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The St. Regis Osaka
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Reviews (1,645)
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757 - 762 of 1,645 reviews
Reviewed October 14, 2013

This the second time to stay in this hotel within 6 months as the experience for the first time was just amazing....
I'd like to highlight the excellent service provided by the Hotel Manager , all the staff and Bulters at the St. Regis Osaka , it truly made our holiday very smooth and pleasant.
Prior to my stay, I contacted the butler through email and have their assistant to make several reservation at a few restaurants .
They replied within a day , it really makes our trip much easier.
The room is spacious and always cleaned thoroughly , the washroom amenities are always refilled.
The breakfast includings the choices of a full Japanese set and buffet . The bakery selection is nice , but the choices for the Made to Order egg dishes can be improved.
Location is absolutely great, just 5 mins to the Subway station, and just one station to Shisabashi station and 2 station to Umeda.
Will definitely stat here again next year , looking forward for special promotion package and new breakfast menu!

From Eva Lau-HK

Room Tip: Always go to their website to check for special package.
  • Stayed: October 2013, traveled with family
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Thank EvaLau-HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this reviewResponded October 15, 2013

Dear Eva
Thank you for your continuous support and loyalty for The St Regis Osaka .

I highly appreciate the kind words that you have written about our service and facilities . We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us.

I look forward to welcoming you back to your Osaka home with a new breakfast menu

With Kind Regards,
Giuseppe Fornillo Hotel Manager

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Reviewed October 13, 2013

As our first stay at the St. Regis Osaka, I can say that we had an over the top experience. Our expectations were beyond exceeded.

Service was excellent up to the very last detail. The staff was very attentive, friendly, helpful and engaged us in all different kinds of conversation. The hotel has a warm and elegant ambiance which made us feel right at home. The room we had was exquisite, good size with well thought-out details and amenities and not to forget a breath taking view of Osaka City.

The hotel is situated in the heart of the city, within walking distance of the Shinsaibashi shopping district, which is full of many branded stores and street shops. The subway station located right below made it very easy for us to move around.

This was an overall sophisticated hotel experience.

Thanks for a magnificent stay at the number one hotel in Osaka.
We will come back as soon as possible.
Well done!

Stayed: October 2013, traveled as a couple
Thank Edeline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this reviewResponded October 15, 2013

Dear Edeline B
Thank you for sharing your experience at St Regis Osaka
I appreciate the time that you have taken to write a so detailed review about our hotel facilities, location and service and hope that this will be useful for future guests who plan to visit Osaka; I am glad to read your comments about our biggest asset, our team and their service , is always pleasant knowing that we are providing the best services to our guests and you feedback is a great motivator
Dear Edeline B My team and I look forward to welcoming you back for another memorable stay at your home away from home in Osaka .
With Kind Regards,
Giuseppe Fornillo Hotel Manager

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Reviewed October 13, 2013

Sometimes things are just right. The Osaka StRegis is one. Excellent on every count - although the hotel is not cheap. Great location - especially if you're into shopping. The staff could not be any more attentive. Very clean. Great room and with a fantastic view of the city. It's as good a hotel in Osaka as you could ever want. Only two issues from our end were 1/ the hotel starts on the 12th floor of a building, so to get in or out of your room to/from the street needs two lifts. A bit inconvenient. 2/ shortly after we checked in, my wife was resting in the room on her own - and two staff came in to the room to check the minibar. Probably a genuine mistake, but not OK.
Despite that, we'd be very happy to go back to the StRegis.

Stayed: October 2013, traveled as a couple
1  Thank Albert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this reviewResponded October 15, 2013

Dear Albert S

Greetings from The St. Regis Osaka.

Thank you very much for your kind comments about the hotels, facilities, standards and especially about our service provided by our biggest asset, our team .

I would also apologies for the “genuine” inconvenient regarding the minibar, I have shared this incident with the department concern and we will ensure that situation like this will not occur again

My team and I look forward to welcoming you back for another memorable stay in the near future.

With Kind Regards


Giuseppe Fornillo Hotel Manager

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Reviewed October 12, 2013

This is one of the best hotels I have ever been to.
Positives:
- The room itself was truly wonderful, with electric everything including curtains. Wonderful rainforest shower (large dish on top and small ones on the walls). Absolutely wonderful butler service.
- Location is great with lots of shopping and restaurants nearby. In a very high scale area with access to affordable souvenir shopping.
- Convenience, the hotel is on top of a metro station which makes it very convenient to get places. (Make sure you know your exit from the metro station, since there are a something like 28 exits from the station).
- Hotel itself is very elegant and well appointed with a beautiful terrace.
I highly recommend staying in this hotel when visiting Osaka.

Room Tip: We stayed in a grand Deluxe room, which had a nice king size bed (a rarity in Japan).
  • Stayed: October 2013, traveled as a couple
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1  Thank sandra_lube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this reviewResponded October 15, 2013

Dear sandra_lube
Greetings from The St. Regis Osaka.

Thank you for sharing your thoughts and experience on your recent stay with us.

It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make here at The St. Regis Osaka

Nothing is more satisfying for us to know that our entire team has taken care of you very well and leave you with such a wonderful impression.

We would like to thank you for choosing to stay at The St. Regis Osaka and we look forward to welcoming you back to our hotel in the near future.

With best regards
Giuseppe Fornillo

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Reviewed October 12, 2013

1st time stay here. very close to shisaibashi shopping street. From door to room, the service is warm and feel I am VIP. Nearby is very convenient, easy to everywhere in Osaka. Room is great and big with nice view of Osaka. No executive lounge in St. Regis. You are able to find good food/drink nearby.
I'll prefer to stay here again next time.

  • Stayed: October 2013, traveled on business
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Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this reviewResponded October 15, 2013

Dear Richard C
Greetings from The St. Regis Osaka.

I am very pleased to learn how much you enjoyed your stay with us and I would like to thank you for posting your experience in tripadvisor and hope that this will be useful for future guests.

It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make here at The St. Regis Osaka.

We would like to thank you for choosing to stay at The St. Regis Osaka and we look forward to welcoming you back to our hotel in the near future.

With best regards,

Giuseppe Fornillo Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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