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“Pleasantly surprised”
Review of Tavola36

Tavola36
Ranked #255 of 38,468 Restaurants in Osaka
Price range: $18 - $138
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Reservations
Description: An elegant contemporary design that creates a "Dining in the Clouds" experience - Offering menus that creatively incorporate the five senses with a breath taking view of Osaka. Tavola36 offers an international breakfast buffet, an Italian themed lunch during weekdays and on weekends and holidays a “Lunch, Brunch, Lunch Buffet with Sparkles”, and you can enjoy Mediterranean specialties dinner with seasonal dishes served to your table fresh from the kitchen.
Reviewed July 20, 2018 via mobile

Came here on the last night of our stay at the hotel for a quiet relaxing evening away from the city and for a change from Japanese food. Tables were all set up for the views. Menu is European and offers set course options, salad bar, pastas and pizzas as well as usual a la carte choices. Lots of drinks choices. Quality pretty good overall although fish was over cooked. Definitely on pricier side but to be expected in a hotel like this. Service started off well and then dwindled as the restaurant got busier and felt like more attention paid to the locals. Good Gluten free options.

Date of visit: July 2018
1  Thank carolynk294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, Director of F&B at Tavola36, responded to this reviewResponded July 22, 2018

Dear Carolyn K,

Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for your positive review and I am delighted to hear that you enjoyed your dining experience at Tavola36! I won’t miss to convey your valuable comments to my teams. Besides this, I have taken note of your remarks in regards to our service level when the restaurant got busier and we will pay more attention on this. We definitely look forward to welcoming you again for another exciting moment in our hotel!

Kind regards,

Clemens Mair
Director of F&B

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3 - 7 of 135 reviews

Reviewed May 12, 2018 via mobile

Because of the view, we chose to come up to have a nice drink with a beautiful view....
After ordering two drinks, we had our drinks we 3 olives and some peanuts.. like very few of them.... we asked for some more.. we were told that it would come at additional cost!!... ok very cheap coming from this type of hotel but let’s go for it.. we order two additional drinks but this time no peanuts came with the drinks... so maybe it’s a bit stingy to expect something to come with your drink but really given the price of the drinks you would expect much much much better.... so disappointed!

Date of visit: May 2018
Thank Marine-tripAd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, Director of F&B at Tavola36, responded to this reviewResponded May 14, 2018

Dear Marine-tripAd,

Thank you very much for sharing your feedback on tripadvisor! We always strive to only have the best service for our customers and we would like to extend our sincere apologies that your recent bar experience was not up to par and your expectations. We have taken all your points and we will do investigation on that matter. Note that we have informed our team members on the service you received during your visit and we will definitely work on improving it. We definitely to be able to serve you better in the new future and would be glad to welcome you back to Tavola36.


Kind regards,

Clemens Mair
Director of F&B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2018

Ultimately the food was very good, if over-priced, but the process includes a fixed set of included appetizer and main courses with "upgrade" options. Appetizers and desserts are served buffet style. They views over the city are spectacular, but you pay for them.

Date of visit: December 2017
Thank Ingmar53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, other at Tavola36, responded to this reviewResponded January 28, 2018

Dear Ingmar53,

Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for sparing your precious time to share your dining experience on tripadvisor. It is our pleasure to learn that you enjoyed our food offerings and the panoramic view over the vibrant Osaka. I will certainly not miss to share your positive feedback to our team! Thank you again for choosing our restaurant and we look forward to welcoming you back to Tavola36 whenever you have the chance to visit Osaka again.

Kind regards,

Clemens Mair
Director of F&B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

A lady took us to our table where she immediately put our tea and we got our meal.
Soon as we came back found another lady moved our dishes to another table because another family wanna move to that table. My daughter told her that it's our table but she ignored her as if she's invisible.
I never get clear answer that make sense even from the manager what the reason is so the most possible reason that makes sense to me is because (i hope i am wrong) that they're racist because i'm just a foreigner. They treated us like dogs, moving our dishes wherever they want us to eat.
Thanks a lot swissotel, i still can't believe this happens in swissotel in japan

Thank Bud C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, Director of F&B at Tavola36, responded to this reviewResponded October 16, 2017

Dear Bud C,

Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for taking your valuable time and sharing your impression on TripAdvisor. We would like to apologize for all discomfort you encountered during your recent visit and we also would like to inform that your review has been taken very seriously with the respective team members. As an international hotel, we are committed to providing all our guests regardless of their nationality with the same highest quality of service and we sincerely regret that we were not able to meet your expectations. We do hope that you will accept our sincere apologies and hopefully that we will have the chance to welcome you again in order to show you our service improvements.

Kind regards,

Clemens Mair
Director of F&B

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2017

The warm reception at the door and the breathtaking, panoramic view visible even as you walk to and especially seated at your table set the mood! Moreover, a plentiful AND varied selection of Asian, as well as, Western food, start your day right!

We were so delighted to always be seated by the window to enjoy the view of Osaka and I appreciated the fact that the Receptionist who seated us asked for our drink orders right off the bat, each time. There was only one time that they forgot to bring the drink I ordered as we were seated, but with a lot of wait staff around, that was easily remedied. No sweat!

I'm big on ambience and cleanliness, my husband is big on the quality of food and we were both heartily pleased by our experience at Tavola 36 each morning during our stay there.

Date of visit: May 2017
    • Service
    • Food
Thank Bo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, Director of F&B at Tavola36, responded to this reviewResponded June 21, 2017

Dear bo-voyage,

Warmest greetings from Swissôtel Nankai Osaka.

Thank you for your positive feedback about your breakfast experience at Tavola 36. We are very glad to hear that you enjoyed the variety of food and the majestic view of Osaka offered from the top floor. Your kind words about our team members are also greatly appreciated and will be shared with them. Providing a personalized service to our guests is one of our major values and we are delighted that our service was up to your expectations. We look forward welcoming you back to our hotel in a not too distant future.

Kind regards,

Clemens Mair
Director of F&B

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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