I wanted to give this hotel a 4 star but the step to the bathroom totally ruins it. Especially for senior citizens, it is very easy for them to fall if not pay attention. The step is very high and I probably won't be returning to this hotel again due to its inconvenience.
Do not get me wrong, the location is excellent, and they have a laundry room; however, the quality of the bathroom bothers me. More
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Rakuten Travel
Rakuten Travel
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Trip.com
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Booking.com
Spent a couple of nights here. Arrived early for stay and was unable to get in room for 6 hours, so no points for flexibility or compassion. Had an extremely small double that left virtually no space to walk. The bathroom had a huge (1 foot high) step up that required an unsteady, athletic move to go in and out. Definitely a nonstarter for anyone over 40.
Mitigating all this is a friendly but overworked staff and a good location close to transportation, eating options and sites. The lobby is nice but filled with dozens of suitcases when we were there.
Dear Mr./Ms. Skat99
Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.
I was regret to hear your experience.
First, we don't provide early check in service. If you arrive before 15:00, normally we keep your baggage at reception after registration.
We may be able to provide your room before 15:00, however it is depend on the cleaning progress and availability.
If you need to enter your room because of some reason, please ask your receptionist.
As you know, our small double room(13sq) is not specious. Some guests may feel hard if they open a big suitcase.
However this room is prepared for comfortable good night sleep.
Let's take a great shower time with DHC OLIVE GOLD bath amenities.
And then, SIMMONS mattress invite you a quality of sleep.
An extra step is available upon request. it help to solve the big step to enter the bathroom.
Again, thank you very much for staying with us.
I understood that the bad experience of you is useful to improve our service and hospitality.
We will keep trying the quality of our hotel and staff with our best effort.
We look forward to seeing you again in the near future.
Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO
This hotel deserves no more than a two star rating. We booked a double room for three nights and were shocked to find a tiny room barely the size of a single. No bedside tables and the bed is pushed up against the wall. There is absolutely no floor space to put your suitcase The bathroom is up a high step and is difficult to climb into. The bath with overhead shower is compact to say the least and so deep it’s difficult to get in and out of. There is no room to store anything and we were given three coat hangers.
We didn’t bother to unpack as we went straight to reception to ask for a larger room but none were available so we ended up paying for a second room as it was impossible for two of us to share. The stay has now cost us more than double as we were charged a much higher rate than our first booking . This may be a budget hotel but we would never recommend it to anyone. Please don’t go by the photos . They are con !
The staff were doing their best and were helpful in every other way but it ruined our stay in Kyoto.
Dear Mr./Ms. RIEWatt
Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.
I regretted to hear your negative experience on this time.
As you know, our small double room is compact(13sq). Also,there are some of the negative points.
However this room is for the comfortable stay such as comfy bed and quality of bash amenities.
Please do not hesitate to contact reception if you have any problem about your stay.
We will try our best with best effort ti solve your problem.
Your report helps us to improve our quality and service. We will keep trying our best.
Again, Thank you very much for staying with HOTEL GRAN Ms KYOTO.
We look forward to serving you again in the near future.
Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTOsq
First, a cautionary piece of advice: be careful about which room you book. I had not realized I was booking a room without a window (no wonder the price, during Sakura, was too good to be true). But the very kind people at reception were able to change our room for the rest of our stay. This is not a luxurious hotel but certainly clean, comfortable and efficient - with a great location. And again, the courteous and friendly staff made the stay consistently pleasant.
Dear Mr./Ms. Deborah G
Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.
As you know, widows in a lot of our guest rooms are translucent because of safety and security reason.
Our hotel is surrounded by many building, so view from the many guest rooms is not available.
However guest can enjoy the view from the following room type.
You are also welcome to ask reservation team about the view from the guest room before you book.
* King room
* Standard twin room
* Japanese room with garden view
* Deluxe Japanese room
Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.
Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO
Stayed for 4 nights in a nice sized twin bedroom especially by Japan standards. Beds were very comfortable. Big step up into the compact bathroom.The hotel staff were very friendly with good English. No breakfast was available but the recommendations made by staff were excellent.
Dear Mr./Ms. CiaraD114
Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.
Our guest room is prepared for good night sleep and comfortable stay.
We proudly prepare the SIMONS mattress for ultimate comfort.
In addition, DHC OLIVE GOLD bath amenities make you refresh.
As you know, there are a big step into the bathroom, however an extra step is available upon request to step into bathroom easier.
Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.
Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO
The double room is terrible. As a couple, we reserved the same room we reserve everywhere (we don’t need something else...). It’s a room with no normal window, only an opaque window. locked, no light/air. The rate we paid (for non cancelation rate) was double then their rate. Room was dirty and staff were not nice, nor did they tried to help when we asked for a room with a window. Safe is too tiny for your belongings, but the hotel has a big sign saying there were theft cases so keep your stuff in the safe.
Dear Mr./Ms. Michelle1205m
Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.
I was shocked to read your bad experience of us. I'm regret that you couldn't satisfied with our service.
As you said, a window in our double room is opaque because we are surrounded by many buildings.
Also, it is locked for the safety and security reason. Please let us know if you need to open the window.
However our double room contains comfortable queen bed(150cm width) and quiet atmosphere.
If you need a natural light and street view, our king room is the best choice.
We kindly ask all guests to use in-room safe for important and valuable items because attack of theft group on Western Japan is broadcasted.
Our in-room safe is compact, so you can also leave them at reception.
I regret to hear your negative experience on this time.
Your report helps us to improve our quality and service. We will keep trying our best.
Again, Thank you very much for staying with HOTEL GRAN Ms KYOTO.
We look forward to serving you again in the near future.
Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO
