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“Centrally located, Excellent concierge!”

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Swissotel Nankai Osaka
Ranked #9 of 298 Hotels / Ryokan in Osaka
Certificate of Excellence
Makati, Philippines
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Centrally located, Excellent concierge!”
Reviewed May 2, 2012

My family, 17 of us, stayed at Swissotel for a week from April 13-19, 2012. Excellent location - right on top of the train station, connected to Takashimaya Dept. Store, walking distance to several malls and Shinsaibashi, a major shopping area. The rooms are comfortable, offered a lot of amenities. I particularly enjoyed the espresso machine & the heated water closet. I loved the pillow menu! I was thoroughly impressed with the concierge - they were so efficient in answering all our questions, making restaurant suggestions & reservations and helping us with all our concerns. Breakfast needs improvement. We plan to come back in autumn and will most definitely stay here again!

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
1 Thank roselop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, May 4, 2012
Dear Guest, thank you very much that you and your family have chosen Swissotel Nankai Osaka as your home away from home and glad to hear that you have enjoyed your stay with us and we are looking forward to welcome you back to Swissotel Nankai when you travel to Osaka again later this year.
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3,070 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (247)
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Melb
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 1, 2012

We had to stay one night in Osaka before heading off to Takayama and then Kyoto, so we decided to stay somewhere close to the train station to avoid running around with luggage and elderly parents. Swissotel Namba is right on Namba station so it's extremely convenient.
After booking this hotel a few weeks ago, I decided hey, since I booked this really expensive hotel, I might as well ask them do a few things for me. Four restaurant bookings and one birthday cake for my husband was subsequently organised, with complex dietary requirements communicated and even have this envelope with all booking details and maps handed over to me when we check in. Very, very impressed by their concierge.

We took a train from airport to Namba station, there's even a courtesy phone on platform 9 to have your luggage wheeled to check in lobby. We weren't quite impressed with the checkin lobby though. It look so old school and the artwork in the check in counter looked like pieces of dyed hair samples. But up in the room and has a clean, simple and modern design, very different from the hallways and lobby. Very very impressed.

To find out a little bit on what's yummy around Osaka, please visit my food blog www.pigouttravels.wordpress.com

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
1 Thank Pigout_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, May 2, 2012
Dear Guest, thank you very much for making Swissôtel Nankai your home away from home during your short stay in Osaka. We are happy to hear that you like our newly renovated Swiss Advantage Rooms and glad to inform you, that we are just in the planning process for our Lobby renovation in order to provide an overall new product. We hope your husband had a nice birthday celebration and that he liked the cake. We hopefully can welcome you back to Swissôtel Nankai if you have the chance to visit Osaka again.
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Honolulu, HI
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 30, 2012

I stayed here from 4/23 - 4/25/12. I thoroughly enjoyed my stay here. The rooms are big and luxurious. The staff was very professional, helpful and attentive. It is in a very convenient location being right on top of the Namba Train Station and within walking distance to the Namba Walk and the Dotonbori shops and restaurants. I cannot say enough good things about this hotel. I will most certainly return to this hotel again.

  • Stayed April 2012, traveled as a couple
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Helpful?
Thank Tanner808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, May 2, 2012
Dear Guest, thank you very much for your kind review and that you have made Swissôtel Nankai Osaka your home away from home while travelling in Japan. We are thrilled to hear that you cannot say enough good things about Swissôtel Nankai Osaka and glad to hear that you will return when you have the chance to visit Osaka again.
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London UK
Level Contributor
111 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 27, 2012

In a previous review, I described the hotel's decor to be frumpy, past it's use-by date. Pleasantly surprised, I was, to find my room on the 23rd floor recently refurbished, in understated, contemporary style, to a high standard.

The room was certainly small, but maximum use was made of the space. Features abound. Kettle, tea set, espresso machine, very comfortable bed, warm duvet. A deep bath, strong hot water from an excellent shower. A safe, ironing board, work desk, small sofa, fast wifi (not at all free), a loaded amenities kit in the bathroom, and awesome views looking south over Osaka's miles of urban concrete.

This is a real full-service hotel which means you can expect multi-lingual staff, attentive help at any time, and very high prices for anything from the aforementioned wifi to a cup of coffee in the lobby.

The location can not be beat, above a subway station, next to a mall, and on the south side of the city's central attractions.

I had no time to grab breakfast, so can not comment on that.

  • Stayed April 2012, traveled on business
    • Value
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Helpful?
Thank clownshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, May 2, 2012
Dear Guest, thank you very much for your continues patronage and that you have chosen Swissôtel Nankai again as your home away from home during your stay in Osaka. We are happy to hear that you like our newly renovated Swiss Advantage Rooms and glad to inform you that effective May 1 we have included free WIFI in our Swiss Advantage Rooms to add more value to our product. We hope that we can welcome you back again for your next stay in Osaka.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2012


Swissotel in Osaka is a reasonably priced hotel With clean spacious rooms and bathrooms. One feature of their bathrooms that takes special notice is their "Toto toilet" . All hotels should have this. The hotel is centrally located by the Namba Park complex and connects to the train stations . Our family will certainly return to this hotel.

  • Stayed April 2012
    • Value
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Helpful?
1 Thank cristina.925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, May 2, 2012
Dear Guest, thank you very much for choosing Swissotel Nankai for your stay in Osaka and your kind comment and we are happy to hear that you had a pleasant stay and will return back to Swissotel Nankai Osaka. We are looking forward to welcoming you again next time.
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Singapore, Singapore
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 23, 2012

We booked this hotel for April easter break based on reviews by other travellers on Tripadvisor and as always, the reviews are spot on. Hotel is located right above the Namba train station and so convenient for us, especially with 3 kids, one 3 yrs old. There is a convenience store just by the train station before we enter the hotel and we stopped at the store every night to get our supplies for breakfast for the next day. There is a nice cafe and a counter selling delicious waffles on the same level, so we could have option to buy those for takeaway breakfasts when we were rushing to get on the train. We had connecting rooms and hotel rooms were nice and clean. Concierge service was fantastic and they had little slips of paper for directions to the places we wanted to visit. There is also a visitor information centre right by the Namba train station. Nothing to fault really.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank onglsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, April 24, 2012
Dear Guest, thank you very much for choosing Swissotel Nankai for your home away from home while staying in Osaka and we are thrilled to hear that you find our hotel great and that you like our location. We are especially pleased to hear your positive comment about our concierge team as they always show their Passion for Perfection. We hope that we can welcome you back to Swissotel Nankai during your next visit to Osaka.
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Melbourne
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 19, 2012

We stayed for 2 nights. Arriving from Tokyo by bullet train, it is only a short taxi ride from the station. The location is fantastic and the view is excellent.

The hotel staff are extremely helpful, nothing is too much trouble. The option to extend to late checkout to 2pm by paying a reasonable rate is great as our flight was early evening. This enabled us to have a full morning acitivities

Travelling to Kansei airport by rapid express (right underneath Hotel) is a definite plus!!!!

Highly recommended if travelling to Osaka.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, April 22, 2012
Dear Guest, thank you very much for your kind review and for making Swissotel Nankai your home away from home during your stay in Osaka. We are very happy to hear that you like our fantastic location and that you find our hotel colleagues extremely helpful. We are looking forward to welcome you back during your next visit to Osaka.
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Additional Information about Swissotel Nankai Osaka

Property: Swissotel Nankai Osaka
Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Osaka
#4 Romantic Hotel in Osaka
#4 Business Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 548
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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