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The St. Regis Osaka
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Reviews (1,643)
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607 - 612 of 1,643 reviews
Reviewed July 3, 2014

Amazing Hotel in a great location. The 4 year old St. Regis Osaka is right in the heart of Shopping (Shinsaibashi), Entertainment (Minami) and CBD. Very good service and high end spec in this top end hotel. As normal in Japan staff is well trained and extremely helpful. They really go the extra mile and want to make sure you are happy. Bell captain looked up sushi restaurants that were open after midnight and gave me 3 options with printouts.

Rooms are gorgeous and of very high quality, only using top materials. Lighting in the hotel looks good. As a SPG Platinum member you get a 3000 JPY voucher for the minibar as this property does not have a club. A good quality breakfast is served at the Italian restaurant.

It is really hard to find weak points at SR Osaka. One would be the gym, which is a bit small and the machines, like the treadmills, only have a Japanese menus. TV in the gym is also only in Japanese and only offers 6 channels. On top of that the TV hangs from time to time. Make sure you bring your own headphones as the hotel does not offer them.

Room Tip: take one that is not facing east as they can get very bright in the morning
  • Stayed: July 2014, traveled on business
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1  Thank Fernlicht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alairi, General Manager at The St. Regis Osaka, responded to this reviewResponded July 3, 2014

Dear Fernlicht,

Thank you so much for taking the time to post a nice comment on Tripadvisor following your last visit here at the St. Regis Osaka. It is much appreciated.
It was a pleasure to have you as our guest and the team and I sincerely do look forward to welcoming you back soon.

Thank you very much for being a loyal SPG Platinum guest!

Kindest regards.

Alain Rigodin - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

Wow...what a pleasant surprise, located in the heart of Osaka. Walking distance to subway, plenty of restaurants and shopping malls. Rooms were large and very comfortable. Breakfast was delightful with Japanese and western cuisine. Traditional Japanese bento box for breakfast was a great way to start the day.
Staff were courteous and eager to assist. Aoi at front desk was most helpful. Timothy our butler went out if his way to help us. I highly recommend this hotel truly a 5 star experience

Stayed: June 2014
1  Thank high_flyer_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alairi, General Manager at The St. Regis Osaka, responded to this reviewResponded July 2, 2014

Dear High_Flyer_Sydney,

Thank you very much for taking the time to write your feedback on Tripadvisor following your last here at the St. Regis Osaka.It is much appreciated.

We are indeed receiving excellent comments about how convenient your now preferred hotel in Osaka is located. The team and I are delighted to read that you had a lovely stay and that you were able to enjoy the many shopping surrounding the hotel.

Once again, I thank you for your kind words and highlighting in particular the service rendered by our front desk associate Aoi-san and our butler Timothy-san. As a tradition, a recognition letter shall be extended to the both of them.

The team and I do look forward to welcoming you back soon at the St. Regis Osaka.

Kindest regards,

Alain Rigodin - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

From check in to check out and sending from the entrance, it was just wonderful!
I was regret to stay just one night there. Definitely top in Osaka.
Comfortable bedding, well equipped work out place even though small size.
Breakfast was also very sophisticated.
All staffs are well trained and had wonderful recognition for SPG platinum. Especially, thanks for 3,000YEN per night mini-bar benefits.

Definitely will back and recommended.

Stayed: June 2014, traveled solo
Thank JJ012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alairi, General Manager at The St. Regis Osaka, responded to this reviewResponded July 2, 2014

Dear JJ012,

Thank you so much for taking the time to post a nice comment on Tripadvisor following your first visit here at the St. Regis Osaka. It is much appreciated.
It was a pleasure to have you as our guest and the team and I sincerely do look forward to welcoming you back soon.

Thank you very much for being a loyal SPG Platinum guest!

Kindest regards.

Alain Rigodin - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

My boyfriend and I started our tour of Japan with a 5 night stay at the St Regis in May and it was a very tough act to follow! Beautiful, spacious rooms, great service, perfect location... I was surprised we could afford such luxury!

As expected in Japan, the staff were polite, friendly and always happy to answer our questions and give us helpful advice.

The bar was beautiful and I'd like to give a special mention to Yukari, the barmaid who served us on a couple of evenings. We could tell she was a real professional when it came to cocktails and she recommended some excellent drinks to us. And, despite being quite busy, she always made time to chat to us and answer our questions on Japanese drinks and customs. It was an absolute pleasure chatting to her and we hope she enjoyed her short holiday around Tokyo visiting the various bars and distilleries!

If you're thinking of visiting Osaka, the St Regis is pretty much perfect and without doubt the place to stay. We certainly look forward to visiting again one day.

Thanks again for helping us start our trip on such a high!

Rebekah and Oliver

  • Stayed: May 2014, traveled as a couple
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Thank Rebekah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alairi, General Manager at The St. Regis Osaka, responded to this reviewResponded July 2, 2014

Dear Rebekah B,

I would like to thank you for taking the time to write your kind comment on Tripadvisor following your first stay here at The St. Regis Osaka.

Thank you for your feedback following the lovely experience you had and did enjoy very much the service delivered by our team and in particular the service rendered by our bartender Yukari-san.

As a tradition, a recognition letter shall be extended to her.
We do look forward to welcoming you and your family back to the St. Regis Osaka on your next visit to Osaka and the Kansai region.

Kind regards,

Alain Rigodin - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014 via mobile

Very conveniently located yet away from hustle and bustle of areas like Dotonbori. What a comfortable bed and spacious room. Good bathroom layout and perfect lighting throughout. Lovely staff. Delicious room service. This was a perfect stay. One suggestion for the hotel- supply a few more tea bags and coffee capsules in the room.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LooseFruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alairi, General Manager at The St. Regis Osaka, responded to this reviewResponded July 2, 2014

Dear LooseFruit,

I would like to take this opportunity to thank you for your comment posted on Tripadvisor, following your last at The St. Regis Osaka.
We are delighted to read that you had a lovely stay. Thank you also for your recommendation which is much appreciated.

Looking forward to the opportunity of welcoming you back to The St. Regis Osaka the next time you visit the Kansai region.

Kindest regards,

Alain Rigodin - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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