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“Elegance in Osaka”

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The St. Regis Osaka
Ranked #3 of 303 Hotels / Ryokan in Osaka
Certificate of Excellence
Virginia
Level Contributor
467 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
“Elegance in Osaka”
Reviewed April 22, 2013

This is an elegant 5-star downtown hotel with a very courteous, helpful staff. The room was almost hilariously over-engineered in Japanese fashion. The electronic toilet had 8 buttons on it, although multi-buttoned toilets appeared to be the norm in Japanese hotels. There is a tub and separate shower. Air conditioning was effective. Reception is on the 12th floor, and then you take a separate elevator to your room floor. Lights and curtains are controlled from a master control panel. The TV in the tub area comes with its own remote. We ate dinner in la Veduta, an unscale Italian restaurant on the 12th floor with excellent food. The menu is on an i-Pad, and the offerings change every night. There is also a less formal French restaurant on the first floor. Breakfast is served in la Veduta also, and it consists of an extensive buffet of both Japanese and Western offerings. We could find no fault with the St. Regis.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank RebelVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 25, 2013
Dear RebelVirginia

Thank you for taking some of your time to write a so detailed review on Trip advisor and share your experience.
I am pleased to learn that you had good time with us and enjoy our facilities and restaurants .
We strive to provide a high level of bespoke service to guests and to receive feedback such as yours is very reassuring.
Once again thank you for your support and we are looking forward to welcoming you to the best address in Osaka
Warm Regards
Giuseppe
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1,398 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
San Diego, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 19, 2013

We stayed at the St. Regis for 2 nights during our visit to Osaka and Nara. Hands down one of the best experiences we had. We went through a very scary earthquake and were comforted by how safe the building was. The staff made sure we had everything we needed to be comfortable. Highly recommend the buffet breakfast at the hotel's Italian restaurant. Incredibly fresh ingredients, fabulous selection, attention to every detail.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Basakkaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 19, 2013
Dear Basakkaya
Thank you for sharing your experience at St Regis Osaka on tripadvisor
I appreciate the time that you have taken to write a review about our hotel and service; I am glad to read your comments about our greatest assets, our team and about the quality of our La veduta breakfast.
As an important part of our self-assessment in knowing that we are providing the best services to our guests and you feedback is a great motivator
My team and I look forward to welcoming you back for another memorable stay at your home in Osaka .
With Kind Regards,
Giuseppe Fornillo Hotel Manager
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Kuala Lumpur, Malaysia
Level Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 13, 2013

We were a group of four couples on a mission to find cherry blossoms and good food on a long weekend trip to Osaka. All of us loved the St. Regis In Osaka and found it to be beautiful with great rooms and service.
LOCATION : 5 stars
ROOMS : 5 stars - very large especially considering this is Japan. Beautifully appointed with an equally large bathroom. Sotheys toiletries.
SHOWER : 6 stars - to be experienced.
BREAKFAST : 5 stars- something for everyone. Hard to complain. Coffee/cappuccino took awhile a to come but there was only one baristas serving close to 50 guests at peak period.
DECOR : 5 stars - tasteful and creative with a Japanese touch in Western environment.
Food recommendations by concierge - 4 stars - there was a miss but we were given options and made the pick ourselves. maybes we didn't choose well.
If only all hotels were like this.
PRICE : PAINFUL!

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
3 Thank marigo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 16, 2013
Dear marigo13
Thank you very much for staying with us at St Regis on your most recent visit to Osaka and to share your experience on Web
We are delighted to know that you enjoy our services and facilities. At St Regis we continuously strive to improve the level of our services and your compliments are definitely an important aspect in our self assessment.
My team and I look forward to welcoming you back soon at best address in Osaka .
With Kind Regards,

Giuseppe Fornillo
Hotel Manager
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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 12, 2013

My husband I spent only one night at the St. Regis in Osaka and have only positive comments to make. I had some questions about transportation to Naoshima before I arrived at the hotel and not only did the concierge answer my questions promptly but provided train times, cost of train, and cost of private car or taxi. The room was wonderful, the buffet breakfast a feast, and the staff unfailingly helpful. I would love to stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank beth n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 13, 2013
Dear beth n

Thank you for your comments and for choosing to stay with us at St Regis Osaka .
We are delighted to read that you have enjoyed our facilities and services especially the assistance from our Concierge .
Your feedback is definitely an important aspect in our self assessment as it helps us to know that we are providing the best services to our guests, the most important aspect of our operation.

My team and I look forward to welcoming you and your husband back to your home in Osaka .

With Kind Regards,
Giuseppe Fornillo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 9, 2013

Conclusion: awesome property. ideal location. excellent service. will be back!

This stay: 4 nights.
-Check-in & property: i'm a non-smoker, but I made the mistake of making the reservation as a smoker (there was no non-smoker room avaliable). so when i checked in, i got upgraded to a suite but it was smoking. having explained my situation (i can't sleep in a smoking room), the hotel understood and then upgraded to the non-smoking executive suite (even better!) on the 25th floor. great job hotel management and thank you! anyhow, the suite is mind blowing nice with a fantastic view of osaka (facing west). construction and finishing, especially the bathroom is really fantastic, better than any place I have seen. ( you know the little moulding for the bathroom that only very high end construction people can execute properly)
-Service: was equally nice (starting from the corrected checkin as i mentioned) and butler service (although i really don't use the butler service much). but they did go out of their way to get me the right pillows at 1am (i can't sleep with big pillows). also as SPG Platinum, able to spend up to JPY 3000 per night on the minibar / refrigerator (nice!)
- breakfast - 12th floor (lobby floor) place, pretty nice. food is very high quality. every morning i ate the japanese bento box which was very high quality (you can order one a la carte per person - the other a la carte menu was egg benedict, japanese meat dish, and some fish dish)
- Location - excellent. it's one subway station from shinsaibaishi station (main shopping area in osaka), but you can walk there from the hotel as there are shops to browse through. and from shinsaibaishi, you can walk another one station to dontonbori (major eating area). everyday we walked from hotel to both places, and on the way, very enjoyable to browse the shops and soak in the atmosphere! as for transport, you can take the train (the property is one block away from hommachi and connected via underground walkway) to osaka station / umeda (two stations away) for regular trains / subways to go to neighboring cities or shin-osaka station (four or five stations i remember) for shinkansen (fast train to tokyo). i took both subway which is cheap or the taxi, actually a bit slower due to traffic but nicer. it's just the best location i can think of.

Pros: amazing property.

Considerations: (i) no swimming pool - why? i have no idea. although the 24-hour gym is nice (but a bit dark and scary when the spa closes and there is nothing else on that floor) (ii) pricey (yes it is.. but you get what you pay for) (iii) no kids activities, no kids club (just to be clear for those with kids)

About me: East asian male, based in Hong Kong, travels for business and pleasure 100-150 nights a year (most Asia), SPG platinum 75

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank lifeadventurelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 13, 2013
Dear lifeadventurelove
May I thank you for choosing to stay with us at St Regis Osaka and for the time that you have taken to write a so detailed review.
It is always a great pleasure to receive such positive feedback especially from experienced guests, with a lot of attention to the details. Moreover, I would like also thank you regarding the comment about the light level during the night at fitness corridor we will fix it immediately and unfortunately, not much can be done about the lack of swimming pool.
I hope your comments will be useful for future guests and my team and I look forward to welcoming you back soon
Giuseppe Fornillo
Hotel Manager
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2013 via mobile

Stayed with wife and 2 young kids. We normally stay at Swiss hotel Osaka when we make our annual trip to Japan. But I wanted to try somewhere different this year. From Osaka airport, we needed to take an extra 10min by subway to get to st Regis, but it was well worthwhile. The standard room was big, with a high ceiling and tasteful decor, we all enjoyed our stay. The butler service was exceptional, I only wish I could spend more time as we had to check out early next day. Will definitely come back next year.

  • Stayed March 2013
    • Value
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Helpful?
Thank TrythisTeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 11, 2013
Dear TrythisTeddy

Thank you for choosing The St. Regis Osaka this time and we are extremely delighted to know that your stay with us was beyond your expectations, thanks also for taking the time to share your experience on Trip Advisor .
We look forward to have you and your family back soon with us here at the best address in Osaka

Warm Regards
Giuseppe Fornillo Hotel Manager
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D.C.
Level Contributor
177 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 9, 2013

Family stayed there during the Lights Festival in nearby Kyoto. I'm glad we stayed here because the service is great, rooms are awesome, and breakfast buffet really good! The Bar is really cool, and the outdoor Japenese rock garden is beautiful and peaceful. We will go back next time in Osaka!

Room Tip: On the side overlooking the rock garden.
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  • Stayed January 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank D_C_Exp_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, April 10, 2013
Dear D_C_Exp_Traveler

Greetings from The St. Regis Osaka.

Thank you for sharing your thoughts and experience on your recent stay with us.


Nothing is more satisfying for us to know that our entire team has taken care of you very well and leave you with such a wonderful impression.

We would like to thank you for choosing to stay at The St. Regis Osaka and we look forward to welcoming you back to our hotel in the near future.

With best regards,
Giuseppe Fornillo Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Osaka

Property: The St. Regis Osaka
Address: 3-6-12 Hommachi, Chuo-ku, Osaka 541-0053, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Bay Area / Bentencho / Yodoyabashi / Hommachi / Tanimachi / Kyobashi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Osaka
#1 Romantic Hotel in Osaka
#2 Business Hotel in Osaka
#2 Spa Hotel in Osaka
#3 Luxury Hotel in Osaka
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Osaka 5*
Number of rooms: 160
Reservation Options:
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Also Known As:
The St. Regis Osaka Hotel Osaka

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