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Reviewed March 27, 2019

This hotel was excellent! We are a family of 4, and stayed in a Japanese-style room. Room:
The room was spacious (for Japanese standards). The bathroom was tiny, but clean and manageable. The floor is made of tatami mats, and there is also a little sitting area (sun room) with sliding glass doors giving you access to a little garden. You are expected to make your bed every night. This involves removing the futon mattresses from the closet, laying them on the floor, putting on the sheets, pillows, and blankets. There is a tiny refrigerator in the room, and it is stocked daily with bottled water.

Cleanliness:
The room was nice and clean. The staff came in daily to clean, but there is also an option to request just a towel change without cleaning the entire room.

Hotel:
This hotel has a modern feel. The lobby was sparkling clean. The staff were very friendly, and spoke good English. There is a slight cigarette smell when you enter the hotel, but it is because people smoke right outside the main entrance. Once you are up in the room, you can't smell the smoke anymore.

Location:
Excellent!!!! You might be put off when you first arrive, because the hotel is in a small alleyway. However, the location couldn't be any better. The metro is only steps away at the corner of a main intersection (near city hall). While a little hard to find, at first, from the metro, there is an exit with an escalator that leads straight to the nearest corner. There are several bus lines that stop directly in front of the hotel, while others are only a block away. Nishiki Market, and the shopping streets are less than a block away. This hotel is in the heart of the action, while being tucked away in a quiet alley. You really can't get much better than this.

What I would change: Overall, I was very impressed with this hotel. We had a wonderful stay. It was very easy to get to all the sights from here. If I were to change anything, I would like to see the hotel introduce a turn-down service, where they actually make the futon beds for you. Although, this was not a huge issue, it was inconvenient to have to prepare our beds, after a long day touring the city. Another thing I would change would be to include breakfast. There are some restaurants nearby, and there was a bakery less than a block away, which we went to, and enjoyed greatly. However, it is much more convenient to be able to run down to the lobby to grab a bite before heading out for a day of touring.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank DFVac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hgmk2015, Recepion at Hotel Gran MS Kyoto, responded to this reviewResponded March 29, 2019

Dear Mr./Ms. DFVac

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2019 via mobile

This hotel has a great location for exploring Kyoto from - just minutes away from shops, Nishiki Market and the subway.
The room (standard double) was fine for the two of us, and the bed was actually larger than we were expecting. It felt clean and the amenities were replenished for us daily (including complimentary bottled water).
The hotel staff were very helpful whenever we had any queries and always friendly.
Great little hotel, all the basics covered for you to explore what Kyoto has to offer.

Date of stay: March 2019
Trip type: Traveled as a couple
1  Thank amy567123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hgmk2015, Reception at Hotel Gran MS Kyoto, responded to this reviewResponded March 19, 2019

Dear Mr./Ms. amy567123

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2019 via mobile

Awesome location and great value for money. Only a couple of minute walk down to the main area of restaurants and shopping. Close to the public transport to get around the city. The rooms were compact but comfortable. Lovely staff and pleasant stay.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Kaylalake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hgmk2015, Reception at Hotel Gran MS Kyoto, responded to this reviewResponded March 13, 2019

Dear Mr./Ms. Kaylalake

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2019

Stayed here for 2 or 3 nights with my wife. We were quite pleased with the location, easy enough for us to walk most places nearby. Staff were nice and friendly. Hotel seems new, very clean. Good rooms. No complaints. Good value for money.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank frazer12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hgmk2015, Reception at Hotel Gran MS Kyoto, responded to this reviewResponded February 25, 2019

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

Did you have a good time in Kyoto?
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2019 via mobile

I’ll call it a cute hotel. Display in the foyer and the rooms were quite bright and beautiful. It makes you feel alive as their displays were more on bright coloured flowers and ornaments. Staffs were nice and friendly . I like the room, small for 3 persons but good enough. No breakfast included in our room stay. A very nice enjoyable stay .

Date of stay: January 2019
Trip type: Traveled with family
Thank Divina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hgmk2015, Reception at Hotel Gran MS Kyoto, responded to this reviewResponded February 2, 2019

Dear Mr./Ms. Divina S

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

Our hotel is decorated with colorful creation by Ms. Junko Funada, a copperplate engraving artist in Kyoto.
We hope you feel happy.

Did you have a good time in Kyoto?
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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