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Hotel Monterey Grasmere Osaka
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Reviews (1,869)
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Reviewed March 2, 2012

This was one of the best places we stayed during our tour of Japan.
It's located just above the JR Namba Station, which is very handy for those travelling with a JR Pass. From the station, head towards exit B. Right after crossing the controlled gates, take a right, cross two glass doors and you will see a supermarket (BTW, great place to shop your breakfast and/or dinner supplies. Open 9 to 24). Walk along the walls of the supermaket and right after it, take a 90 degree turn to your left. This will lead you to a hall. Take the scalators up. From the scalators, walk the opposite way to a small art galery. Take the elevator to 22nd floor. That's where the reception is located. Rooms are located on floors 23 to 30.
The hotel is posh and had all ammenities we needed. Rooms are small, but comfortable. There's a small fridge in the room. Great views (we were on floor 28). No wifi in the rooms, just in the lobby. Beds are hard, however great to sleep in.
From the hotel you can easily walk to Dotombori, or simply take the subway to reach any part of the city.
Overall, for the price we got, we would not hesitate to go back to this hotel.

  • Stayed: February 2012, traveled with family
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3  Thank Fortaleza_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2012

This room epitomised the stereotypical Japanese hotel experience. Very small room (double bed and just enough space to get from bed to door), though a great location for accessing the OCAT (cheap direct bus to Airport) and was affordable. Has a fantastic top end teppanyaki restaurant which was top end priced... though well worth it if you want something special.
Had very hard mattresses and strange pilows, which were incredibly uncomfortable but were indeed for sale if thats what you are into.

Room Tip: Test the aircon on first arrival. Ours made a lot of noise, though they were more than happy to move us to an equivalent small room.
  • Stayed: February 2012, traveled as a couple
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Thank cwgcwg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2012

The combination of English speaking staff + Location ( it literally right no top of the subway lines and right next to the OCAT) + its Japan, what more can be said. Everyone is so friendly and eager to help. The rooms are larger for a Japanese standard and the beds are comfortable. WiFi is also available to those who don't want to use LAN line. Your in walking distance to Dontobori and a short ride on the metro to Osaka-Jo and more. You will also be able to find cheap eats round the Hotel. For breakfast I recommend the Green Cafe on the 1F of the OCAT building next door. Overall its a great hotel, I wouldn't mind staying here the next time I visit Osaka.

  • Stayed: February 2012, traveled solo
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1  Thank E_KiM_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2012

When I arrived I had been upgraded to a double room(from twin) which was nicer with the slightly larger bed.
The place starts at the 22nd floor, and is right next to the most exciting part of Osaka, Namba/Shinsaibashi/Dontonbori. If you are on the right side you can see all of this(I wasn't but it was still a great view).
The decor is obviously a little old but very classy and incredibly well themed - grand and prestigious without being tacky. It felt 5 star all the way(almost).
The choice of pajama sizes on arrival was great, large just fit me.
The free postcards were great too, an easy way to contact the family.
Inside the bathroom was also pleasing - a wide range of amenities and generally clean, though the corners were a bit rough(cleanliness wise) and this was repeated around the room(the bed dressing, seat and corners were all quite dirty).

Then I found a dirty porn guide...as in pages stuck together. I also couldnt get bbc in english(as the guide said I could by clicking a button on the remote) so I went to reception with the dirty guides(in a plastic bag) and the remote. I gave them the bag containing the tainted guides and said 'these are disgusting, you can look at them.' At this stage they didn't look properly, perhaps they thought I was a prudish person. I was disappointed to not get any immediate feedback about the issue.
A staff member came up to my room to supposedly try to show me how to use the remote and continually pressed a button which brought up porn channels by accident(not his fault), apologising profusely each time(which was actually very funny). He was sweating profusely thinking I was angry about it and hated it but it was actually quite good comic relief and I felt very sorry for him. He then worked out that my remote didnt have the translation button.
After half an hour I realised that the staff members I handed the bag to did just think I was simply against pornography, so I called them up and tried to explain. The conversation was one of the strangest I have ever had, this is a rough recollection;
Me: Have you looked in the bag I gave you?
Reception girl: Well Sir you must understand we have adults pay for view tv channel, and also some adult channel.
Me: No, look, I have nothing against porn, did you look in the bag?
Reception girl: I am looking now and yes this is the guide for our adult channel.
Me: Look, I kind of like porn, but can you please look properly at what I gave you. Open up that guide.
Reception girl: It's stuck.
Me: Yes....
Reception girl: Ohhhh...ohhhh....I am so very sorry sir.
Me: That's all I wanted to hear.

So I guess my issues here are;
- The tv system really really really sucks. Even after all the hassles above, I couldn't plug my laptop in via hdmi(it had plugs but the remotes are stunted and everything goes through the pay tv/porn box) to make up for it.
- The cleaners really need to check the adult guides in case somebody has used them for their immediate pleasure.
- The staff need to follow up more when somebody points out an issue, and not make assumptions.
- Management should have followed this up. It's pretty damn disgusting and although I am not out for freebies, I would have appreciated some kind of formal apology, especially considering I had 5 of my employees staying there for a week too.
- There are a few places where you can see it's not part of the routine to check/clean(the chairs, the bed dressing strip).

This experience tainted everything else in the room for a bit and has probably led to me skipping over a few of the positive aspects of the room, such as the great light controls on the bedhead, and the fact that the staff called me to make sure I didn't need my room made up the following day.

And onto the location - it's superb. Even in the cold, we were able to walk underground the whole way to half a block from Shinsaibashi(undercover shopping and eating). The freezing temperatures barely touched us, and it was close enough to duck out to lunch or dinner at a moments notice.
It's also right above JR Namba station, which is a Y1000($13ish) bus trip from the airport, the drop you about 100m(mostly indoor) from the hotel entrance. This is also convenient for travel, and like other stations in Japan, great for shopping - there is a very good supermarket pretty much in the basement of the hotel.

Despite the initial negative experience, and laugh - the hotel proved to be an ideal place to say(along with 5 colleagues) and I would still give it four stars. What happened to me could have happened to anyone, but all the same to leave me feeling so positive about the place says quite a bit - and I would return.

  • Stayed: February 2012, traveled on business
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2  Thank hoteltron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2012

This hotel was great.....

Clean rooms (amazing look), friendly staff, great location.

This hotel is 1 minute from the underground station. This hotel is really good. I stayed in a standard double room on a high floor with a great view of the city. This hotel you are very close to the location that all is happenening on a evening.

The only downfall to this hotel is it has small rooms. But it does have all of the mod cons.

  • Stayed: February 2012, traveled as a couple
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Thank ladream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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