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“Nice hotel; poor customer service!”

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Toyoko Inn Osaka Umeda Higashi
Ranked #131 of 298 Hotels / Ryokan in Osaka
Hong Kong
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel; poor customer service!”
3 of 5 bubbles Reviewed January 19, 2012

In terms of the facilities, cleanliness and amenities of the hotel, it is rather decent. If I have to nitpick, I would say the hybrid yukata was too tight for me. But, that's really no big deal for me. What really upset me was the staff who handle my checkin. She was rude, unwilling to help and even down right spiteful. It is too long to explain the whole situation. Essential, the frustration was caused by language barrier. However, the way the staff handle this barrier is very poorly. At times, she would just walk away without saying a word and won't come back to help unless you ask what is going on.

I would have rated this hotel poor but it is just 1 staff out of 7 or 8 front desk staffs I have seen there. The other staffs are actually very nice. So, I have to be fair.

I do think the reservation system for Toyoko Inn needs some improvement.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lenyywong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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    52
    37
    4
    2
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Bristol, United Kingdom
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 2, 2008

Booked this hotel through the Toyoko Inn booking engine, waiting the mandatory 2 months before foreigners are allowed to book. It looked like one of the Osaka hotels that were closest to the main city. I travelled with my sister and had quite a big suitcase, and transferring from the Osaka Train station to the Umeda Higashi subway was a pain (no elevators). Ended up in the right subway station (Minamorimachi). But took a wrong turn and ended up wandering the back streets of Osaka for an hour in 30 plus degree weather as a lot of the locals couldn't speak english. SO be warned it's slightly hard to find. But once you do it's great. It is actually also accessible via Temma JR train station which I didn't realise until after.

It is run by women, and is a business hotel, therefore be prepared for late check in/early check out. However, all the staff speak english. I was very impressed by the cleanliness of the hotel. We were given towels every day, a dressing gown, slippers, free internet access in the lobby and also in the room (LAN cable). There is an ice dispensing machine in the lobby and a water unit. There is also free Japanese breakfast for all guests from 7am to 9.30am. So make the most of it. There is free green tea in each room, and all guests are given a little gift pack. I think the businessmen got a lot more, but I think it's because they are men and they spoke Japanese! They clean the rooms everyday so make sure you have everything locked up (just in case). The train station is close to everywhere (a couple of stops to Minami and a couple of stops to Umeda) so you are always within short distance to the main tourist areas. If you are looking for somewhere incredibly cheap then choose this place, but if you are looking for something incredibly central then probably look elsewhere.

I think it's a great hotel chain and if I go back to Japan and get the chance to book I would definitely do it again.

  • Liked — cheap, clean, friendly staff, great facilities, easy once you know where it is
  • Disliked — a wrong turn made this experience not the best it could be
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank mixedlollies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toyoko Inn Osaka Umeda Higashi

Property: Toyoko Inn Osaka Umeda Higashi
Address: 5-3-25 Nishitenma, Kitaku, Osaka 530-0047, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Hotel Style:
#16 Best Value Hotel in Osaka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Toyoko Inn Osaka Umeda Higashi 3*
Number of rooms: 241
Reservation Options:
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Also Known As:
Toyoko Inn Osaka Umeda Higashi Hotel Osaka

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