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“Nice hotel”

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Swissotel Nankai Osaka
Ranked #10 of 354 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed September 4, 2013

Good service and continent location
Very kind help me on package receiving and do the best for my baby bath, let us have a easy way to stay jus like stay at home. Besides housekeeping service, everything in the hotel is really good!


  • Stayed: September 2013, traveled with family
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Review collected in partnership with Swissotel
1  Thank Tzu Yu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 6, 2013

Dear Guest, thank you very much for making Swissôtel Nankai your home away from home in Osaka and for your kind review. We are very happy that your baby had a nice bath and let you and your family feel like home. If you have the opportunity to travel to Osaka again, we would be happy to welcome you back to Swissôtel Nankai in the hopefully not too distance future.

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1,639 - 1,645 of 3,448 reviews

Reviewed September 1, 2013 via mobile

My family's stay at this hotel was very discouraging. The service was horrible as soon as we walked in to the hotel! It took us about 40 minutes to get to the front of the line to check in, and then after we got to the front, it still took about 20 minutes to check in! When a staff member escorted us to our room with our luggage, my sister and I covered our noses as soon as we entered the room. It was a smoking room, and we especially asked for a non-smoking room! My sister and I waited outside due to the smoke, and my whole family was very angry about the situation. So if any families out there are going to this hotel, make sure that you clarify that you want a non-smoking room.

This might have been an apologetic upgrade to a small suite, but even the room looked nice, the space looked about half the size of an average hotel room! I would say that the only thing that was close to being status satisfactory was the pool, but otherwise services here were horrible and I would not recommend this hotel to people who are expecting quality service.

  • Stayed: July 2013
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1  Thank Kyotsukura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 2, 2013

Dear Guest, thank you very much for choosing Swissôtel Nankai while traveling to Osaka. We are very sorry to hear, that you were not satisfied with your stay and that we could not meet your expectation. We certainly will look into your comments seriously in order to improve on our shortfalls and provide better service to our valuable guests. Please contact the hotel directly if you could give us another chance in order to provide you with the service we are well known for. Thank you very much again for your feedback which will help us to improve in the future.

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Reviewed August 29, 2013

Stayed for 4 nigths in August. The hotel is very conveniently located for people arriving from Kansai. The area around the hotel is lively with plenty dining options. The hotel is overall very good in its amenities and staff really friendly. Fitness center also adequate, but hours of operation are not 24/7. Room clean with great view, but size of basic room is a bit small. Next time I would ask for a larger rooom. Breakfast buffet is great with wonderful view (served on the 36th floor). I would certainly reccommend this hotel to both leisure and business travellers to Osaka.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Swissotel
4  Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 1, 2013

Dear Guest, thank you very much for your kind review and that you made Swissôtel Nankai your home away from home while staying in Osaka. We are very happy to read, that you have enjoyed your stay and like our friendly colleagues, the breakfast buffet on the top floor of the hotel as well our convenient location. As we have several sizes of rooms, we can offer as well bigger rooms which are more convenient for a longer stay. In regards to the opening hours of our Pürovel Sports & Spa, we apologize that we are not able to offer this service around the clock. We are very happy to hear, that you will recommend our hotel and hopefully we can welcome you back to Swissôtel Nankai during your next visit to Osaka again.

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Reviewed August 28, 2013

Great location right on top of the Namba station, thus very easy to take the train from Kansai to the hotel which is fast, convenient, and cheap. Breakfast in the top story restaurant is top shelf, with an unbelievable 360 degree view. Across the street begins the endless maze of indoor/outdoor shopping district and restaurants.
Not a new facility but very nicely updated and spotlessly clean.

  • Stayed: August 2013, traveled on business
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1  Thank dryheat15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 1, 2013

Dear Guest, thank you very much for making Swissôtel Nankai your home away from home while visiting Osaka and we are very pleased to read, that you enjoyed our convenient location in the heart of Namba as well our breakfast buffet in our top floor restaurant Tavola 36 which indeed offers an unbelievable view over the city which is even more breath taking in the evening while enjoying a nice dinner or some fancy cocktails. Hopefully you will be able to return to Osaka and stay with Swissôtel Nankai again in the future.

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Reviewed August 28, 2013

Confess to mis-representation as my stay in the Swissotel Osaka was a good decade ago, but it is one of the best stays I've enjoyed worldwide... I have no idea what kind a feather they use to stuff those pillows or what degree of firmness the matress was gauged to, but I slept like a baby after very long flight, long walk, long meetings.

The hotel sits almost like a castle atop the Namba railway station and is centrally positioned in the center of a covered shopping arcade with everything from McDonalds to Sushi & Sashimi.

Osaka itself is not exactly Kyoto nor Tokyo, but it is still a large modern city with hints of traditional culture. if you're there (probably on business), visit the Osaka Shogun castle and experience Japanese theater. For the full flavor of Japan, culture, tastes, and visual overload, you must take the train to Kyoto for a minimum two days to explore the shrines and gardens and eateries of Kyoto, an hour or so away by Japan rail... Go in spring time and experience the cherry blossom. And for a quick guide into the 22nd century might look like, you go northward towards Tokyo... A world of its own.

  • Stayed: September 2012, traveled on business
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2  Thank sbadaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 1, 2013

Dear Guest, thank you very much for choosing Swissôtel Nankai for your hotel in Osaka again and we are very happy to hear, that you had a sound sleep in our comfortable beds as well enjoyed your stay in Osaka. Hopefully you will be able to visit Osaka again and will stay with Swissôtel Nankai as well in the future.

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Reviewed August 27, 2013

The stay was excellent. We all know Japanse hotels are relatively expensive and sometimes the value is lacking. I spend more than 100 nights in hotels around the world each year on business, this experience was fabulous. Sure I spent more than I could have but have no regrets about that. Its a great hotel, perfect location, easy access to airport, shopping and night life, great staff, decor and room comfort is better than most for the price and as "expected" in Japan. Spend extra, go for the Executive room and lounge benefits, it's well worth it - feel special.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Swissotel
3  Thank Happy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 1, 2013

Dear Guest, thank you very much for making Swissôtel Nankai your home away from home while staying in Osaka and we appreciate your kind review very much. We are really happy that Swissôtel Nankai Osaka was able to provide you with a special stay and fabulous experience in a perfect location in the heart of the south of Osaka. As the hotel is in the middle of the shopping, dining and night life area, we are sure that you had a great time here. Hopefully you will be able to return to Osaka and will stay with Swissôtel Nankai again in the future.

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Reviewed August 27, 2013

This hotel is conveniently located above Namba railway station and direct subway access. Warm and professional welcome on arrival. Very smooth check-in process. We had booked a deluxe double room that was comfortable enough though quite small- if you plan to stay for several days suggest something bigger. The room however was well appointed with a range of nice technologies and even a personal nespresso machine which was a nice touch. Our room was on the 22nd floor and provided a good city view. Not surprisingly the room was immaculately clean. The hotel provides several eating options and we enjoyed these facilities and were impressed with level of service. Located convenient to shopping malls and some interesting shopping areas, cares, and restaurants. Recommended.

Room Tip: If you plan to stay several days, ensure a decent size room.
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  • Stayed: August 2013, traveled as a couple
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2  Thank Moonrock1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded September 1, 2013

Dear Guest, thank you very much for staying at Swissôtel Nankai during your visit in Osaka. We are happy to read, that our colleagues provided you with a warm and professional welcome on arrival and that the check-in process was smooth. As we have several sizes of rooms, we can offer as well bigger rooms which are more convenient for a longer stay. If you will have the chance to return to Osaka again, we would very much appreciate if you will stay with Swissôtel Nankai as well in the future.

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Additional Information about Swissotel Nankai Osaka

Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Osaka
#4 Romantic Hotel in Osaka
#4 Business Hotel in Osaka
#8 Luxury Hotel in Osaka
Price Range: $189 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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