Pros- Building is new so everything is clean and comfortable. Stayed in the grand deluxe premier room on the 20th floor with a view-bath which had a large window adjacent to the tub that overlooked the city of Osaka. Shower pressure was excellent . Staff from the bell to the front desk, concierge/butler and waiter at the breakfast room were very helpful.
Cons- Needs to improve a LOT on food. Especially their room service menu for sandwiches and the afternoon tea menu at the lobby bar/tea room. Club sandwich was dreadful with a terrible looking slither of orange coloured cheese, the ones you would llikely find in supermarkets or fastfood chains, I could not finish my plate due to it's unappealing presentation. The chicken in the club was unimpressive too, they need to learn how to fix proper sandwiches for the price they charge...
Breakfast on a week day was smooth but on Saturday it became too full for it's capacity, we agreed to wait in our room until the table was ready but did not receive any call after twenty minutes. Called them and turns out the table was ready after all, how strange.
Afternoon tea- This was already included in our package. After my rather disappointing tea experience at the Ritz Osaka several years ago was not particularly enthusiastic but tried anyway turned out to be mediocre and a let down. As I have mentioned the building itself is pristine and beautiful so the bar/lobby tea room is cozy with high ceilings and huge windows a perfect setting for a nice cup of tea when the weather proves to be sunny. However I suppose the waiters are not used to serving afternoon tea, the guy who brought us the tower just left the table without explaining what was on each tray...bizarre. The aforementioned sandwich was probably made by the same kitchen so I will not repeat on the quality. The cheesecake and the sponge cake was good, scones were too hard and chewy like buiscuits, strangely my Darjeeling tea did not arrive for 20 minutes so had to remind them..the room was not even full and there were plenty of waiters so puzzled why this happened.
I will probably stay at this hotel due to it's cleanliness compared to other options in Osaka but will skip the inroom dining and the tea menu at the lobby in the future. Take the subway to Shinsai bashi or Namba which is only one and two stops where you will find plenty of other dining options.
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- Also Known As:
- The St. Regis Osaka Hotel Osaka