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“Great location, disappointing service”

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Hearton Hotel Nishi Umeda
Ranked #48 of 307 Hotels / Ryokan in Osaka
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, disappointing service”
Reviewed November 6, 2013

The hotel is located very close to the Osaka station and is a straight 300 metre walk from the Marunouchi North exit. Its proximity to the station guarantees an array of convenience stores and eating joints to choose from while it also remains the centre of shopping and retail. Located in a relatively upscale area, Hearton Hotel is probably one of the cheapest hotels around.

Unfortunately, it struggles to live up to even its cheap rates. The rooms are old and walls and furniture look jaded. There is a peculiar smell in the hallways and rooms. The entire place looks like it could do good with some dusting. The rooms are small, but normal compared to japanese standards. The hotel staff seemed to be a bit unfriendly and wouldn't even help us with directions. We were given two rooms on the 18th floor but both rooms faced the wall of a building two metres away, thereby offering us absolutely no view of the beautiful city. Add this to the inconvenience of always having to keep the curtains drawn from curious neighbours next door, the feeling of claustrophobia from the size of the rooms is heightened. We asked for a room change but were painfully ignored by the staff again and again.

Nevertheless, the rooms are cleaned everyday and fresh toiletries are provided. The place seemed to a popular choice for a number of international as well as japanese travelers and I would recommend it as a cheap hotel near a great location. Don't expect more than an average bed for your head and you won't be disappointed.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adhya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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683 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Kuala Lumpur, Malaysia
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed October 28, 2013

We chose this hotel as we mostly prefer to stay next to major transport hub, saving trouble of requiring further transport, wasting further time etc.

This hotel is priced competitively at almost 10k yen per night.

We`chose the JR train from Kansai airport, reaching umeda or Osaka main station. Do note that Osaka is the MAIN transport hub, one will find more than 4 different train operators plus 4 to 5 different shoppong centes interlinked. ie it so to get confuse at the beginning!! :)

How to get there: ( We have 2 big luggages and small carry on)
Once you exit from the JR Osaka staiton, look for " Sakurabashi" gate. Head straight to that. You will reach at traffic light beneath the train track. Opposite , you will find " Umesan Kouji " , its rows of 17 eateries where we dined almost all of them apart from those pub food.

Go through the Umesan Kouji reachgn the other end. You will find the barber shop on the left. Cross the diagonal street, Hearton hotel is right infront of you!! the tall building facing train track.

We booked 3 nights in small double and later after Kytoto back with 2 nights in twin room.
TAKE TWIN ROOM ANYTIME, its much bigger for twin room. the 1st 3 nights, my wife suffered a bit as not used to the small bed, basically its 2 small pillow side by side. We have to close tthe room door in order to have space to open our luggages.

If you prefer quiet room like us, Ask for higher floor, away from train tack ( use can still hear very light sound of train passing) so facing the college buidlings instead and also away from th lift. Each floor, you will find vending machine for drinks and free ice.

As expected room is small in Japan for budget conscious, they however provdie full amenities eg shaver, toothbrush, comb etc.. and shampoo and shower liquid is all Shishedo brand.

When going back to Kansai airport, i stringly advice to us the bus limo from Herbis Osaka, just behind and across the street. Very good when you have too many luggages which is heavy heavy to tag along. yen 1500 per pax straight to airport with 2 stops to pick u further passengers.

Cheapest mineral water near hotel - Look for a small supermarket on your left, opposte the pub or almost near to the traffic light across to Osaka station. yen 139 for 2 litres. Hearton hotel yen 120 for 500ml, you make the choice.

Room Tip: higher floor, facing the college instead of train tracks which tend to be noisy and away from lifts...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank LeithW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 5, 2013

Stayed here for 2 nights because of the convenience of being in Osaka. I wanted to go to Kyoto and Kobe during my stay and Osaka is right smack in the middle. Hearton is right next to Osaka station - which made it quite an easy choice. There are other hotels nearby but i find them quite expensive.

It's actually easy to get to the hotel once you know the way, as there is a path almost right in-front of the hotel that leads directly to Osaka station. It's not obvious though if you're coming from the station.

I guess for first timers you'd have to ask for a little bit of direction - but from the station it's a straight walk to the hotel entrance. You don't even have to go to the underground connectors (which i did, thankfully they had hotel directions from there).

From the hotel going to the station, the way becomes all too obvious.

The hotel itself is quite nice with rooms that are clean and well equipped. The room size is typically small as with other hotel rooms in Japan. The bathroom on the other hand is spacious and is well stocked.

Don't worry about noise coming from the nearby trains - they've got good soundproofing but to be sure, request for rooms at higher floors.

Their staff are very friendly and polite. And i think most of them can speak English just fine. I reached Osaka at almost 12 midnight. Thankfully they have staff at the reception 24-hours a day, so it was no trouble at all.

In the next mornings i took breakfast at the cafe on their first floor. They served a nice set of both Western and Japanese selections.

They also had vending machines and free ice dispensers at the floor i was in. This is especially helpful as there weren't any nearby convenience stores that remain open late through the night. The nearest one i found still open around 1 AM was a Family Mart, which isn't exactly near. Actually, there aren't much nearby except for the station and other hotels. The night-life, local restaurants and shopping areas (discounting the malls which tend to be westernized) are actually on the other side of the trains' railway (or several blocks away).

However, because of it's convenience of sitting right next to the JR station - it's quite accessible to the nearby cities particularly Kyoto (and for my sake, Kobe).

btw, the JR Station itself is quite big and active with an attached mall.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mickeymicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giv'atayim, Israel
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 30, 2013 via mobile

Spent a night in this hotel. It was nice and clean but had not much to do around it besides maybe to shop in the train station. The hotel is very close to the train station and I was concerned about the noise from the trains coming and going but eventually it was not an issue.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arielinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 16, 2013

This hotel met our expectations, given its fairly low price. The rooms are large and have Internet. They are beginning to look a tad dated and rough around the edges (as is the hotel generally) but the cleanliness is absolutely fine, so no complaints.
We chose this hotel as we needed to be near the station. In this respect, it is excellent. It is 2 mins walk from the station and most of the route is undercover via an arcade of food shops. This is handy as it rained a lot during our trip. Also the station area is very nice, near to the Hilton Plaza and high end hotels such as Ritz Carlton so not a bad choice even if you don't need rail access.
Please note also that whilst the hotel is right next to the railway line, we didn't hear any noise and rooms appear to be double glazed.
Reception staff spoke limited English and were not particularly helpful when we tried to eat in the restaurant as it was torrential rain outside, only to be told that they were closing in 50 mins and so they couldn't serve us any food; which seemed a little excessive given we wanted a sandwich. However in a business / station hotel you shouldn't need too much assistance, so this is not a huge negative.
Overall, this hotel is fine and useful for people, like ourselves, passing through Osaka on way to Kansai airport.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HazamM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
243 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed September 10, 2013 via mobile

Locate near Osaka JR station. Easy to access among shops and restaurants in walking distance from the hotel.

Staffs are nice but somehow they are not good in English.
Room is not that small but quite small for tripple.
Bathroom is small as the standard of medium hotel in Japan.
Amentities are good. Hair dryer available. There is bath tub and shower. Temparature of water is exactly as you adjust!
Vending machine of drinks is in the room floor. Ice machine also available.
TV and Wifi are good and free in the room.
Trouser iron machine available!
Bed and pillow are good.

Elevator for disability person is provide.(Most of places in Japan are friendly to disability person)

Near JR and subway station.
Nearest airport limousine bus is HERBIS stop. Pick the limousine bus from KIX bus stop number 5 head to Osaka station. You can tell the staff at the bus stop of airport that you will go to HERBIS stop.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TiddyWallapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuantan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

GOOD FRIENDLY STAFF. location of hotel very near train stations. Eating outlets choices
were applenty. Waliking distance to shopping malls around hotel. a 24hourconvenient shop is just downstairs the hotel. Can watch people in sub station.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hearton Hotel Nishi Umeda

Property: Hearton Hotel Nishi Umeda
Address: 3-3-55 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #48 of 307 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hearton Hotel Nishi Umeda 3.5*
Number of rooms: 471
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Also Known As:
Hearton Hotel Osaka

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