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“"Home" away from home”

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Swissotel Nankai Osaka
Ranked #9 of 298 Hotels / Ryokan in Osaka
Certificate of Excellence
San Jose, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“"Home" away from home”
5 of 5 bubbles Reviewed February 21, 2013

We considered this pleasant and well managed establishment our vacation home when we visited the Kansai area.

First, the hotel is conveniently located at Namba, an attractive commercial, tourism and transportation hub of Osaka. In addition to easy access of sightseeing spots in Osaka, many popular tourist destinations in Kyoto, Nara and Kobe are all a day's trip from this base.

Second, this beautiful facility is well cared for by the management and service team. Many guest rooms were recently renovated and equipped with improved accommodations. The guest room is spacious comparing to our experiences with some other hotels in Japan.

Third, we have enjoyed the genuine "customer first" service attitude from every service team member over multiple stays at the hotel. Before our recent visit, the reservation and customer relations staff helped resolve a reservation issue which was caused by the online reservation system. During our recent visit, we encountered a minor medical emergency around mid-night after our arrival. The senior Bell Captain and his staff contacted several local hospitals for us. They were able to find an emergency care facility with an English-speaking on-duty doctor. We were very pleased with a fortunate outcome about a totally unexpected event.

We look forward to visiting our home away from home. Swissotel Nankai Osaka, in coming years.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shellyw99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, February 24, 2013
Dear Guest, thank you very much for making Swissôtel Nankai your home away from home while visiting Osaka. We are very happy to hear, that you have enjoyed your stay and our newly renovated Swiss Advantage Rooms as well that we were able to assist you in many ways and we truly hope, that you feel better after seeing a doctor here in Osaka. We truly are looking forward to welcoming you back to Swissôtel Nankai during your next visit in Osaka.
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3,078 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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  • Chinese (Simplified) first
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English first
Melbourne
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 20, 2013 via mobile

The GM spoilt us from the moment I enquired about the reservation for our stay in the beginning of February. He surprised us with welcome drink and snacks because it was my partner's birthday, thanks Christian! We managed to get to our room as soon as arrived; the first time when were there, we had to wait until 3pm before we could go to the room! We like our deluxe suite and also the buffet breakfast. They still bake the best croissant :) The location is the best and it's so easy to move around when you stay here. The service we received from all the staff was great. Another great stay and this is a great hotel if you're planning to stay in Namba.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AG1781rtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, February 21, 2013
Dear Guest, thank you very much for your kind review and message and we are very happy to hear that you and your partner had a great stay at Swissôtel Nankai Osaka and that we were able to providing you with a memorable experience. We are looking forward to welcoming you back to Swissôtel Nankai during your next visit in Osaka.
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Kota Kinabalu, Malaysia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 14, 2013

We were there in Feb 7th -14th 2013. We stayed in the 22nd floor we booked the advangrade rooms . Room is great size consider japan hotels ! And very new .
Location is great very convenient . Very near shopping area and eateries!
The concierge ( the ladies) are very good very helpful and friendly . They will fully assist you if you have any problems.Is a great hotel to stay !
Try the skybar restaurant is great and they served Italian food and food is good !
At first we were quite worried of how to get our luggages to the train station cause there were 7 adults and a child and we have 12 pieces of luggages of all we know the concierge all assist us to the train station and push all our luggages to the train ( to airport) .
A big thank you to you all the swissotel staffs for such a efficient service ! Rooms are clean . They served Nespresso too ! Great hotel ! I will definitely stay there again if I go to Osaka again ! A big Thank You from us from Malaysia !

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, February 17, 2013
Dear Guest, thank you very much for your kind review and that you and your family made Swissôtel Nankai your home away from home while in Osaka. We are very happy to hear, that you had a great stay and that you like our new renovated room as well we are very proud that our colleagues showed you their “Passion for Perfection”. Thank you very much again and we are looking forward to welcome you back to Swissôtel Nankai in the hopefully not too distance future.
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Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

Awesome Hotel Location. Great and Attentive Staff; even if they didn't understand what you are saying they took every means and action to try to understand . Ultimately ~Needs fulfilled.
As we were early arriving at the Hotel, there wasn't a room available for us however they checked us in and we were able to leave our bags at the concierge.This enabled us to go on our adventure touring Osaka minutes after dropping our bags.
My friend our I truly enjoyed our short stay at Swissotel and we look forward to returning again.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SPYKEMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, February 7, 2013
Dear Guest, thank you very much for staying at Swissôtel Nankai during your visit in Osaka and your kind words. We are very happy to read that you have enjoyed your stay with us and looking forward to welcoming you back to Swissôtel Nankai Osaka again.
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Singapore, Singapore
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

This hotel is located a stone's throw away from the Airport express station. The hotel staff will help you bring your luggage to the Airport Express Station after check-out. The staff helped to bring our suitcases to the train platform and waited for the train with us, and helped us move our suitcases inside the train. This was very helpful to us female travellers on shopping trips, with heavy suitcases. We appreciate the staff's help very much.

The hotel is also above Takashimaya and Namba station. Its location is unbeatable. The room is spacious and clean. Bed is comfortable. Staff is friendly and service is excellent. Thoroughly enjoyed our stay. Will definitely choose to stay at Swissotel Nankai for next trip in Osaka. and I miss Osaka. Osaka is such a food paradise! best udon and okonomiyaki I have ever eaten, and dojima roll.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rie0125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, February 3, 2013
Dear Guest, thank you very much for your kind review and that you have chosen Swissôtel Nankai during your stay in Osaka. We are very happy to hear that you find our location very convenient and that you were able to experience our excellent service with Passion for Perfection. We hope that you don’t have to miss Osaka too long and that we can welcome you back to Swissôtel Nankai very soon again.
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Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

Nice Location, just above Aiport Express station. Good in-room service and facilities such as Nespresso coffee machine. High speed wireless so good for business. Close to shopping street so nice for shopping until night. Must come back next time in Osaka

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, February 3, 2013
Dear Guest, thank you very much for making Swissôtel Nankai your home away from home and we are thrilled to hear, that you have enjoyed our location as well the Nespresso coffee machine in our Swiss Advantage room and the complimentary high speed wireless internet. Hopefully we can welcome you back to Swissôtel Nankai when you travel to Osaka again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madisonville, Louisiana
Level Contributor
85 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Swissotel Nankai-Osaka once again provides excellent customer service, clean rooms, great food, and the best location. The hotel goes up to the 36th floor in the building. THe hotel is located above Nankai station, Namba subway station, and Takashimaya department store. You are only a 10 minute walk to Dontonbori area and excellent street food.

The rooms are fantastic and a non-smoking floor means just that. The view was fantastic with the ability to see Namba Parks, Osaka Tower, and other areas of Osaka. You have to appreciate the level of hygeine/cleanliness that most Japanese seek which is appreciated by my wife and I.

The room service is on time and the food remains hot and tasty.

The tivoli 36th floor restaurant on the top floor has excellent swiss customer service and spectacular views. My wife really enjoyed the ham croissants in the morning.

Thank you for a great stay and for helping us in a jam during the new year holiday.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tluehr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, January 26, 2013
Dear Guest, thank you very much for your kind review and for returning back to Swissôtel Nankai Osaka again. We are very happy to hear, that you had another great stay with us and that we were able to provide you with our Swiss hospitality and Passion for Perfection. We certainly hope that we are able to welcome you back again should travels bring you back to Osaka.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Osaka
#4 Family Hotel in Osaka
#4 Romantic Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 548
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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