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Reviewed May 18, 2019

We booked a five-night stay at the Quintessa Hotel Osaka Bay through Agoda. The hotel room was huge and clean with a mini refrigerator and flat screen TV. There was also a complementary handy phone. There were free toothbrushes, razors, brush/combs. They also provide hair dryers and weighing scale. The bathroom had both shower and bath tubs. There was a separate section for toilet. The hotel staff were very polite, attentive and helpful. The nearest train station, Nakafuto, is a mere five minute walk from the hotel. Another train station, ATC, is about ten minutes away but you can get to it at a leisurely place because of the covered walkway that is attached to a mall. There is a store on the ground floor for various drinks and also a microwave near for heating your own food. The hotel also has a shuttle bus that provides free transport to Osaka Castle. The hotel next door provides shuttle service to the airport on a first come first served basis and you pay Yen1,550 per person. Overall, a very good hotel. I'll recommend it.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintessaosakabay, フロント オフィス スタッフ at Quintessa Hotel Osaka Bay, responded to this reviewResponded 1 week ago

Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2019 via mobile

This hotel is quite far from Osaka central however it is very easy to get to from the the nearest station with a small 10 minute walk. One thing about being so far away was the rooms were massive much bigger than anything we stayed in Japan. There is one big ommision to the hotel with no air conditioning available, the staff brought as fans but this may not be enough to cool such a big room in summer.

Overall for the price we paid this is a very good hotel if you don’t mind the long commute and are going to universal studios. It is also convent if you are going to the airport as the Hyatt Regency next door has shuttle bus service to the airport which is convinent. Just make sure you to take cash to the Hyatt to pay for the tickets as they don’t take card.

Date of stay: May 2019
Trip type: Traveled with family
Thank AdnanMir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintessaosakabay, フロント オフィス スタッフ at Quintessa Hotel Osaka Bay, responded to this reviewResponded 1 week ago

Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2019 via mobile

We were taken here for the last night of a tour of Japan. For those travellers who were leaving early afternoon or late morning the location of this hotel was not an issue. Those of us who were not leaving until late evening however did find the remoteness and the lack of facilities to be a problem. What we found most annoying was the fact that the restaurant only opened at lunchtime and although the hotel shop sold food and a microwave was provided to heat it we were not allowed to eat in the bar area which was the only warm place to sit on a cold wet day. The restaurant did open the evening before but as it turned out this was only for our tour group. The food was not great. There was a mix of western and Japanese dishes but they were all lukewarm. The bedrooms however were huge by Japanese standards, with separate toilet, washroom, sitting and sleeping areas. The beds and pillows were firm, very firm. There are two Quintessa hotels in Osaka, the one in Shinsaibashi seems to be closer to restaurants and shops and would have been preferable. Although the majority of the staff were pleasant and helpful and coped well with the language barrier( the exception was the bar/restaurant manager who was not at all pleasant or helpful) we would not stay here through choice and could not recommend it.

Date of stay: April 2019
Trip type: Traveled with friends
Thank 251elainet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintessaosakabay, フロント オフィス スタッフ at Quintessa Hotel Osaka Bay, responded to this reviewResponded 1 week ago

Thank you for your valuable opinion. We will immediately improve to the points that can be improved referring to your opinion.
In the future, we will aim for further service improvement of all the staff.

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Reviewed February 26, 2019 via mobile

If you can imagine a big hotel room... Well their's is huge!!! Toilette is saperate from the bathroom, big enough bathtub, they have scales in the bathroom as well. As a girl u will receive a welcome package with small semples of facial care. They give a drink ticket for wine/juice in their bar for free. Beautiful parks to walk around and a quite big supermarket by Port Station ca 20 min on foot following the uplifted train tracks. Very comfy beds with 3 pillows pp. But really huge room, you will love it!

Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank laststation45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintessaosakabay, フロント オフィス スタッフ at Quintessa Hotel Osaka Bay, responded to this reviewResponded 1 week ago

Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2019 via mobile

Free WIFI, and extremely large bedrooms. Shuttles to USJ each day, and it has extremely large beds. A person can stretch their legs and arms without touching the walls. I really do recommend it to families.

Date of stay: January 2019
Trip type: Traveled with family
1  Thank heyguysparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintessaosakabay, フロント オフィス スタッフ at Quintessa Hotel Osaka Bay, responded to this reviewResponded 1 week ago

Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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