way. Of course there are a few minor downsides to the hotel like tv channels are quite limited and mainly japanese, no sport channel to watch football/soccer when i'm away and full orange bulb lighting in room gives it kinda of a dated feel. Nonetheless there are still so many positives to this place. Next time I visit osaka again, Swissotel will be my hme to be :)

Stayed January 2014, traveled with friends
Helpful?
Thank Desmond T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 3, 2014
Dear Guest,
Thank you very much for making Swissôtel Nankai Osaka your home away from home and posting such a kind review on Trip Advisor. We are thrilled to learn that our services and the room you stayed left you with a great impression and that you would choose to stay with us next time when you visit Osaka. As guests' satisfaction is very important to us, we are glad to know that our efforts were positively recognized in your review. Once again, thank you very much for your feedback and we are hoping to welcome you back soon again for another exceptional stay with us.
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Singapore, Singapore
Level 6 Contributor
100 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 30, 2013

This review is abit overdued. Went to Osaka in November 2013 with my best pal. This hotel was booked because of its excellent location. It's directly above a subway station and there's Takashimaya just below! It was our base to explore the rest of Osaka and the neighbouring prefecture.

Service wise was good. No complaints about it. We dined at the hotel's Japanese resturant and the food is good! Room wise, the cleanliness was there and the housekeeping staffs did a great job making up our room everyday! Because we had quite a few items we always put on the dresser and each time when we come back, we could see the items all put and arranged very neatly on the dresser! And it was exactly how we would want to arrange if we wasn't in a rush to get out of the room in the morning. :) We absolutely love the hotel and if I were to go back to Osaka with my hubby or family, I'll definitely go back to this hotel!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank medgor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 2, 2014
Dear Guest,
Thank you very much for making Swissôtel Nankai Osaka your home away from home and writing such a fantastic review on Trip Advisor. We are very happy to read that our services, the room you stayed and our food qualities were able to meet your expectation and make you want to come back to stay with us once again. Our goal is to always provide excellent customer service and a comforting environment at all times for our guests. Your valuable feedback is greatly appreciated and we are certainly looking forward to serving you once again in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 30, 2013

Great location, very attentive staff, very comfortable rooms and an amazing breakfast buffet with a breathtaking view. Even the soap was special, as well as the pillow collection to choose from.
That's the way all hotels should be.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matthias_tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 2, 2014
Dear Guest,
Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing our hotel as your venue of accommodation and sharing your perfect staying experience through your kind feedback. We are very glad to read that you think our hotel is perfect from our "attentive" team members, rooms, the soap to our breakfast menu selections on the top floor. Your fantastic review is truly appreciated since guests' satisfaction is very important to us. Thank you very much for your positive highlights and we sincerely look forward to your return for another exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 29, 2013

The location is excellent with easy access to all types of public transportation.
There is a direct express train from Kansai Airport which runs basically every hour.
Close by various shopping malls and other shopping districts.
Rooms were comfy and spacious considering sizes of normal hotels in Japan.
Definitely will look to stay there again.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smallmars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 2, 2014
Dear Guest, thank you very much for staying at Swissôtel Nankai Osaka and posting a kind review on Trip Advisor. We are pleased to learn that you found our room comfortable and that our convenient location helped you to enjoy your stay in Osaka. Your positive highlights are greatly appreciated and we truly look forward to your return for another pleasant staying experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gladstone
1 review
Reviewed December 28, 2013

Executive level access made us feel really at home
next time I would time our entry to the hotel to take full advantage of the executive lounge
Breakfast was VERY good and plenty of food...we do like Japanese food
Access to trains was good and taking the Nanka line from the airport was only 38 mins to right under our hotel and only cost $30
Hence taking the JR train to Shin Osaka was easy as well for our trip up to Tokyo
Well worth the stay

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, January 2, 2014
Dear Guest, thank you very much for choosing to stay at Swissôtel Nankai Osaka and sharing your kind review on Trip Advisor. We are very happy to read that you had relaxing time at our Swiss Executive Club Floor and that our breakfast offerings were satisfactory to you. Along with our convenient location, we will continue to make our best efforts for providing excellent guest staying experiences. Thank you very much once again for your positive comment and we are indeed looking forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Osaka
#4 Romantic Hotel in Osaka
#4 Family Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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