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“Convenience, great service and nicely furnished”

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Swissotel Nankai Osaka
Ranked #8 of 303 Hotels / Ryokan in Osaka
Certificate of Excellence
Singapore
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Convenience, great service and nicely furnished”
Reviewed December 13, 2013

Superb location at Namba station (with an entrance just outside the airport Nankai railway gates), near great food and shops at Dotonbori. Wonderful service and nicely furnished rooms that were recently renovated.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank Melwyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 15, 2013
Dear Guest, thank you very much for choosing Swissôtel Nankai Osaka as your venue of accommodation and writing positive feedback on Trip Advisor. We are very happy to learn that you found our services wonderful and that you enjoyed your stay in our renovated room. We greatly appreciate your kind comment and truly look forward to welcoming you back for another pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,113 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Thai first
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English first
Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 13, 2013

The location of this hotel makes travelling and shopping with the heart of Osaka very easy as Namba station is a very major station. The staff are very
friendly and competent. You will be in good hands. No doubt about it.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 15, 2013
Dear guest, thank you very much for posting a kind review and choosing to stay at Swissôtel Nankai, Osaka. We are very pleased to read that you found our team members very friendly and competent. Since guests' satisfaction is always important to us, we are happy to hear that you were satisfied with our services and that you think our hotel is the best in Namba area. Your kind comment is very much appreciated and we are sincerely looking forward to welcoming you back for another pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 12, 2013

We stayed 4 nights in an Executive room . Our room has the beautiful view of the Christmas light-up at Namba Park. The room looked dated for a premium 5-star hotel room. Breakfast selection at the a Executive Lounge is limited and they seem to be short of service staff. Service staff was not smiley and polite ( they are not rude, just not smiling). Hotel is conveniently located above the Nankai Mamba station. It is easily accessible from/ to Kansai Int'l airport. The hotel staff assisted us with our luggage to the train platform during departure. The conceige staff have been helpful in giving us the directions to various places we would like to visit ( eg Nara, Osaka Castle, Instant Ramen Museum at Ikeda). They also made our dinner reservations for us.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank SCL091213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 12, 2013
Dear Guest, thank you very much for making Swissôtel Nankai Osaka your home away from home and sharing your experience on Trip Advisor. Along with the convenient location, we are pleased to read that the services from our Guest Service team members enabled you to have a pleasant staying experience.
However, we sincerely regret that the breakfast selections and service at the Executive Club Lounge were not able to meet your expectation. We will continuously make efforts to ensure that the offering is above our guest expectations and reinforce the staff training to increase attentiveness and consideration for our valuable guests. Since guests' satisfaction is a top priority to us, we will keep on reviewing our service touch points to ensure that our guests are well attended to. Thank you very much for your valuable feedback and we hope to serve you once again in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 11, 2013

We stayed for hour nights December 4 - 8, mainly shopping and eating. Swissotel proved to be most convenient with friendly staff.

It is connected to Nankai station with a few elevators. You can access the underground shopping street and subway stations within the compound. When we checked out, the staff brought our luggage all the way from our room to the train station, loaded on to the rack for us. This was so appreciated as the luggage was heavy.

Staff were very friendly and efficient. Concierge gave good recommendation of restaurants and day excursions. She even went to the extent that she translated menu for us as we had to choose a set menu when we made reservation. Thumbs up!

Room Tip: There are a lot of Asian guests and tend to be more talkative. Request for a room farther from the...
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MadeleineKam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 12, 2013
Dear Guest, thank you very much for choosing Swissôtel Nankai Osaka as your venue of accommodation and posting kind feedback on Trip Advisor. We are very happy to learn that our team members provided you with a satisfactory service and assistance efficiently in a friendly manner. Our goal is to always offer excellent customer service and a welcoming environment at all times for our guests. We are therefore glad to know that our efforts were positively recognized in your review. We greatly appreciate your note and truly look forward to welcoming you back for another exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 11, 2013

Great experience with this hotel!
Location location location is everything. Just above the Nankai Station, within the shopping district and most of all near Dotonbori one of the main attractions of Osaka.
Everything is almost walking distance.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c_sheena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 11, 2013
Dear Guest, we greatly appreciate your feedback regarding your recent stay at Swissôtel Nankai Osaka. We are glad to read that you had a great experience with us and that our convenient location enabled you to enjoy the surrounding areas including sightseeing spots. Once again, thank you very much for your kind comment and we are very much looking forward to welcoming you back in a not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 10, 2013

Very good overall quality, service is excellent and rooms are good. Namba Parks and City Mall are adjacent, so great for shops, restaurants etc. Subways are below hotel in Nakai Namba station, which also has a direct express train to Osaka Kansai (Kix) airport and the hotel staff will take your luggage down, help you buy the ticket and load your luggage onto the rain as part of he service.
The price is best booked in advance on their website, as otherwise can be a bit high however overall best for Osaka Namba area.

Room Tip: Access from Shin-Osaka best to take the Red Line subway to Namba station, get off and walk all the w...
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hcbaz65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 11, 2013
Dear Guest, thank you very much for making Swissôtel Nankai Osaka your home away from home and writing such a positive feedback on Trip Advisor. We are very pleased to hear that you had a pleasant staying experience due to our services and luggage assistance. In order to maintain and increase guests' satisfaction, we will make sure to keep striving for further improvement. Your kind comment is greatly appreciated and we are sincerely looking forward to welcoming you back for another exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon
1 review
Reviewed December 10, 2013

We had a great experience at Swissotel. Great view of the city while dining on the top floor. Food is ok. Accessible to shinsaibashi and sennichimae shopping district and subway station. No free facilities and wifi though.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank berlking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, December 10, 2013
Dear Guest, thank you very much for staying at Swissôtel Nankai Osaka and sharing your experience on Trip Advisor. We are glad to read that you had a pleasant time at Tavola 36, in the sky of Osaka.
As for our internet services, please kindly be advised that we offer room categories that guests can enjoy the complimentary Wireless Access in the entire hotel. All our Swiss Advantage, Executive and Suite rooms have internet included in the room rate. Please feel free to contact us directly for your next stay and we will make sure to recommend you a room type including a complimentary Wi-Fi high speed internet access. Thank you very much once again for your valuable comment and we sincerely look forward to welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Osaka
#4 Family Hotel in Osaka
#4 Romantic Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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