In terms of the facilities, cleanliness and amenities of the hotel, it is rather decent. If I have to nitpick, I would say the hybrid yukata was too tight for me. But, that's really no big deal for me. What really upset me was the staff who handle my checkin. She was rude, unwilling to help and even down right spiteful. It is too long to explain the whole situation. Essential, the frustration was caused by language barrier. However, the way the staff handle this barrier is very poorly. At times, she would just walk away without saying a word and won't come back to help unless you ask what is going on.
I would have rated this hotel poor but it is just 1 staff out of 7 or 8 front desk staffs I have seen there. The other staffs are actually very nice. So, I have to be fair.
I do think the reservation system for Toyoko Inn needs some improvement.
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- Also Known As:
- Toyoko Inn Osaka Umeda Higashi Hotel Osaka