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4 - 9 of 832 reviews
Reviewed October 16, 2019 via mobile

The plus:
The location is superb. Just across the street from the Kyoto station. The bus to Kansai airport is 10m from the Lobby. The Aventi food court with plenty of restaurants is next door.
The room was big for Japanese hotels. The window has view and can even be slightly opened to enjoy the fresh air of Kyoto.
The minus:
The place looks like it was built in the 70’s and never renovate since. The carpet us old and green and still smells from smoking from those years.
The WiFi is terribly slow. This is unacceptable these days and for the teenager with me this was a big NO NO for this hotel.
No water bottle. When I booked in Booking.com nobody told me breakfast was not included.
Bottom line- amazing location but staying here was like jumping in the time machine to 1975....
The WiFi is enough reason not to stay here.

Date of stay: October 2019
Trip type: Traveled with family
2  Thank 123elendil
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded January 31, 2020

"Thank you very much for your kind feedback.
We are truly sorry that we left an unpleasant impression on you despite your choice to stay with us.
We will do our best for improvements in the future.
Next time you come to Kyoto, we will appreciate having you as a guest in our hotel.
Hotel Keihan Kyoto Grande"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019 via mobile

Very close to main train station, easy access
Near the hotel shuttel to Kansai airport from very early morning
Ok food, one morning had to wait 15 mins for table because place was full
Room small, well equiped
TV only in Japanees except CNN
I had to leave early and they didnt refund breakfast nor give something for the way

Date of stay: October 2019
Trip type: Traveled solo
1  Thank שרון א
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded January 31, 2020

"Thank you very much for your kind feedback.
We are truly sorry that we left an unpleasant impression on you despite your choice to stay with us.
We will do our best for improvements in the future.
Next time you come to Kyoto, we will appreciate having you as a guest in our hotel.
Hotel Keihan Kyoto Grande"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2019

This hotel is very close to Kyoto Railway Station which is a great advantage. The stay was very average. Room just okay, didn't eat at the hotel.Two king single beds in a large room. The bathroom was clean, loved the warm toilet seat.

Date of stay: October 2019
1  Thank Traveller0741
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded January 31, 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2019

We picked up this hotel because of the central location and indeed the place is very convenient, 5 minutes walking to the Kyoto station. Small but practical room & bathroom. Everything is there (shampoo, conditioner, body wash, toothpaste & toothbrush, hair brush, sleepers, pj, towels etc) Very clean. Definitely would stay again. Didn't book the breakfast as there are tens and tens options around (in and outside the station) both for the mornings and evening.

Room tip: Higher floors are better
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
2  Thank KateOz-13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded January 31, 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2019 via mobile

Room very modern and nice. Very clean, ac works but no information in english. Breakfast ok but can be a bit crowded. Very central and good location. Dinner on the hotel one evening should be western style. Food ok but the tastes was not so western style and the service was very confused and it was free drinks but the service was missing several times. So i dont recommend dinner at the hotel.

Date of stay: September 2019
Trip type: Traveled with family
2  Thank hassehedlund59
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded January 31, 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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